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- Tasks: Support cargo traffic staff with imports, document handling, and customer enquiries.
- Company: Join a leading oriental airline at London Heathrow Airport.
- Benefits: Competitive salary, potential for contract extension, and dynamic work environment.
- Why this job: Gain hands-on experience in logistics while working in a fast-paced team atmosphere.
- Qualifications: Good customer service skills, administration or logistics background, and a valid driving licence required.
- Other info: Shift work includes weekends and bank holidays; training provided for specific tasks.
The predicted salary is between 25800 - 28700 £ per year.
Job Description
Ref:CC44211-1
An oriental airline is looking for a Cargo Traffic Agent to join their busy cargo environment at London Heathrow Airport, to support staff with Imports. A candidate with good customer service, administration, or logistics background would be suitable for this role.
A driving license will be required.——————————————-Eligible applicants:– (O) Eligible visa: Permanent residence, Spouse, Partner, YMS, Graduate – (X) NOT eligible: Student visa, Requiring visa sponsorshipWork type: On site
Visa support: No
——————————————-TYPE: 2-Year Fixed Term Contract (with a potential to be extended)WORKING HOURS: Shift work (combination of early and late shifts), between 5am to 10pm including and weekends and bank holidaysSALARY: £30,900 – 34,300 depending on experience START: ASAPLOCATION: West London
Cargo Traffic Agent Main Responsibilities:To provide good support to the cargo traffic staff, this will include; – Import and/or Export document handling, Cargo spot data processing. Dealing with agent enquiries, following processes for damaged cargo, dangerous goods acceptance (after training)
- Complying with company cargo acceptance procedures which involve good communication to our customers and authorities (HMC) (DFT) etc., when required.
- Learning the key processes (Flight arrival handling and document distribution) of Import and/or Export Cargo management.
- Working as a team player with the business and show flexibility when required to meet all aspect of flight operations.
- Working to deadlines and following set procedures in all aspects of preparing flights to enable safe operation. (Weight management & dangerous goods compliance including segregation)
- Eventually to be trained to check acceptance of documents and freight for dangerous goods. Training level to category 6.
- To work with our GHA to ensure procedures are followed, SLA are met with confident decision making, coupled with regular communication to enable all parties to follow company’s high level of expectation.
- Working with the company’s new CSP in house IT systems to ensure smooth handling and give quick responsive action.
- Assisting and managing the company’s ULD system including monthly stock control and ULD rotation.
- Accurate reporting for statistics purpose and account documents for Head Office and communication between shifts for flight handover.
Cargo Traffic Agent Experience & Knowledge
- Training on an OJT basis will be applied
- Able to understand and follow manuals when required
- Computer skills
- Excellent communication skills both written and spoken
- Able to provide flexibility in different rolls.
(Business skills & Behaviour)
- Team player
- Excellent communication skill in all areas
- Able to work under pressure
- Maintain focus on all aspects of work
- Show initiative
- Looks to improve efficiency and quality of service
- Current full driving licence
- Criminal Record Check (Airside Pass)
If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Cargo Traffic Agent employer: Centre People Appointments
Contact Detail:
Centre People Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cargo Traffic Agent
✨Tip Number 1
Familiarise yourself with the specific cargo handling procedures and regulations relevant to the airline industry. Understanding the basics of dangerous goods acceptance and import/export documentation will give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees in the cargo sector, especially those who have worked at London Heathrow Airport. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully handled challenging situations in previous roles. This will show your potential employer that you can maintain composure under pressure, a key trait for a Cargo Traffic Agent.
✨Tip Number 4
Be ready to discuss your flexibility and teamwork abilities. Since the role involves shift work and collaboration with various teams, highlighting your adaptability and experience working in dynamic environments will make you a more attractive candidate.
We think you need these skills to ace Cargo Traffic Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, or logistics. Emphasise any previous roles that involved document handling or working in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Cargo Traffic Agent role. Mention your ability to work under pressure, your communication skills, and your flexibility in different roles.
Highlight Relevant Skills: In your application, clearly outline your computer skills and any experience with cargo management systems. If you have a driving licence, make sure to mention it as it's a requirement for the position.
Follow Application Instructions: Ensure you follow all application instructions provided by the airline. Submit your application through our website, and double-check that all required documents are included before hitting send.
How to prepare for a job interview at Centre People Appointments
✨Showcase Your Customer Service Skills
As a Cargo Traffic Agent, you'll be dealing with various stakeholders. Highlight your previous customer service experience and how you've effectively handled enquiries or resolved issues in the past.
✨Demonstrate Your Team Player Attitude
This role requires collaboration with different teams. Be prepared to discuss examples of how you've worked successfully in a team environment and how you can adapt to meet the needs of your colleagues.
✨Familiarise Yourself with Cargo Procedures
Understanding cargo handling processes is crucial. Research the basics of import/export documentation and dangerous goods compliance to show your commitment to learning and following procedures.
✨Prepare for Shift Work Questions
Since this position involves shift work, be ready to discuss your availability and flexibility. Share any previous experiences with shift patterns and how you manage your time effectively.
