At a Glance
- Tasks: Lead a dynamic retail team to elevate customer experiences and manage daily operations.
- Company: Join a vibrant Japanese cultural hub in the heart of London.
- Benefits: Enjoy 36 days of annual leave, competitive salary, and flexible working options.
- Other info: Great opportunity for career growth in a supportive and creative environment.
- Why this job: Make a real impact in a premium retail environment while embracing Japanese culture.
- Qualifications: 3+ years in retail management, strong leadership skills, and a passion for customer service.
The predicted salary is between 33500 - 33500 £ per year.
A Japanese cultural hub based in London is currently recruiting a Retail Duty Manager to join its retail operations team. In this role, you will be responsible for overseeing daily retail operations, leading the customer experience team, maintaining high visual merchandising standards, and ensuring smooth shop operations while delivering exceptional customer service.
The ideal candidate should have experience in retail operations management within a premium retail environment, strong leadership and organisational skills, and an interest in Japanese culture and customer‑focused retail experiences.
Eligible applicants
- Permanent residence, Spouse, Partner, YMS visa, Graduate visa
NOT eligible:
- Student visa, Requiring visa sponsorship
Work type
- Working from home available up to 2 days per month
Visa support
- No
Benefits
- 36 days annual leave including bank holidays
Type
- Permanent, full-time
Working hours
- 35 hours per week
Rolling rota will include weekends and evenings, and Bank Holidays when the venue is open.
Salary
- up to £33,500
Start
- ASAP
Location
- Central London
Retail Duty Manager Main Responsibilities
- Retail Experience & Customer Service
- Lead and motivate the retail team to deliver excellent customer service and achieve sales targets
- Maintain high standards of visual merchandising and retail presentation
- Support shop promotions, exhibitions, and events implementation
- Provide product knowledge and customer engagement support
- Shop & Online Operations
- Oversee day-to-day retail operations and staffing schedules
- Handle customer enquiries, complaints, refunds, and exchanges
- Ensure smooth online order processing in coordination with internal teams
- Maintain cleanliness, safety, and presentation standards across retail spaces
- Team Management
- Supervise, train, and support retail team members
- Manage rotas, attendance, holidays, and onboarding processes
- Coordinate recruitment and staff training with HR and management teams
- Health & Safety
- Ensure compliance with health & safety, fire, and trading standards
- Support emergency procedures and incident reporting
- Liaise with security and operational teams to maintain a safe environment
Retail Duty Manager Ideal Candidate
- 3+ years of experience in a retail management or duty manager role within a premium retail environment
- Strong customer service, leadership, and team management skills
- Excellent organisational, multitasking, and problem-solving abilities
- Experience using EPOS and retail systems
- Proficiency in MS Office
- Strong interest in Japanese culture and aesthetics
- Business-level English communication skills
- Experience in visual merchandising and event coordination
- Relevant certifications such as First Aid or Health & Safety
- Additional language skills including Japanese
All applicants for the Retail Duty Manager must have the right to work in the country without any restrictions as the Company is not able to offer visa support. Working holiday and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience.
Premium Retail Duty Manager — Elevate Customer Experience in London employer: Centre People Appointments
Join a vibrant Japanese cultural hub in Central London as a Premium Retail Duty Manager, where you will lead a passionate team dedicated to delivering exceptional customer experiences. With 36 days of annual leave, a supportive work culture that values employee growth, and the opportunity to engage with Japanese culture daily, this role offers a unique blend of professional development and personal enrichment. Enjoy a flexible working environment with the possibility of remote work up to two days a month, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Centre People Appointments Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Premium Retail Duty Manager — Elevate Customer Experience in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience in premium environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your passion for Japanese culture! When you get the chance to meet potential employers, share your interest and how it relates to customer experiences. It’ll make you stand out as a candidate who truly understands the brand.
✨Tip Number 3
Prepare for interviews by practising common retail scenarios. Think about how you’d handle customer complaints or manage a busy shop floor. We want you to demonstrate your leadership skills and problem-solving abilities with real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Premium Retail Duty Manager — Elevate Customer Experience in London
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your love for retail shine through! Talk about your experiences in premium environments and how you’ve elevated customer experiences in the past. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing shopping experiences.
Highlight Your Leadership Skills:As a Retail Duty Manager, you'll be leading a team, so make sure to showcase your leadership abilities in your application. Share specific examples of how you've motivated teams or handled challenges in previous roles. We’re all about strong leaders who can inspire others!
Be Detail-Oriented:Pay attention to the details in your application. This means checking for typos, ensuring your formatting is consistent, and making sure your experience aligns with the job description. We appreciate candidates who take the time to present themselves professionally!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Centre People Appointments
✨Know Your Retail Stuff
Make sure you brush up on your retail operations knowledge, especially in a premium environment. Be ready to discuss your past experiences managing teams and how you’ve maintained high standards in customer service and visual merchandising.
✨Show Your Passion for Japanese Culture
Since the role is within a Japanese cultural hub, it’s crucial to express your interest in Japanese culture. Share any relevant experiences or knowledge you have that connects you to this aspect, as it will show your genuine enthusiasm for the brand.
✨Prepare for Team Management Questions
Expect questions about your leadership style and how you motivate your team. Think of specific examples where you’ve successfully trained or supported team members, and be ready to discuss how you handle conflicts or challenges within a team.
✨Demonstrate Problem-Solving Skills
Retail can be unpredictable, so be prepared to talk about how you’ve tackled issues in the past. Whether it’s handling customer complaints or managing staffing challenges, having clear examples will showcase your organisational and problem-solving abilities.
