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- Tasks: Manage after-sales service, repairs, and customer support in the plumbing industry.
- Company: Join a fast-growing sanitary product manufacturer based in London.
- Benefits: Enjoy a competitive salary up to £63k and a full-time office-based role.
- Why this job: Be part of a dynamic team focused on customer satisfaction and service excellence.
- Qualifications: 7+ years in plumbing with strong customer service skills and business-level English required.
- Other info: Must have the right to work in the UK without visa sponsorship.
The predicted salary is between 42000 - 63000 £ per year.
A fast-growing sanitary product manufacturer in London is currently recruiting an After-Sales Service Manager. The ideal candidate should have 7+ years of completed training as a plumber or professional experience and sound knowledge of the plumbing industry. Business level of English and driving is required for this role.
Type: Permanent, full-time
Hours: 9:00-17:00, Mon to Fri (office-based)
Salary: up to £63k (base salary, depending on experience)
Start: ASAP
Location: London
Responsibilities:
- Carrying out repairs and maintenance on products
- Professional and competent customer service
- Co-operation with the internal sales department on customer offers (technical aspect)
- Documentation of work orders and timely internal reporting
- Independent management of external warehouses
- Assessment and qualification of warranty claims
- Coordination of orders and own service personnel (in terms of efficiency, time, costs)
- Contact person for claim support requests to ensure a quick and effective solution
- Organizing an after-sales service network
- Coordinating technicians to guarantee efficient order processing (territory allocation)
- Collaboration on cross-departmental projects
- Continuous monitoring of workflows and processes for the purpose of optimization and cost reduction
- Management and development of the after-sales service team, including personnel planning and selection, conducting staff appraisals and appraisal interviews, etc.
The company reserves the right to assign the employee according to their abilities any other reasonable tasks, if necessary only on a deputy basis and/or also at a different location, with the same remuneration.
Requirements:
- 7+ years of completed training as a plumber or professional experience and sound knowledge of the plumbing industry
- Strong customer and service orientation (with consideration of economic efficiency)
- Business level of English
- Flexibility and organizational talent
- Willingness to travel
- Intercultural competence and strong communication skills
- Sense of responsibility, independent and team-orientated work
- Good knowledge of MS Office applications
- Class B driving license
All applicants must have the unlimited right to work in the UK without future visa sponsorship. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
After-Sales Service Manager employer: Centre People Appointments
Contact Detail:
Centre People Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After-Sales Service Manager
✨Tip Number 1
Network within the plumbing industry to connect with professionals who may have insights or leads on the After-Sales Service Manager role. Attend industry events, trade shows, or local meetups to build relationships and learn about potential opportunities.
✨Tip Number 2
Demonstrate your customer service skills in conversations and interviews. Prepare examples of how you've successfully handled customer issues in the past, as this role heavily relies on strong customer orientation.
✨Tip Number 3
Familiarise yourself with the latest trends and technologies in the plumbing industry. Being knowledgeable about current products and services can set you apart during discussions with the hiring team.
✨Tip Number 4
Showcase your leadership abilities by discussing any experience you have in managing teams or projects. Highlighting your organisational talent and ability to coordinate effectively will resonate well with the responsibilities of this role.
We think you need these skills to ace After-Sales Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 7+ years of experience in plumbing and any relevant after-sales service roles. Use specific examples to demonstrate your skills in customer service, team management, and technical knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the plumbing industry and your understanding of after-sales service. Mention how your experience aligns with the responsibilities listed in the job description, particularly in managing teams and optimising workflows.
Highlight Relevant Skills: Emphasise your strong customer orientation, organisational talent, and communication skills in your application. These are key attributes for the After-Sales Service Manager role and should be evident in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this position.
How to prepare for a job interview at Centre People Appointments
✨Showcase Your Plumbing Expertise
Make sure to highlight your 7+ years of experience in the plumbing industry during the interview. Be prepared to discuss specific projects or challenges you've faced and how you overcame them, as this will demonstrate your technical knowledge and problem-solving skills.
✨Emphasise Customer Service Skills
Since the role requires strong customer and service orientation, be ready to share examples of how you've provided excellent customer service in the past. Discuss any situations where you resolved customer complaints or improved service processes.
✨Demonstrate Organisational Abilities
The After-Sales Service Manager role involves coordinating technicians and managing workflows. Prepare to talk about your organisational skills and any tools or methods you use to keep track of tasks and ensure efficiency in your work.
✨Prepare for Intercultural Communication
Given the need for intercultural competence, think about experiences where you've worked with diverse teams or clients. Be ready to discuss how you adapt your communication style to different cultural contexts, which will show your ability to thrive in a varied environment.
