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- Tasks: Assist UK/European clients with technical pre-sales tasks and ensure customer satisfaction.
- Company: Join a leading Japanese IT company making waves in the tech industry.
- Benefits: Enjoy travel reimbursements and a competitive salary up to £48k.
- Why this job: Be part of a dynamic team driving innovation and technology solutions.
- Qualifications: Technical expertise in network security and relevant certifications required.
- Other info: Permanent, full-time role based in London with a Monday to Friday schedule.
The predicted salary is between 38400 - 67200 £ per year.
A Japanese IT company is currently recruiting a Pre-sales Specialist to work in their London office. In this role, you will be responsible for assisting business expansion with UK/European clients, carrying out technical pre-sales tasks, and ensuring customer satisfaction while promoting the company's services.
The ideal candidate should have technical expertise in network security, exceptional documentation skills, and the ability to manage customer requirements effectively.
Type: Permanent, full-time
Working Hours: 9:00-17:00 from Monday to Friday
Salary: up to 48k depending on experience
Start: ASAP
Location: London
Benefits: Travel fee (up to Zone 6)
Main Responsibilities:
- Define customer requirements and translate them into technical solutions
- Create high-level and detailed designs, proposals, and solution architectures
- Provide technical consultancy and support to customers during the pre-sales and post-sales phases
- Outline project plans, update progress of execution, including recovery plans
- Conduct revenue and profit analysis
- Research and identify emerging technology trends relevant to customer needs and business strategy
- Identify technology trends and create new products
- Provide strategic input into product roadmaps and innovation initiatives
- Drive and manage technology evaluation stage
- Coordinate with suppliers for product cost and quotations
- Expand sales and pre-sales efforts
- Plan and handle presentations to customers, third parties, and suppliers
- Notify line manager of issues, customer complaints, and new business opportunities
- Escalate issues, customer complaints, and new business opportunities to the line manager
- Create project documentation
- Provide skills transfer and training to engineers
- Support end-to-end deployment of services and complex solutions
- Maintain 3rd party vendor certificates and partnerships
Ideal Candidate:
- Knowledge in network and security products such as Cisco, Palo Alto, Fortinet, Zscaler, CrowdStrike, CATO and other equivalent vendors/service providers
- Knowledge of new technologies of Enterprise IT solutions such as SD-WAN, SASE, EDR/MDR and IoT
- Maintenance and installation experience of network & server infrastructure
- Familiarity with Windows Servers/PCs, VDI, VM and understanding of IaaS/PaaS/SaaS platforms like AWS and Azure
- Ability to create high standard technical documentation
- Valid CCNP or PMP/PRINCE2 Speciality or equivalent certification with hands-on experience
- Valid CISSP is highly in advantage
- Proven customer service experience across all customer levels
- Experience in designing, troubleshooting, and evaluating solutions
- Business level fluency in English
All applicants for the Pre-sales Specialist must have the right to work in the country as the Company is not able to offer visa support. We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Pre-sales Specialist employer: Centre People Appointments
Contact Detail:
Centre People Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-sales Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco, Palo Alto, and SD-WAN. Being able to discuss these technologies confidently during your interview will demonstrate your technical expertise and understanding of the role.
✨Tip Number 2
Prepare to showcase your customer service experience by thinking of specific examples where you've successfully managed customer requirements or resolved issues. This will help you illustrate your ability to ensure customer satisfaction, which is crucial for a Pre-sales Specialist.
✨Tip Number 3
Research the company’s services and recent projects to understand their business strategy better. This knowledge will allow you to tailor your responses during the interview and show how you can contribute to their goals.
✨Tip Number 4
Practice explaining complex technical concepts in simple terms, as you may need to present solutions to clients who may not have a technical background. This skill is essential for a Pre-sales Specialist and will set you apart from other candidates.
We think you need these skills to ace Pre-sales Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical expertise in network security and relevant certifications like CCNP or CISSP. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your experience in pre-sales roles and your ability to manage customer requirements. Mention specific technologies you are familiar with, such as Cisco or Palo Alto, to align with the company's needs.
Showcase Documentation Skills: Since exceptional documentation skills are crucial for this role, include examples of high-standard technical documentation you have created in the past. This could be project plans, proposals, or solution architectures.
Highlight Customer Service Experience: Emphasise your proven customer service experience across all levels. Provide examples of how you've successfully managed customer complaints or escalated issues to demonstrate your problem-solving abilities.
How to prepare for a job interview at Centre People Appointments
✨Showcase Your Technical Expertise
As a Pre-sales Specialist, you'll need to demonstrate your knowledge of network security products and enterprise IT solutions. Be prepared to discuss specific technologies like Cisco, Palo Alto, and SD-WAN, and how they relate to customer needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage customer requirements. Think of examples from your past experience where you successfully defined customer needs and translated them into technical solutions.
✨Highlight Your Documentation Skills
Exceptional documentation skills are crucial for this role. Bring samples of your previous work or be ready to explain how you create high-level designs and proposals. This will show your attention to detail and professionalism.
✨Demonstrate Customer Service Experience
Since customer satisfaction is key, be ready to share experiences where you effectively handled customer complaints or escalated issues. Highlight your ability to communicate with various customer levels and how you ensure their needs are met.
