At a Glance
- Tasks: Lead a dynamic retail team and ensure exceptional customer experiences.
- Company: Join a vibrant Japanese cultural hub in Central London.
- Benefits: Enjoy 36 days of annual leave and flexible working options.
- Other info: Perfect for those passionate about retail and Japanese aesthetics.
- Why this job: Be part of a unique retail environment that celebrates Japanese culture.
- Qualifications: 3+ years in retail management with strong leadership skills.
The predicted salary is between 30000 - 33500 € per year.
A Japanese cultural hub based in London is currently recruiting a Retail Duty Manager to join its retail operations team. In this role, you will be responsible for overseeing daily retail operations, leading the customer experience team, maintaining high visual merchandising standards, and ensuring smooth shop operations while delivering exceptional customer service.
The ideal candidate should have experience in retail operations management within a premium retail environment, strong leadership and organisational skills, and an interest in Japanese culture and customer-focused retail experiences.
Eligible applicants:
- Permanent residence, Spouse, Partner, YMS visa, Graduate visa
Work type: Working from home available up to 2 days per month
Visa support: No
Benefits: 36 days annual leave including bank holidays
TYPE: Permanent, full-time
WORKING HOURS: 35 hours per week * Rolling rota will include weekends and evenings, and Bank Holidays when the venue is open
SALARY: up to £33,500
START: ASAP
LOCATION: Central London
Retail Duty Manager Main Responsibilities:
- Retail Experience & Customer Service
- Lead and motivate the retail team to deliver excellent customer service and achieve sales targets
- Maintain high standards of visual merchandising and retail presentation
- Support shop promotions, exhibitions, and events implementation
- Provide product knowledge and customer engagement support
- Shop & Online Operations
- Oversee day-to-day retail operations and staffing schedules
- Handle customer enquiries, complaints, refunds, and exchanges
- Ensure smooth online order processing in coordination with internal teams
- Maintain cleanliness, safety, and presentation standards across retail spaces
- Team Management
- Supervise, train, and support retail team members
- Manage rotas, attendance, holidays, and onboarding processes
- Coordinate recruitment and staff training with HR and management teams
- Health & Safety
- Ensure compliance with health & safety, fire, and trading standards
- Support emergency procedures and incident reporting
- Liaise with security and operational teams to maintain a safe environment
Retail Duty Manager Ideal Candidate:
- 3+ years of experience in a retail management or duty manager role within a premium retail environment
- Strong customer service, leadership, and team management skills
- Excellent organisational, multitasking, and problem-solving abilities
- Experience using EPOS and retail systems
- Proficiency in MS Office
- Strong interest in Japanese culture and aesthetics
- Business-level English communication skills
- Experience in visual merchandising and event coordination
- Relevant certifications such as First Aid or Health & Safety
- Additional language skills including Japanese
All applicants for the Retail Duty Manager must have the right to work in the country without any restrictions as the Company is not able to offer visa support. Working holiday and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience.
When contacting us, please include the job reference number (Ref: KF47361) at the top of your message. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Retail Duty Manager in City of London employer: Centre People Appointments
Join a vibrant Japanese cultural hub in Central London as a Retail Duty Manager, where you will thrive in a supportive work environment that values exceptional customer service and teamwork. With 36 days of annual leave and the flexibility of working from home up to two days a month, this role offers a unique opportunity for personal and professional growth while immersing yourself in the rich tapestry of Japanese culture. Be part of a dynamic team that encourages creativity and excellence in retail operations, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Duty Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience in premium environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your passion for Japanese culture! When you get the chance to meet potential employers, share your interest and knowledge. It’ll set you apart and show that you’re genuinely excited about the role.
✨Tip Number 3
Prepare for interviews by practising common retail scenarios. Think about how you’d handle customer complaints or manage a busy shop floor. We want you to shine and demonstrate your leadership skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Retail Duty Manager in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your retail management experience, especially in premium environments, and don’t forget to showcase your interest in Japanese culture!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Retail Duty Manager role. Mention specific examples of how you've led teams and improved customer experiences in the past.
Showcase Your Leadership Skills:Since this role involves leading a team, make sure to emphasise your leadership and organisational skills in your application. Share stories that demonstrate how you've motivated teams and achieved sales targets.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Don’t forget to include the job reference number (Ref: KF47361) at the top of your message!
How to prepare for a job interview at Centre People Appointments
✨Know Your Retail Stuff
Make sure you brush up on your retail operations knowledge, especially in a premium environment. Be ready to discuss your previous experiences and how they relate to the responsibilities of a Retail Duty Manager. Highlight any specific achievements that showcase your leadership and customer service skills.
✨Show Your Passion for Japanese Culture
Since this role is within a Japanese cultural hub, it’s crucial to express your interest in Japanese culture and aesthetics during the interview. Share any relevant experiences or knowledge you have about Japanese customs, products, or customer service styles that could enhance the retail experience.
✨Prepare for Team Management Questions
Expect questions about team management and how you handle various situations with staff. Think of examples where you’ve successfully motivated a team or resolved conflicts. This will demonstrate your leadership skills and ability to maintain a positive work environment.
✨Visual Merchandising Insights
Be prepared to discuss your approach to visual merchandising. Bring examples of past displays you've created or managed, and explain how they contributed to sales or customer engagement. This shows you understand the importance of presentation in retail and can maintain high standards.
