Trainee Energy Caseworker - Warmer Homes Advice & Money Project in Newport, Wales

Location: Bristol Office, with occasional travel to partner offices and client homes across Bristol, B&NES and North Somerset

Salary: Band D: £29,024 per annum, rising to £31,895 on successful completion of the 5-month probationary period, with annual salary reviews thereafter

Job Type: Fixed Term (12 months). Full time preferred (37.5 hours/week), minimum 30 hours/week considered

The Role: We're looking for someone who would like to join our team of Energy Caseworkers within our Warmer Homes Advice & Money (WHAM) project. You will work as part of a team of caseworkers supporting people living in fuel poverty, working closely with our partner organisations across Bristol, B&NES and North Somerset and drawing on their specialist advice to support householders. You will be trained to give energy efficiency advice to householders, working mainly from our Bristol office and occasionally from our partners' offices, undertaking outreach activities and home visits across the area. The role includes providing in-depth casework support, communicating with energy suppliers on behalf of clients, and maintaining accurate records of all interactions. You will join as a Trainee Energy Caseworker for the first 5 months, becoming an Energy Caseworker on successful completion of probation. This is a fixed-term post for 12 months, with full training provided, including City & Guilds Energy Awareness training, and ongoing support from a casework mentor and supervisor.

Specific responsibilities: An applicant appointed to the role will be expected to:

• Provide energy advice to clients by phone and email.
• Provide information to help clients access appropriate support.
• Engage with households who need help with their energy issues and provide in-depth casework support.
• Travel across Bristol, B&NES and North Somerset to give advice to people in their own homes, coordinate partner activity, and deliver events, talks and presentations.
• Communicate effectively with energy suppliers on behalf of clients, including investigating billing and metering issues, negotiating repayment plans and raising complaints.
• Provide administrative support to the delivery of projects and maintain accurate, detailed records of all client interactions.
• Remain vigilant for safeguarding concerns during client interactions and report promptly to the designated Safeguarding Officer.
• Work alongside and support CSE volunteers.
• Work closely with WHAM partners to offer support to clients.
• Adhere to CSE's data recording protocols and procedures and maintain appropriate client confidentiality at all times.

About you: Essential attributes for this role include:

• Experience of giving advice.
• Awareness of confidentiality requirements when handling sensitive information.
• Ability to respond to vulnerable clients in a respectful and engaging manner.
• Ability to actively listen and correctly identify the support needs of clients.
• Highly organised, with the ability to maintain admin systems independently and accurately.
• Able to work independently and use own initiative, while also working well as part of a team.
• Experienced in the use of MS Office applications (Word, Excel, Outlook), with knowledge and experience of using databases and Teams.
• Understanding of safeguarding principles and the importance of protecting vulnerable individuals.

Benefits: CSE offer a range of other benefits including:

• You will be entitled to 25 days' paid holiday (plus statutory holidays)
• Subsidised bike purchase and Tech Scheme
• Life Assurance
• Health Cash plan
• Retail discounts
• Discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses. We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.

How to apply: To submit your application, please click the apply button and check your emails for the link to the full job description and the application form, which must be filled in to complete your application. You can also download the application form from our CSE website. To be considered for this role an application form must be sent to the email address provided. Your application should demonstrate your suitability against the criteria in the person specification and job description. CVs and supporting letters will not be considered. The closing date for applications is 5pm on Sunday 6 September 2026. Interviews are expected to take place Tuesday 15 and Wednesday 16 September 2026, though this is subject to change. If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Candidates with the relevant experience or job titles of: Energy Advice Officer, Energy Adviser, Energy Efficiency Advisor, Trainee Energy Advisor, Domestic Energy Caseworker, Income & Energy Support Officer may also be considered for this role.