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- Tasks: Support vulnerable households in Wiltshire with energy advice and outreach activities.
- Company: Join the Centre for Sustainable Energy, making a real difference in communities.
- Benefits: Enjoy 25 days holiday, flexible hours, and health cash plans.
- Other info: Field-based role with opportunities for personal growth and development.
- Why this job: Empower communities and help those in need while gaining valuable experience.
- Qualifications: Experience with community engagement and excellent communication skills required.
The predicted salary is between 29024 - 31895 £ per year.
Location: Field based across Wiltshire
Salary: £29,024 per year (pro rata), rising to £31,895 per year (pro rata) upon successful completion of probation period
Job Type: Flexible, Fixed Term Contract (until March 2027)
The Role:
To work on the Warm and Safe Wiltshire project to help Centre for Sustainable Energy (CSE) support the long-term wellbeing of disadvantaged households across Wiltshire, particularly individuals living in fuel poverty, those with health conditions, and communities that are otherwise hard to reach, including Armed Forces and veteran communities.
As part of the Household Energy Services (HES) team, the Wiltshire Community Outreach Energy Advisor will bring experience engaging with different groups, charities, and local authorities. The post requires excellent customer service skills, personal resilience, and the ability to maintain professional boundaries. The role is primarily field based, delivering face to face energy advice, conducting home visits, and providing presentations to community groups and frontline professionals across Wiltshire. Occasional visits to the Bristol office are required.
Specific responsibilities:
- Travel across Wiltshire to arrange and deliver events, workshops, talks and presentations to target support to vulnerable householders.
- Increase awareness of Warm & Safe Wiltshire amongst the Armed Forces community and other community organisations in Wiltshire.
- Develop, maintain and build upon new and existing partnerships with the Armed Forces and community partners.
- Provide face-to-face support for Wiltshire residents with energy-related issues so that they can stay safe, warm and healthy at home.
- Deliver outreach support to Wiltshire's Armed Forces community including serving personnel, their families and veterans, for example attending coffee mornings and socials in Garrisons across Salisbury Plain.
- Deliver outreach support to community groups in Wiltshire who are client facing and interact with vulnerable householders daily, for example hosting an advice stand within a local library.
- Identify energy improvements that can be made to residents' properties and make appropriate referrals for funded measures where possible.
- Help residents maximise their income and make appropriate referrals to partner organisations for further support (e.g., for benefits advice and social tariffs).
- Deliver home visits for residents with multiple issues, who are unable to access support outside the home or via phone/internet.
- Recognise and refer clients appropriately for energy casework if they have more complex needs (e.g., billing issues, energy debt, supplier complaints).
- Provide project administrative support.
About you:
Essential attributes for this role include:
- O' Level or GCSE Maths and English or equivalent
- Previously worked with or volunteered for the Armed Forces.
- Three or more years' experience working with different groups including charities, local authorities and public health.
- Experience of designing and delivering public engagement events.
- Experience of taking a lead on the delivery and coordination of project-based activity.
- Ability to respond to vulnerable clients in a respectful and engaging manner.
- Excellent written and verbal communication skills in English, with the ability to engage a wide range of people in an appropriate manner.
- Full, clean UK driving license to travel to meetings, homes, and businesses across the county.
- Understanding of safeguarding principles and the importance of protecting vulnerable individuals.
Benefits:
- 25 days' paid holiday (plus statutory holidays)
- Subsidised bike purchase and Tech Scheme
- Life Assurance
- Health Cash plan
- Retail discounts
- Discounted breakdown cover and many more.
- We will pay fees and expenses on relevant training courses
- Flexible working hours
How to apply:
To apply, please click apply and check your emails and complete the application form sent to you. You can also download this from our CSE website. To be considered for this role an application form must be sent to the email address provided. Your application should demonstrate how your skills and experience relate to the person specification on the job description. The closing date for applications is 17:00 on Thursday 28 May 2026. If you have not heard from CSE by 17:00 on Friday 29 May 2026, please assume that your application has been unsuccessful. Interviews will take place on Thursday 4 June, and Friday 5 June 2026. If offered the role, we will ask you to provide evidence demonstrating your eligibility for employment in the UK.
Wiltshire Community Outreach Energy Advisor in Salisbury employer: Centre for Sustainable Energy
Contact Detail:
Centre for Sustainable Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wiltshire Community Outreach Energy Advisor in Salisbury
✨Tip Number 1
Get to know the community! Before your interview, spend some time researching the local area and the specific challenges faced by households in Wiltshire. This will show your genuine interest and help you connect with the interviewers.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with different groups, try role-playing common scenarios you might face. This will boost your confidence and help you demonstrate your excellent customer service skills during the interview.
✨Tip Number 3
Showcase your experience! Be ready to share specific examples of how you've worked with vulnerable communities or delivered public engagement events. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Wiltshire Community Outreach Energy Advisor in Salisbury
Some tips for your application 🫡
Show Your Passion: When you're filling out your application, let your enthusiasm for helping vulnerable households shine through. We want to see how much you care about making a difference in the community!
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially if you've worked with the Armed Forces or in community outreach. We love seeing how your background aligns with our mission!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly and can get back to you quickly.
How to prepare for a job interview at Centre for Sustainable Energy
✨Know Your Community
Familiarise yourself with the specific communities you'll be working with, especially the Armed Forces and vulnerable households. Research local issues related to fuel poverty and think about how you can address these in your role.
✨Showcase Your Experience
Prepare examples from your past work or volunteering that demonstrate your ability to engage with diverse groups. Highlight any public engagement events you've led and how they benefited the community.
✨Demonstrate Empathy and Resilience
Be ready to discuss how you handle challenging situations, especially when working with vulnerable clients. Share stories that showcase your empathy and ability to maintain professional boundaries while providing support.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face in the role, such as conducting home visits or delivering presentations. Practice how you would approach these situations, focusing on clear communication and effective problem-solving.