At a Glance
- Tasks: Help households access energy support and provide practical advice.
- Company: Join a dedicated team making a real difference in Bristol.
- Benefits: Enjoy 25 days holiday, health cash plan, and flexible working hours.
- Other info: Opportunities for training and career growth in a compassionate team.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: GCSEs in Maths and English, customer service experience, and strong communication skills.
The predicted salary is between 27950 - 27950 £ per year.
Location: Bristol
Salary: 27,950 per year (pro rata)
Job Type: Full Time (or part time from a minimum of 30 hours per week), 12 Month Fixed Term
The Role
As a Trainee Energy Advisor, you will help householders access the support available to them. You will work directly with clients, giving clear, practical advice to help them to make informed choices. This is a varied role combining client support with accurate case management. You will keep clear records and contribute to a service that makes a real difference to households.
Specific responsibilities
- Monitor the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
- Accurately record client details and use your knowledge to assess help and support needed.
- Identify energy improvements that can be made to clients' properties and refer to installers who can fit them.
- Listen attentively to callers and respond to their needs in an empathetic way during difficult conversations.
- Report any safeguarding or safety concerns promptly to the designated Safeguarding Officer, ensuring appropriate follow-up actions are taken and documented to maintain client safety and wellbeing.
About you
- Maths and English GCSE (or equivalent qualification)
- Previous experience of providing advice or within a similar customer service environment
- Proficient communication and problem-solving skills
- Strong sense of empathy and compassion
- Accomplished at using a range of Microsoft packages including Word and Excel
- Awareness of confidentiality and safeguarding processes
Benefits
- You will be entitled to 25 days' paid holiday (plus statutory holidays)
- Subsidised bike purchase and Tech Scheme
- Life Assurance
- Health Cash plan
- Retail discounts
- Discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses. We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.
Trainee Energy Advisor in London employer: Centre for Sustainable Energy
As a Trainee Energy Advisor in Bristol, you will join a supportive and dynamic team dedicated to making a positive impact on households. The company offers a flexible working environment, generous benefits including 25 days' paid holiday, and opportunities for professional development through relevant training courses. With a strong emphasis on empathy and client care, this role not only provides meaningful work but also fosters personal growth in a collaborative culture.
Contact Details:
Centre for Sustainable Energy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Energy Advisor in London
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support households. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your listening skills. As a Trainee Energy Advisor, you'll need to empathise with clients. Role-play with friends or family to get comfortable responding to different scenarios and needs.
✨Tip Number 3
Prepare some questions for your interview. This shows you're engaged and keen to learn more about the role. Ask about the types of cases you'll handle or how the team collaborates on client support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and ready to jump into the process.
We think you need these skills to ace Trainee Energy Advisor in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Trainee Energy Advisor role. Highlight any relevant experience in customer service or advice-giving, and show us how your skills match what we're looking for.
Show Your Empathy:Since this role involves helping people with energy-related issues, it's crucial to demonstrate your empathetic side. Share examples of how you've supported others in difficult situations, so we can see your compassionate approach.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the Trainee Energy Advisor position. Plus, it’s super easy!
How to prepare for a job interview at Centre for Sustainable Energy
✨Know Your Stuff
Before the interview, brush up on energy-related issues and the support available to households. Familiarise yourself with common queries clients might have and think about how you would respond. This will show your potential employer that you're proactive and knowledgeable.
✨Practice Empathy
As a Trainee Energy Advisor, you'll need to listen attentively and respond empathetically. Try role-playing with a friend or family member to practice handling difficult conversations. This will help you feel more comfortable and confident during the actual interview.
✨Showcase Your Communication Skills
Prepare examples from your past experiences where you've successfully communicated complex information clearly. Whether it's through customer service or advice roles, being able to articulate your thoughts effectively is key in this position.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face as an advisor. Think about how you would handle safeguarding concerns or difficult client interactions. Having a few scenarios prepared will demonstrate your problem-solving skills and readiness for the role.
