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- Tasks: Lead retail operations and execute CEO strategies for a premium Japanese brand.
- Company: Join a renowned Japanese brand expanding in Europe with a vibrant London office.
- Benefits: Enjoy a competitive salary, hybrid working, staff discounts, and a pension scheme.
- Other info: Dynamic role with opportunities for growth and hands-on leadership.
- Why this job: Make a real impact on customer experience while driving operational excellence.
- Qualifications: 3+ years in retail management, strong data analysis skills, and business-level Japanese.
The predicted salary is between 45000 - 50000 £ per year.
A Japanese brand is currently recruiting a Chief of Staff (Retail & Operations Lead) to join its London office as part of its European expansion. This role combines strategic execution as a key partner to the CEO with hands-on retail leadership, ensuring both operational excellence and premium brand experience in-store.
TYPE: Permanent, full-time
WORKING HOURS: 9:00-17:00 from Monday to Friday
SALARY: £45-50K depending on experience
START: ASAP
Main Responsibilities:
- Translate CEO strategy into operational execution across retail, projects, and workflows
- Design and optimise operational processes, manuals, and project management frameworks
- Manage ordering, inventory, logistics, and import processes in coordination with HQ in Japan
- Support business expansion, including new store launches and operational improvements
- Drive efficiency through data analysis (spreadsheets) and digital/AI tools
- Deliver premium in-store customer experience and represent the brand on the shop floor
- Communicate the value and story of Japanese traditional products to customers
- Train, mentor, and manage store staff
- Build and standardise store operations
- Support new store openings and retail expansion initiatives
Ideal Candidate:
- 3+ years’ team management experience in retail, hospitality, or a startup environment
- Hands-on mindset with willingness to engage in customer-facing retail operations
- Strong data analysis skills and proficiency in digital tools
- Business-level Japanese and English
- Proven track record in driving sales performance or improving customer satisfaction
All applicants for the Chief of Staff (Retail & Operations Lead) must have the right to work in the country without any restrictions as the Company is not able to offer visa support. We regret that we cannot accept applications from Working holiday, Graduate or Student visa holders. If your application is successful, you will be contacted within two business days.
Chief of Staff (Retail & Operations Lead) in London employer: Centre People Appointments
Contact Detail:
Centre People Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief of Staff (Retail & Operations Lead) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the brand's values and products. Show that you understand their mission and how you can contribute to their retail excellence. We want to see your passion shine through!
✨Tip Number 3
Practice your data analysis skills! Since this role involves driving efficiency through data, be ready to discuss how you've used data to make decisions in past roles. We love seeing candidates who can back up their claims with numbers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for candidates who are genuinely interested in joining our team.
We think you need these skills to ace Chief of Staff (Retail & Operations Lead) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Chief of Staff. Highlight your experience in retail and operations, and don’t forget to showcase any hands-on leadership roles you've had. We want to see how you can translate strategy into action!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence and improved customer experiences in the past. We love a good story!
Show Off Your Data Skills: Since data analysis is key for this position, make sure to mention any relevant tools or software you’ve used. Whether it's spreadsheets or digital tools, we want to know how you’ve leveraged data to drive efficiency and performance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Centre People Appointments
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's history and values. Understand their product offerings and what makes them unique in the market. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Chief of Staff, you'll need to demonstrate your team management experience. Prepare specific examples of how you've led teams in retail or hospitality, focusing on your hands-on approach and any improvements you've driven in customer satisfaction or sales performance.
✨Be Data Savvy
Brush up on your data analysis skills! Be ready to discuss how you've used data to drive operational efficiency in previous roles. If you have experience with digital tools or AI, make sure to highlight that as well, as it’s crucial for this position.
✨Practice Your Bilingual Communication
Since business-level Japanese is required, practice speaking about your experiences in both English and Japanese. You might be asked to explain your thoughts in Japanese during the interview, so being prepared will give you an edge.