At a Glance
- Tasks: Support households with energy advice and help them access available resources.
- Company: Join a dedicated team making a real difference in the community.
- Benefits: Enjoy 25 days holiday, health cash plan, and flexible working hours.
- Other info: Flexible hours and training opportunities to grow your career.
- Why this job: Make a positive impact while developing valuable skills in a supportive environment.
- Qualifications: GCSEs in Maths and English, customer service experience, and strong communication skills.
The predicted salary is between 27950 - 27950 £ per year.
Location: Bristol
Salary: £27,950 per year (pro rata)
Job Type: Full Time (or part time from a minimum of 30 hours per week), 12 Month Fixed Term
The Role
As a Trainee Energy Advisor, you will help householders access the support available to them. You will work directly with clients, giving clear, practical advice to help them to make informed choices. This is a varied role combining client support with accurate case management. You will keep clear records and contribute to a service that makes a real difference to households.
Specific Responsibilities
- Monitor the advice line and/or other telephone advice projects, making and receiving calls from people who may need help with energy‑related issues.
- Accurately record client details and use your knowledge to assess help and support needed.
- Identify energy improvements that can be made to clients' properties and refer to installers who can fit them.
- Listen attentively to callers and respond to their needs in an empathetic way during difficult conversations.
- Report any safeguarding or safety concerns promptly to the designated Safeguarding Officer, ensuring appropriate follow‑up actions are taken and documented to maintain client safety and wellbeing.
About You
- Maths and English GCSE (or equivalent qualification)
- Previous experience of providing advice or within a similar customer service environment
- Proficient communication and problem‑solving skills
- Strong sense of empathy and compassion
- Accomplished at using a range of Microsoft packages including Word and Excel
- Awareness of confidentiality and safeguarding processes
Benefits
- You will be entitled to 25 days' paid holiday (plus statutory holidays)
- Subsidised bike purchase and Tech Scheme
- Life Assurance
- Health Cash plan
- Retail discounts
- Discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses. We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.
Energy Advisor Trainee – Flexible Hours, Training employer: Centre for Sustainable Energy
As a Trainee Energy Advisor in Bristol, you will join a supportive and dynamic team dedicated to making a positive impact on households. The company offers flexible working hours, comprehensive training, and a range of benefits including generous holiday entitlement and health cash plans, fostering a culture of growth and well-being. With a strong emphasis on empathy and client support, this role provides a meaningful opportunity to develop your skills while contributing to a vital service in the community.
Contact Details:
Centre for Sustainable Energy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Energy Advisor Trainee – Flexible Hours, Training
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the energy sector. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the Trainee Energy Advisor role. Keep it concise and engaging!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it makes it easier for us to spot your application!
We think you need these skills to ace Energy Advisor Trainee – Flexible Hours, Training
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Trainee Energy Advisor role. Highlight any relevant experience in customer service or advice-giving, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping people with energy-related issues and how your skills align with our mission at StudySmarter.
Showcase Your Empathy:Since this role involves listening to clients and responding to their needs, make sure to include examples of how you've demonstrated empathy in previous roles. We love seeing that compassionate side!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Centre for Sustainable Energy
✨Know Your Stuff
Make sure you understand the role of a Trainee Energy Advisor inside out. Familiarise yourself with energy-related issues and the support available to householders. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Practice Empathy
Since this role involves listening to clients during tough conversations, practice your empathetic communication skills. Role-play with a friend or family member to get comfortable responding to various scenarios. This will help you demonstrate your compassion during the interview.
✨Showcase Your Skills
Be ready to discuss your previous experience in customer service or advice roles. Prepare specific examples that highlight your problem-solving abilities and how you've successfully helped others in the past. This will give the interviewer a clear picture of what you can bring to the team.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company. This shows that you're engaged and serious about the position. You might ask about the training process or how success is measured for a Trainee Energy Advisor. It’s a great way to demonstrate your enthusiasm!
