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- Tasks: Support vulnerable households in Wiltshire with energy advice and community outreach.
- Company: Join the Centre for Sustainable Energy, making a real difference in people's lives.
- Benefits: Flexible hours, competitive salary, 25 days holiday, and various employee perks.
- Other info: Opportunity to work with diverse groups and make a positive impact.
- Why this job: Empower communities and help those in need while gaining valuable experience.
- Qualifications: Experience with community engagement and excellent communication skills required.
The predicted salary is between 29024 - 31895 £ per year.
To work on the Warm and Safe Wiltshire project to help Centre for Sustainable Energy (CSE) support the long-term wellbeing of disadvantaged households across Wiltshire, particularly individuals living in fuel poverty, those with health conditions, and communities that are otherwise hard to reach, including Armed Forces and veteran communities. As part of the Household Energy Services (HES) team, the Wiltshire Community Outreach Energy Advisor will bring experience engaging with different groups, charities, and local authorities. The post requires excellent customer service skills, personal resilience, and the ability to maintain professional boundaries. The role is primarily field based, delivering face-to-face energy advice, conducting home visits, and providing presentations to community groups and frontline professionals across Wiltshire.
We are flexible with the working hours of this role and will discuss this openly if you are invited to interview. The salary for the role will be £29,024 per year (pro rata), rising to £31,895 per year (pro rata) upon successful completion of probation period. You will be entitled to 25 days’ paid holiday (plus statutory holidays). CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more. We will pay fees and expenses on relevant training courses.
Specific responsibilities include:
- To travel across Wiltshire to arrange and deliver events, workshops, talks and presentations to target support to vulnerable householders.
- To increase awareness of Warm & Safe Wiltshire amongst the Armed Forces community and other community organisations in Wiltshire.
- Develop, maintain and build upon new and existing partnerships with the Armed Forces and community partners.
- To provide face-to-face support for Wiltshire residents with energy-related issues so that they can stay safe, warm and healthy at home.
- To deliver outreach support to Wiltshire’s Armed Forces community including serving personnel, their families and veterans, for example attending coffee mornings and socials in Garrisons across Salisbury Plain.
- To deliver outreach support to community groups in Wiltshire who are client facing and interact with vulnerable householders daily, for example hosting an advice stand within a local library.
- To identify energy improvements that can be made to residents’ properties and make appropriate referrals for funded measures where possible.
- Help residents maximise their income and make appropriate referrals to partner organisations for further support (e.g., for benefits advice and social tariffs).
- Deliver home visits for residents with multiple issues, who are unable to access support outside the home or via phone/internet.
- Recognise and refer clients appropriately for energy casework if they have more complex needs (e.g., billing issues, energy debt, supplier complaints).
- To provide project administrative support.
Essential attributes for this role include:
- O’ Level or GCSE Maths and English or equivalent.
- Previously worked with or volunteered for the Armed Forces.
- Three or more years’ experience working with different groups including charities, local authorities and public health.
- Experience of designing and delivering public engagement events.
- Experience of taking a lead on the delivery and coordination of project-based activity.
- Ability to respond to vulnerable clients in a respectful and engaging manner.
- Excellent written and verbal communication skills in English, with the ability to engage a wide range of people in an appropriate manner.
- Full, clean UK driving license to travel to meetings, homes, and businesses across the county.
- Understanding of safeguarding principles and the importance of protecting vulnerable individuals.
Applications should be made on the application form available on the Centre for Sustainable Energy website. Your application should demonstrate how your skills and experience relate to the person specification on the job description. The closing date for applications is 17:00 on Thursday 28 May 2026. If you have not heard from CSE by 17:00 on Friday 29 May 2026, please assume that your application has been unsuccessful. Interviews will take place on Thursday 4 June, and Friday 5 June 2026. If offered the role, we will ask you to provide evidence demonstrating your eligibility for employment in the UK.
Wiltshire Community Outreach Energy Advisor employer: Centre for Sustainable Energy
Contact Detail:
Centre for Sustainable Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wiltshire Community Outreach Energy Advisor
✨Tip Number 1
Get to know the community! Before your interview, spend some time researching the local area and the specific needs of the communities you'll be working with. This will show your genuine interest and help you connect better during the interview.
✨Tip Number 2
Practice your customer service skills! Since this role involves face-to-face interactions, think of scenarios where you might need to engage with vulnerable clients. Role-play these situations with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to local charities, community groups, or even veterans' organisations before applying. Building connections can give you insights into the role and may even lead to a recommendation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the role and want to be part of the CSE team. Don’t miss out on this opportunity!
We think you need these skills to ace Wiltshire Community Outreach Energy Advisor
Some tips for your application 🫡
Show Your Passion: When you're filling out your application, let your enthusiasm for helping disadvantaged households shine through. We want to see how much you care about making a difference in the community!
Tailor Your Experience: Make sure to highlight your relevant experience, especially if you've worked with charities or the Armed Forces before. We love seeing how your background aligns with the role, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way to ensure it gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Centre for Sustainable Energy
✨Know Your Audience
Before the interview, research the Centre for Sustainable Energy and their Warm and Safe Wiltshire project. Understand their mission and values, especially how they support disadvantaged households. This will help you tailor your responses to show that you're aligned with their goals.
✨Showcase Your Experience
Prepare specific examples from your past work or volunteer experiences that demonstrate your ability to engage with different groups, particularly the Armed Forces community. Highlight any public engagement events you've designed or delivered, as this is crucial for the role.
✨Demonstrate Empathy and Resilience
Since the role involves working with vulnerable clients, be ready to discuss how you handle challenging situations with empathy and professionalism. Share stories that illustrate your resilience and ability to maintain professional boundaries while providing support.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the organisation. You might ask about their current initiatives to support the Armed Forces community or how they measure the success of their outreach efforts. This shows you're engaged and thinking ahead.