At a Glance
- Tasks: Support households with energy advice and help them access available resources.
- Company: Join a forward-thinking organisation dedicated to making a difference in energy efficiency.
- Benefits: Enjoy 25 days holiday, health cash plan, and flexible working hours.
- Other info: Great career growth opportunities and training support available.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: GCSEs in Maths and English, plus customer service experience.
The predicted salary is between 27950 - 27950 € per year.
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Location: Bristol
Salary: £27,950 per year (pro rata)
Job Type: Full Time (or part time from a minimum of 30 hours per week), 12 Month Fixed Term
The Role:
As a Trainee Energy Advisor, you will help householders access the support available to them. You will work directly with clients, giving clear, practical advice to help them to make informed choices. This is a varied role combining client support with accurate case management. You will keep clear records and contribute to a service that makes a real difference to households.
Specific responsibilities:
- Monitor the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
- Accurately record client details and use your knowledge to assess help and support needed.
- Identify energy improvements that can be made to clients' properties and refer to installers who can fit them.
- Listen attentively to callers and respond to their needs in an empathetic way during difficult conversations.
- Report any safeguarding or safety concerns promptly to the designated Safeguarding Officer, ensuring appropriate follow-up actions are taken and documented to maintain client safety and wellbeing.
About you:
Essential attributes for this role include:
- Maths and English GCSE (or equivalent qualification)
- Previous experience of providing advice or within a similar customer service environment
- Proficient communication and problem-solving skills
- Strong sense of empathy and compassion
- Accomplished at using a range of Microsoft packages including Word and Excel
- Awareness of confidentiality and safeguarding processes
Benefits:
- You will be entitled to 25 days' paid holiday (plus statutory holidays)
- Subsidised bike purchase and Tech Scheme
- Life Assurance
- Health Cash plan
- Retail discounts
- Discounted breakdown cover and many more.
- We will pay fees and expenses on relevant training courses.
- We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.
How to apply:
To apply, please click apply and check your emails and complete the application form sent to you. You can also download this from our CSE website. To be considered for this role an application form must be sent to the email address provided. Your application should demonstrate how your skills and experience relate to the person specification on the job description.
We will be running two rounds of interviews with the expectation that we will offer jobs to successful candidates after each round. We will consider you for all interview dates as indicated on your application form as long as your application has been submitted before the relevant closing date, as described below.
The closing date for applications is 17.00 on Tuesday 2 June 2026. Interviews are expected to take place on Thursday 11 and Friday 12 June 2026 in person at our Bristol office. The closing date for the second round of applications is 17:00 on Tuesday 28 July 2026. Interviews will take place on Wednesday 5 and Thursday 6 August 2026 at our offices in Bristol.
If you have not heard from CSE by 17:00 on Friday 31 July, please assume that your application has been unsuccessful.
Trainee Energy Advisor in Newport employer: Centre for Sustainable Energy
CSE is an exceptional employer located in Bristol, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Trainee Energy Advisor, you will benefit from flexible working hours, comprehensive training opportunities, and a generous benefits package including 25 days of paid holiday and health cash plans, all while making a meaningful impact in the community.
Contact Detail:
Centre for Sustainable Energy Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Energy Advisor in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CSE and their mission. This will help you tailor your answers and show that you're genuinely interested in becoming a Trainee Energy Advisor.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your empathy and problem-solving skills, which are key for this role.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past work or studies where you've provided advice or support. This will help you stand out as a candidate who can connect with clients effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds!
We think you need these skills to ace Trainee Energy Advisor in Newport
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, give the job description a good read. It’s packed with info about what we’re looking for in a Trainee Energy Advisor, so make sure you understand the role and responsibilities.
Tailor Your Application:When you’re writing your application, don’t just send a generic one. Highlight your skills and experiences that match the job requirements. We want to see how you can bring value to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way to ensure we receive all your documents correctly. Plus, it shows you’re keen on joining us at StudySmarter!
How to prepare for a job interview at Centre for Sustainable Energy
✨Know Your Stuff
Make sure you understand the role of a Trainee Energy Advisor inside out. Familiarise yourself with energy-related issues and the support available to households. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Practice Empathy
Since this role involves listening to clients during difficult conversations, practice your empathetic communication skills. Role-play with a friend or family member to get comfortable responding to various scenarios. This will help you demonstrate your compassion during the interview.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your problem-solving abilities and customer service skills. Think about times when you've successfully helped someone or resolved an issue, as these stories will resonate well with the interviewers.
✨Be Ready for Case Management Questions
Since accurate case management is key in this role, be prepared to discuss how you would keep clear records and manage client details. You might even want to bring a sample of how you’ve organised information in the past to illustrate your approach.
