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For Companies At a Glance
- Tasks: Greet passengers, check them in, and ensure security compliance.
- Company: Join a well-established and expanding airline at Heathrow Airport.
- Benefits: Earn up to £33k plus benefits in a dynamic work environment.
- Why this job: Be part of a customer-focused team and enhance your service skills.
- Qualifications: Excellent customer service skills and attention to detail required.
- Other info: Japanese language skills are a plus but not essential.
The predicted salary is between 19800 - 46200 £ per year.
Passenger Services Agent
Ref: TK46244
A major overseas airline seeks a Passenger Services Agent to work in their team in west London.
In this role you will be responsible for making sure that passengers and their luggage safely board the aircraft at the right time while performing unparalleled customer service.
TYPE: Two-year fixed-term contract with the potential to become permanent, depending on business and performance, as long as your visa allows
WORKING HOURS: Full-time, 37.5 hours per week, includes shift work and weekends
SALARY: £30.5-34.3K depending on experience, plus good benefits
START: February or March 2025 (TBC)
LOCATION: West London
Passenger Services Agent Main Responsibilities:
• Give passengers a warm welcome and a positive experience as you will often be the first or last person that passengers meet when they start or complete their journey
• Carry out Passenger Service duties for both arrival and departure flight handling, including
• Check-In passengers ensuring security compliance and document checks are carried out accurately
• Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries
• Special Services, arrange meet and greet for VIP’s
• Departure Flight preparation, seat planning
• Arrival Flight preparation and Departure Gate reconciliation Handling
• Host and supervise check-in facility & Staff
• Flight Management
• Monitor flight status to take necessary action including connection flights
• Lost & Found enquires, Baggage Services
• Conduct and accompany S.V.P for VIP sales calls
• General Office housekeeping and tasks
Passenger Services Agent Ideal Candidate:
• Having a step forward approach to customer service, to greet, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling
• Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard
• Able to demonstrate a flexible and positive attitude, attain excellent customer service skills and to communicate well at all organisational levels
• Close attention to detail as there is important documents and booking aspects involved
• Time management skills
• Maintain confidentiality
• Some understanding of Japanese culture and Japanese language would be advantageous
** All applicants for the Passenger Services Agent must have the right to work in the UK as the Company is not able to offer visa support.
** Working holiday and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience.
*When contacting us, please include the job reference number (Ref: TK46244) at the top of your message.
If your application is successful, you will be contacted within two business days.
We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Passenger Service Agent employer: Centre People Appointments
Contact Detail:
Centre People Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent
✨Tip Number 1
Familiarize yourself with the airline industry and the specific services offered by the airline you're applying to. Understanding their customer service philosophy will help you align your approach during the interview.
✨Tip Number 2
Practice your communication skills, especially in a fast-paced environment. Role-play scenarios where you have to handle difficult passengers or unexpected situations to showcase your problem-solving abilities.
✨Tip Number 3
If you speak Japanese, be sure to highlight this skill during your interactions. Even if it's not essential, it can set you apart from other candidates and show your willingness to cater to diverse passengers.
✨Tip Number 4
Demonstrate your attention to detail by preparing questions about the role and the company. This shows that you are serious about the position and have done your homework, which is crucial in a customer service role.
We think you need these skills to ace Passenger Service Agent
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasize your excellent customer service skills in your application. Provide specific examples of how you've successfully assisted customers in previous roles.
Showcase Attention to Detail: Detail your ability to pay attention to the finer points in your work. Mention any experiences where your attention to detail made a significant difference, especially in high-pressure situations.
Demonstrate Computer Literacy: Since the role requires being computer literate, mention any relevant software or systems you are familiar with. If you have experience learning new systems quickly, be sure to include that as well.
Language Skills: If you speak Japanese, highlight this in your application as it is advantageous for the role. Even if you don't, consider mentioning any other languages you speak to showcase your communication skills.
How to prepare for a job interview at Centre People Appointments
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, be prepared to share specific examples of how you've provided excellent service in the past. Highlight any experiences where you went above and beyond for a customer.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this position. During the interview, mention instances where your attention to detail made a difference, such as catching an error or ensuring compliance with regulations.
✨Familiarize Yourself with Airline Operations
Research the airline's operations and familiarize yourself with common procedures related to check-in and baggage services. This knowledge will show your enthusiasm for the role and help you answer questions more effectively.
✨Prepare for Time-Pressured Scenarios
Be ready to discuss how you handle stressful situations and tight deadlines. Consider sharing a story where you successfully managed multiple tasks under pressure, as this will demonstrate your ability to thrive in a fast-paced environment.
