At a Glance
- Tasks: Help householders with energy advice via phone and email, while keeping detailed records.
- Company: Join a supportive team dedicated to improving energy efficiency for clients in Bristol.
- Benefits: Enjoy 25 days holiday, subsidised bike purchase, health cash plan, and more perks.
- Other info: Flexible hours available; salary increases after probation period.
- Why this job: Make a real impact by assisting vulnerable clients and enhancing your customer service skills.
- Qualifications: GCSE in Math/English or equivalent; experience in customer service or advice roles preferred.
The predicted salary is between 20700 - 25800 £ per year.
Job Title: Trainee Energy Advisor
Location: Bristol Office
Salary: £27,950 per annum (Band C), rising to £29,095 per annum after successful completion of a 5-month probationary period
Job Type: Fixed Term (12 months, with possibility of extension), Full time (37.5 hours per week) part time considered (minimum 30 hours per week)
The Role:
Working within our Household Energy Services (HES) team, the Trainee Energy Advisor role is for those who would like to learn the skills and gain experience of providing energy advice to households.
You’ll be providing energy advice on our advice line and through a range of related projects, supporting low income and vulnerable households with billing queries, applications for grants and referrals to contractors for insulation and heating improvements. There may also be the opportunity to staff events and give advice to clients in person.
As part of the role you’ll complete our HES Training Programme, including a City & Guilds qualification in Energy Awareness. Successful completion of your probationary period will lead to a change of role to Energy Advisor for the remainder of the contract.
Specific responsibilities:
An applicant appointed to the role will be expected to:
- Work on the advice line and other telephone advice projects, making and receiving calls from people who may need help with energy-related issues.
- Record client details accurately and use your own knowledge to assess the help and support needed.
- Refer clients to other support organisations in their area as appropriate.
- Identify energy improvements that can be made to clients' properties and refer them to installers who can carry out the work.
- Help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
- Listen attentively to callers, some of whom may be angry or in distress, and respond to their needs in an empathetic way.
- Follow advice line processes and procedures.
- Maintain accurate records on our client database, including handling sensitive data appropriately and in compliance with GDPR guidance.
- Remain vigilant for safeguarding concerns during client interactions and report promptly to the designated Safeguarding Officer.
- Undertake the HES Training Programme, including the City & Guilds Level 3 Energy Awareness and Level 2 Fuel Debt Advice in the Community courses.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
About you:
Essential attributes for this role include:
- Ability to respond to clients in a respectful and engaging manner.
- Ability to communicate effectively with people, both verbally and in writing.
- Ability to work well in a team and identify how your skills complement others.
- Ability to maintain admin systems independently and accurately.
- Highly organised, with strong time and workload management.
- Empathy and compassion, with an awareness of the need to maintain your own wellbeing.
- A commitment to CSE's aims and values of collaboration, conscientiousness and initiative.
- Skilled in the use of MS Office applications including Word, Excel and Outlook.
- Understanding of safeguarding principles and the importance of protecting vulnerable individuals.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
Benefits:
CSE offer a range of other benefits including:
- Company pension scheme (8% employer, 6% employee contributions)
- You will be entitled to 25 days' paid holiday, pro rata for part-time hours (plus statutory holidays)
- Subsidised bike purchase and Tech Scheme
- Life Assurance
- Health Cash plan
- Retail discounts
- Discounted breakdown cover and many more.
- We will pay fees and expenses on relevant training courses.
- We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.
Candidates with the relevant experience or job titles of: Junior Energy Consultant, Energy Solutions Trainee, Energy Efficiency Assistant, Energy Advisory Intern, Trainee Energy Advisor, Junior Energy Advisor, and Renewable Energy Trainee may also be considered for this role.
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Trainee Energy Advisor employer: Centre for Sustainable Energy
CSE is an exceptional employer, offering a supportive and dynamic work environment in the heart of Bristol. As a Fundraising & Development Intern, you'll benefit from a flexible hybrid working model, comprehensive training opportunities, and a commitment to employee well-being through generous benefits like a company pension scheme and health cash plan. Join us in making a meaningful impact on fuel poverty and climate change while developing your skills in a collaborative and mission-driven team.
Contact Details:
Centre for Sustainable Energy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Energy Advisor
✨Get Involved in Energy Communities
Dive into local energy-related communities or forums. Joining groups like the Energy Institute or attending their events can put you on the radar for traineeships, plus you’ll meet industry pros who can offer insights and possibly connect you to opportunities.
✨Explore University Careers Fairs
Keep an eye on your university’s careers fairs, especially those focused on the energy and utilities sector. Companies often scout for trainees at these events, so be ready to chat and learn about various roles at businesses like Centre for Sustainable Energy.
✨Engage in Sustainable Projects
Show your passion for the energy sector by getting involved in sustainable projects or initiatives within your community. Whether it’s volunteering for renewable energy campaigns or participating in local energy audits, these experiences will enhance your CV and make you stand out.
✨Apply Directly Through Us!
Don't miss out on applying directly through our website for the Trainee Energy Advisor position at Centre for Sustainable Energy! We often have internships that aren’t listed elsewhere, and the direct approach shows your enthusiasm for the role.
We think you need these skills to ace Trainee Energy Advisor
Some tips for your application 🫡
Highlight Your Passion for Sustainability:When writing your application for a trainee position in the energy-utilities sector, we want to see your genuine interest in renewable energy and sustainability. Talk about any relevant projects, courses, or initiatives you're involved in that showcase your dedication to making a positive impact in this crucial industry.
Showcase Relevant Skills and Knowledge:Make sure to emphasise skills that are particularly useful in energy-utilities, such as analytical skills, familiarity with energy policies, or any technical knowledge you've gained from your studies. If you've worked with data analysis tools or have a background in environmental sciences, be sure to include that in your CV and cover letter.
Express Your Learning Mindset:As a trainee, we’re not just looking for experience; we want to see your eagerness to learn and grow. In your cover letter, highlight your motivation to develop your skills and gain hands-on experience in the energy-utilities field. Share what you hope to learn at Centre for Sustainable Energy and how this traineeship fits into your career goals.
Tailor Your CV for Each Application:Each company may prioritise different skills or experiences, so don’t forget to tailor your CV to match the specific requirements of the traineeship at Centre for Sustainable Energy. Use keywords from the job description and ensure that your academic projects, internships, or volunteer experience related to energy or utilities stand out.
How to prepare for a job interview at Centre for Sustainable Energy
✨Know Your Energy Basics
Before our interview with Centre for Sustainable Energy, brush up on the fundamentals of energy production and sustainability. Understand the types of energy sources, efficiency metrics, and key challenges in the sector. It shows your enthusiasm and helps us connect the dots during our chat!
✨Emphasise Your Willingness to Learn
As a trainee, it’s essential to highlight your eagerness to learn and grow in the energy-utilities field. Be ready to share examples of how you’ve picked up new skills or adapted in challenging situations, whether in academic settings or during internships.
✨Brush Up on Technical Skills
Familiarise yourself with some of the software tools commonly used in energy management, like energy modelling software or simulation tools. Having a basic understanding here can help us engage in some solid conversations about technology use in the industry.
✨Prepare to Discuss Sustainability Trends
Sustainability is a hot topic in the energy-utilities sector. Read up on current trends and innovations in renewable energy, smart grids, or regulatory changes. It’ll demonstrate that you're not just looking for any job but are genuinely interested in making a difference at Centre for Sustainable Energy.
