At a Glance
- Tasks: Help householders with energy advice via phone and email, while keeping detailed records.
- Company: Join a supportive team dedicated to improving energy efficiency for clients in Bristol.
- Benefits: Enjoy 25 days holiday, subsidised bike purchase, health cash plan, and more perks.
- Other info: Flexible hours available; salary increases after probation period.
- Why this job: Make a real impact by assisting vulnerable clients and enhancing your customer service skills.
- Qualifications: GCSE in Math/English or equivalent; experience in customer service or advice roles preferred.
The predicted salary is between 20700 - 25800 £ per year.
Job Title: Trainee Energy Advisor
Location: Bristol
Salary: £27,950 per year (pro rata)
Job Type: Full Time (or part time from a minimum of 30 hours per week), 12 Month Fixed Term
The Role
As a Trainee Energy Advisor, you will help householders access the support available to them. You will work directly with clients, giving clear, practical advice to help them to make informed choices.
This is a varied role combining client support with accurate case management. You will keep clear records and contribute to a service that makes a real difference to households.
Specific Responsibilities
- Monitor the advice line and/or other telephone advice projects, making and receiving calls from people who may need help with energy‑related issues.
- Accurately record client details and use your knowledge to assess help and support needed.
- Identify energy improvements that can be made to clients' properties and refer to installers who can fit them.
- Listen attentively to callers and respond to their needs in an empathetic way during difficult conversations.
- Report any safeguarding or safety concerns promptly to the designated Safeguarding Officer, ensuring appropriate follow‑up actions are taken and documented to maintain client safety and wellbeing.
About You
- Maths and English GCSE (or equivalent qualification)
- Previous experience of providing advice or within a similar customer service environment
- Proficient communication and problem‑solving skills
- Strong sense of empathy and compassion
- Accomplished at using a range of Microsoft packages including Word and Excel
- Awareness of confidentiality and safeguarding processes
Benefits
- You will be entitled to 25 days' paid holiday (plus statutory holidays)
- Subsidised bike purchase and Tech Scheme
- Life Assurance
- Health Cash plan
- Retail discounts
- Discounted breakdown cover and many more.
- We will pay fees and expenses on relevant training courses.
- We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.
Trainee Energy Advisor employer: Centre for Sustainable Energy
As a Trainee Energy Advisor at our Bristol location, you will join a supportive and dynamic team dedicated to making a positive impact in the community by providing essential energy advice. We offer a comprehensive benefits package, including generous holiday entitlement, professional development opportunities, and a range of employee perks that promote work-life balance and personal growth. Our inclusive work culture values empathy and collaboration, ensuring that you feel valued and empowered in your role.
Contact Details:
Centre for Sustainable Energy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Energy Advisor
✨Tip Number 1
Familiarise yourself with common energy-related issues and solutions. This will not only help you in the interview but also demonstrate your genuine interest in the role of a Trainee Energy Advisor.
✨Tip Number 2
Practice active listening skills. Since you'll be dealing with clients who may be distressed, showing empathy and understanding during mock calls can prepare you for real interactions.
✨Tip Number 3
Network with professionals in the energy sector. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities within the field.
✨Tip Number 4
Brush up on your MS Office skills, especially Excel and Word. Being proficient in these applications will help you manage records and documentation effectively, which is crucial for this role.
We think you need these skills to ace Trainee Energy Advisor
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the responsibilities and essential attributes required for the Trainee Energy Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong Application Form:When filling out the application form, ensure that you clearly demonstrate your suitability for the role. Use specific examples from your past experiences that showcase your customer service skills, ability to communicate effectively, and any relevant advice-giving experience.
Highlight Relevant Skills:Make sure to emphasise your organisational skills and proficiency in MS Office applications, as these are crucial for maintaining accurate records and managing your workload effectively. Mention any experience you have with energy-related issues or customer support.
Proofread Your Application:Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is important for this role.
How to prepare for a job interview at Centre for Sustainable Energy
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Trainee Energy Advisor. Be prepared to discuss how your skills and experiences align with the role, especially in providing energy advice and supporting vulnerable clients.
✨Show Empathy and Communication Skills
Since you'll be dealing with clients who may be in distress, it's crucial to demonstrate your ability to listen attentively and respond empathetically. Prepare examples from your past experiences where you've successfully communicated with clients or helped someone in need.
✨Familiarise Yourself with Energy Issues
Brush up on common energy-related issues and solutions that householders face. Being knowledgeable about energy efficiency improvements and available grants will show your commitment to the role and help you stand out during the interview.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. This could include inquiries about the team dynamics, training opportunities, or how success is measured in the role. It shows your interest and helps you gauge if the company is the right fit for you.
