At a Glance
- Tasks: Lead a dynamic retail team to elevate customer experiences and manage daily operations.
- Company: Join a vibrant Japanese cultural hub in the heart of London.
- Benefits: Enjoy 36 days of annual leave, competitive salary, and flexible working options.
- Other info: Exciting opportunities for growth in a supportive and culturally rich workplace.
- Why this job: Make a real impact in a premium retail environment while embracing Japanese culture.
- Qualifications: 3+ years in retail management, strong leadership skills, and a passion for customer service.
The predicted salary is between 33000 - 33500 £ per year.
A Japanese cultural hub based in London is currently recruiting a Retail Duty Manager to join its retail operations team. In this role, you will be responsible for overseeing daily retail operations, leading the customer experience team, maintaining high visual merchandising standards, and ensuring smooth shop operations while delivering exceptional customer service.
The ideal candidate should have experience in retail operations management within a premium retail environment, strong leadership and organisational skills, and an interest in Japanese culture and customer‑focused retail experiences.
Eligible applicants
- Eligible visa: Permanent residence, Spouse, Partner, YMS visa, Graduate visa
- NOT eligible: Student visa, Requiring visa sponsorship
Work type
- Working from home available up to 2 days per month
Benefits
- 36 days annual leave including bank holidays
- Type: Permanent, full-time
- Working hours: 35 hours per week
- Rolling rota will include weekends and evenings, and Bank Holidays when the venue is open
- Salary up to £33,500
- Start ASAP
- Location: Central London
Retail Duty Manager Main Responsibilities
- Retail Experience & Customer Service
- Lead and motivate the retail team to deliver excellent customer service and achieve sales targets
- Maintain high standards of visual merchandising and retail presentation
- Support shop promotions, exhibitions, and events implementation
- Provide product knowledge and customer engagement support
- Shop & Online Operations
- Oversee day-to-day retail operations and staffing schedules
- Handle customer enquiries, complaints, refunds, and exchanges
- Ensure smooth online order processing in coordination with internal teams
- Maintain cleanliness, safety, and presentation standards across retail spaces
- Team Management
- Supervise, train, and support retail team members
- Manage rotas, attendance, holidays, and onboarding processes
- Coordinate recruitment and staff training with HR and management teams
- Health & Safety
- Ensure compliance with health & safety, fire, and trading standards
- Support emergency procedures and incident reporting
- Liaise with security and operational teams to maintain a safe environment
Retail Duty Manager Ideal Candidate
- 3+ years of experience in a retail management or duty manager role within a premium retail environment
- Strong customer service, leadership, and team management skills
- Excellent organisational, multitasking, and problem-solving abilities
- Experience using EPOS and retail systems
- Proficiency in MS Office
- Strong interest in Japanese culture and aesthetics
- Business-level English communication skills
- Experience in visual merchandising and event coordination
- Relevant certifications such as First Aid or Health & Safety
- Additional language skills including Japanese
All applicants for the Retail Duty Manager must have the right to work in the country without any restrictions as the Company is not able to offer visa support. Working holiday and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience.
Premium Retail Duty Manager — Elevate Customer Experience employer: Centre People Appointments
Join a vibrant Japanese cultural hub in Central London as a Premium Retail Duty Manager, where you will lead a passionate team dedicated to delivering exceptional customer experiences. With 36 days of annual leave and a supportive work culture that values employee growth and development, this role offers a unique opportunity to immerse yourself in Japanese culture while managing premium retail operations. Enjoy the flexibility of working from home up to two days a month, all within a dynamic environment that prioritises high standards and teamwork.
Contact Details:
Centre People Appointments Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Premium Retail Duty Manager — Elevate Customer Experience
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and products. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to retail management. Think about how you would handle customer complaints or lead a team during busy periods—show them you’re ready to step up!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Premium Retail Duty Manager — Elevate Customer Experience
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let your enthusiasm for retail shine through! We want to see how your experience aligns with our focus on premium customer service and Japanese culture. Share specific examples that highlight your love for creating exceptional shopping experiences.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Retail Duty Manager role. We’re looking for candidates with strong leadership skills and retail management experience, so highlight those aspects in your application. Use keywords from the job description to make it clear you’re a perfect fit!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your relevant skills and experiences. Use bullet points where possible to make it easy for us to read through your qualifications quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at this exciting cultural hub!
How to prepare for a job interview at Centre People Appointments
✨Know Your Retail Stuff
Make sure you brush up on your retail operations knowledge, especially in a premium environment. Be ready to discuss your previous experiences managing teams and how you’ve maintained high standards in customer service and visual merchandising.
✨Show Your Passion for Japanese Culture
Since the company is a Japanese cultural hub, it’s crucial to express your interest in Japanese culture during the interview. Share any relevant experiences or knowledge you have that connects you to this aspect, as it will show your enthusiasm for the role.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team to achieve sales targets or handled customer complaints effectively. This will highlight your leadership capabilities.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life retail scenarios, like handling a difficult customer or managing a busy shop during peak hours. Practise your responses to these types of questions so you can showcase your problem-solving skills and ability to stay calm under pressure.
