At a Glance
- Tasks: Help households access energy support and provide practical advice.
- Company: Join a dedicated team making a real difference in Bristol.
- Benefits: Enjoy 25 days holiday, health cash plan, and flexible working hours.
- Other info: Opportunities for training and career growth in a compassionate team.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: GCSEs in Maths and English, customer service experience, and strong communication skills.
The predicted salary is between 27950 - 27950 £ per year.
Location: Bristol
Salary: 27,950 per year (pro rata)
Job Type: Full Time (or part time from a minimum of 30 hours per week), 12 Month Fixed Term
The Role
As a Trainee Energy Advisor, you will help householders access the support available to them. You will work directly with clients, giving clear, practical advice to help them to make informed choices. This is a varied role combining client support with accurate case management. You will keep clear records and contribute to a service that makes a real difference to households.
Specific responsibilities
- Monitor the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
- Accurately record client details and use your knowledge to assess help and support needed.
- Identify energy improvements that can be made to clients' properties and refer to installers who can fit them.
- Listen attentively to callers and respond to their needs in an empathetic way during difficult conversations.
- Report any safeguarding or safety concerns promptly to the designated Safeguarding Officer, ensuring appropriate follow-up actions are taken and documented to maintain client safety and wellbeing.
About you
- Maths and English GCSE (or equivalent qualification)
- Previous experience of providing advice or within a similar customer service environment
- Proficient communication and problem-solving skills
- Strong sense of empathy and compassion
- Accomplished at using a range of Microsoft packages including Word and Excel
- Awareness of confidentiality and safeguarding processes
Benefits
- You will be entitled to 25 days' paid holiday (plus statutory holidays)
- Subsidised bike purchase and Tech Scheme
- Life Assurance
- Health Cash plan
- Retail discounts
- Discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses. We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.
Trainee Energy Advisor in Woodford employer: Centre for Sustainable Energy
As a Trainee Energy Advisor in Bristol, you will join a supportive and dynamic team dedicated to making a positive impact on households. Our company fosters a culture of empathy and growth, offering comprehensive training and development opportunities alongside competitive benefits such as 25 days' paid holiday, health cash plans, and flexible working hours. With a commitment to employee wellbeing and a focus on meaningful work, we provide an excellent environment for those looking to build a rewarding career in energy advisory.
Contact Details:
Centre for Sustainable Energy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Energy Advisor in Woodford
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, attend local events, or join online forums. The more connections we make, the better our chances of landing that Trainee Energy Advisor role.
✨Tip Number 2
Practice your communication skills! Since this role involves giving advice and listening to clients, we should role-play with friends or family. This will help us feel more confident when it comes to those tricky conversations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from past experiences where we’ve helped someone overcome an issue. This will demonstrate our ability to provide practical advice during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our applications and any updates directly from there.
We think you need these skills to ace Trainee Energy Advisor in Woodford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Trainee Energy Advisor role. Highlight any relevant experience in customer service or advice-giving, and show us how your skills match what we're looking for.
Show Your Empathy:In your application, let us see your compassionate side! Share examples of how you've helped others in difficult situations. This will demonstrate that you understand the importance of empathy in this role.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Centre for Sustainable Energy
✨Know Your Stuff
Before the interview, brush up on energy-related issues and the support available to households. Familiarise yourself with common queries clients might have and think about how you would respond empathetically. This will show your potential employer that you're genuinely interested in the role.
✨Practice Active Listening
Since the role involves a lot of client interaction, practice your active listening skills. During the interview, demonstrate that you can listen attentively and respond thoughtfully. This will highlight your ability to connect with clients and understand their needs.
✨Showcase Your Empathy
Prepare examples from your past experiences where you've had to show empathy or compassion, especially in difficult situations. This is crucial for a Trainee Energy Advisor, as you'll be dealing with clients who may be facing challenging circumstances.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive information. Think through how you would manage a call from a distressed client or report a safeguarding concern. This will help you articulate your thought process during the interview.
