At a Glance
- Tasks: Provide energy advice to clients via phone and email, helping them access support.
- Company: Join a dynamic team at CSE, dedicated to making a positive impact in energy efficiency.
- Benefits: Enjoy 25 days paid holiday, subsidised bike purchase, health cash plan, and more perks.
- Other info: Flexible hours available; full training provided with opportunities for professional development.
- Why this job: Make a difference by helping vulnerable clients while developing valuable skills in a supportive environment.
- Qualifications: Minimum GCSE in Math/English; experience in customer service or advice roles preferred.
The predicted salary is between 20700 - 25800 £ per year.
Job Title: Trainee Energy Advisor Location: Bristol Office Salary: £27,950 per annum (Band C), rising to £29,095 per annum after successful completion of a 5-month probationary period Job Type: Fixed Term (12 months, with possibility of extension), Full time (37.5 hours per week) part time considered (minimum 30 hours per week) The Role: Working within our Household Energy Services (HES) team, the Trainee Energy Advisor role is for those who would like to learn the skills and gain experience of providing energy advice to households. You'll be providing energy advice on our advice line and through a range of related projects, supporting low income and vulnerable households with billing queries, applications for grants and referrals to contractors for insulation and heating improvements. There may also be the opportunity to staff events and give advice to clients in person. As part of the role you'll complete our HES Training Programme, including a City & Guilds qualification in Energy Awareness. Successful completion of your probationary period will lead to a change of role to Energy Advisor for the remainder of the contract. Specific responsibilities: An applicant appointed to the role will be expected to: Work on the advice line and other telephone advice projects, making and receiving calls from people who may need help with energy-related issues. Record client details accurately and use your own knowledge to assess the help and support needed. Refer clients to other support organisations in their area as appropriate. Identify energy improvements that can be made to clients' properties and refer them to installers who can carry out the work. Help vulnerable clients make applications for grants and switch energy tariffs where appropriate. Listen attentively to callers, some of whom may be angry or in distress, and respond to their needs in an empathetic way. Follow advice line processes and procedures. Maintain accurate records on our client database, including handling sensitive data appropriately and in compliance with GDPR guidance. Remain vigilant for safeguarding concerns during client interactions and report promptly to the designated Safeguarding Officer. Undertake the HES Training Programme, including the City & Guilds Level 3 Energy Awareness and Level 2 Fuel Debt Advice in the Community courses.To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website. About you: Essential attributes for this role include: Ability to respond to clients in a respectful and engaging manner. Ability to communicate effectively with people, both verbally and in writing. Ability to work well in a team and identify how your skills complement others. Ability to maintain admin systems independently and accurately. Highly organised, with strong time and workload management. Empathy and compassion, with an awareness of the need to maintain your own wellbeing. A commitment to CSE's aims and values of collaboration, conscientiousness and initiative. Skilled in the use of MS Office applications including Word, Excel and Outlook. Understanding of safeguarding principles and the importance of protecting vulnerable individuals.Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description. Benefits: CSE offer a range of other benefits including: Company pension scheme (8% employer, 6% employee contributions) You will be entitled to 25 days' paid holiday, pro rata for part-time hours (plus statutory holidays) Subsidised bike purchase and Tech Scheme Life Assurance Health Cash plan Retail discounts Discounted breakdown cover and many more. We will pay fees and expenses on relevant training courses. We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.How to apply To submit your application, please click the apply button and check your emails for the link to the full job description and the application form, which must be filled in to complete your application. You can also download the application form from our CSE website. To be considered for this role an application form must be sent to the email address provided. Your application should demonstrate your suitability against the criteria in the person specification and job description. CVs and supporting letters will not be considered. The closing date for applications is 5pm on Wednesday 30 September 2026. Interviews are expected to take place Tuesday 6 and Wednesday 7 October 2026 (in person at our Bristol office), though this is subject to change. If invited to interview, we will ask you to provide evidence of eligibility to work in the UK. Candidates with the relevant experience or job titles of: Junior Energy Consultant, Energy Solutions Trainee, Energy Efficiency Assistant, Energy Advisory Intern, Trainee Energy Advisor, Junior Energy Advisor, and Renewable Energy Trainee may also be considered for this role
Trainee Energy Advisor in Bristol employer: Centre for Sustainable Energy
CSE is an exceptional employer, offering a supportive and dynamic work environment in the heart of Bristol. As a Fundraising & Development Intern, you'll benefit from a flexible hybrid working model, comprehensive training opportunities, and a commitment to employee well-being through generous benefits like a company pension scheme and health cash plan. Join us in making a meaningful impact on fuel poverty and climate change while developing your skills in a collaborative and mission-driven team.
Contact Details:
Centre for Sustainable Energy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Energy Advisor in Bristol
✨Tip Number 1
Familiarise yourself with common energy-related issues and solutions. This will not only help you in the interview but also demonstrate your genuine interest in the role of a Trainee Energy Advisor.
✨Tip Number 2
Practice active listening skills. Since you'll be dealing with clients who may be distressed, showing that you can listen attentively and respond empathetically will set you apart during the interview process.
✨Tip Number 3
Brush up on your knowledge of local support organisations and grants available for energy improvements. Being able to reference these during your interview will show that you're proactive and well-prepared.
✨Tip Number 4
Demonstrate your organisational skills by preparing a structured approach to how you would manage client interactions and record-keeping. This will highlight your ability to maintain accurate records, which is crucial for this role.
We think you need these skills to ace Trainee Energy Advisor in Bristol
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the responsibilities and essential attributes required for the Trainee Energy Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong Application Form:When filling out the application form, ensure you provide clear examples of your experience in customer service or advice-giving. Use specific instances that demonstrate your ability to communicate effectively and respond empathetically to clients.
Highlight Relevant Skills:Make sure to emphasise your organisational skills and proficiency in MS Office applications. Mention any experience you have with maintaining accurate records or working independently, as these are crucial for the role.
Proofread Your Application:Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is important for this role.
How to prepare for a job interview at Centre for Sustainable Energy
✨Know Your Energy Facts
Familiarise yourself with common energy issues and solutions. Being able to discuss energy efficiency, grants, and tariffs will show your knowledge and commitment to the role.
✨Demonstrate Empathy
Since you'll be dealing with clients who may be distressed, practice responding empathetically. Prepare examples of how you've helped others in difficult situations to showcase your ability to connect with clients.
✨Showcase Your Communication Skills
Prepare to demonstrate your verbal and written communication skills. You might be asked to explain complex information simply, so think about how you can convey energy advice clearly and effectively.
✨Highlight Teamwork Experience
This role requires collaboration, so be ready to discuss your experience working in teams. Share specific examples of how you've contributed to team success and supported colleagues in achieving shared goals.
