At a Glance
- Tasks: Manage IT service delivery and support for a global fashion brand across Europe.
- Company: Join a leading Japanese fashion brand with a dynamic and innovative culture.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Ideal for those passionate about tech in the fashion world.
- Why this job: Be part of a team that drives IT excellence in a stylish industry.
- Qualifications: 5+ years in IT service delivery, strong ServiceNow and Microsoft 365 skills required.
The predicted salary is between 50310 - 61490 £ per year.
A global Japanese fashion brand is currently recruiting an IT Service Delivery / IT Operations Manager to establish and manage its day-to-day IT service across Europe. You will own the service desk experience, end-user computing, vendor service integration, and ServiceNow-based support model for approximately 50 office users and 300 retail users as the European business separates from the regional organisation.
The ideal candidate should have strong IT service delivery and service desk, SLA management experience, hands-on ServiceNow and Microsoft 365 knowledge, and experience managing vendors and IT services across multi-site retail environments.
Main Responsibilities
- Manage L1 service desk operations, incident triage, major incident coordination, and problem management
- Own vendor relationships, SLA performance, service reviews, and coordination across multiple resolver groups
- Maintain ServiceNow workflows, routing, ownership, reporting, and dashboards
- Manage end-user computing and Microsoft 365 workplace services, including Entra ID, Intune, Teams, Outlook, JML, and device lifecycle
- Define and manage IT support services for approximately 300 retail users across European stores, including POS, connectivity, and peripheral issues
- Track service KPIs, SLA performance, ticket volumes, CSAT, and readiness activities through management reporting
- Drive ITIL-aligned continual service improvement and support cutover and hyper care activities
- Maintain continuity of IT services during the business separation while establishing independent OEG capabilities
Ideal Candidate
- Bachelor’s degree in IT, Computer Science, Information Systems, or a related field
- 5+ years' experience in IT service delivery or service desk or SLA management with strong ITIL-based incident, problem, and change management experience
- Hands-on ServiceNow experience, including workflows, routing, reporting, and dashboards
- Strong vendor and SLA management experience, ideally within a multi-supplier SIAM environment
- Solid Microsoft 365 and end-user computing experience, including Entra ID, Intune, Teams, Outlook, JML, and device lifecycle management
- Experience supporting multi-site retail users and stores across multiple European countries
- Experience managing IT service continuity during a carve-out or business separation
- ITIL 4 Foundation, ServiceNow, or service management certifications are advantageous
- Premium fashion, apparel, or luxury retail experience is advantageous
- Customer-focused, calm under pressure, and able to drive accountability across external partners
Conditions
- Location: London, UK, or Netherlands
- Working Style: hybrid
- Working Hours: Monday to Friday
- Start: ASAP
*All applicants for the IT Service Delivery & Support Specialist position must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. Working holiday and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience.
If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive, we cannot provide feedback on individual CVs.
IT Service Delivery Manager employer: Centre People Appointments
Join a leading British legal firm in the heart of London as an Immigration Administrative Assistant, where you will thrive in a hybrid work environment that promotes career development and professional growth. With a strong focus on client service and teamwork, you'll gain invaluable experience in immigration casework while enjoying a supportive culture that values attention to detail and excellence. This role not only offers competitive salary and benefits but also the unique opportunity to work alongside experienced professionals in a dynamic legal setting.
Contact Details:
Centre People Appointments Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Centre People Appointments values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Centre People Appointments might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Centre People Appointments!
✨Direct Apply to Centre People Appointments
Let's not forget to apply directly through the Centre People Appointments website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Centre People Appointments.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Centre People Appointments. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Centre People Appointments
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
