At a Glance
- Tasks: Coordinate student support processes and manage complex casework to ensure student wellbeing.
- Company: Join the University of Wolverhampton's Student Life Directorate, committed to student success.
- Benefits: Enjoy competitive salaries, flexible working, and extensive health and wellbeing support.
- Other info: Be part of an inclusive team dedicated to innovation and continuous improvement.
- Why this job: Make a real difference in students' lives while developing your career in a supportive environment.
- Qualifications: Experience in student support or case management, with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
The University of Wolverhampton is seeking to appoint an experienced, compassionate and highly organised Support to Study Coordinator to play a central role in the operational delivery of the University’s Student Support and Safety framework. This is an exciting opportunity to join the Student Life Directorate at a significant point of institutional development, following the approval of the University’s new Student Support and Safety Policy Suite.
The role sits at the heart of the University’s commitment to student continuation, safeguarding, inclusion and wellbeing. Working closely with the Head of Support to Study and Director of Student Life, you will coordinate the operational management of complex student support concerns, ensuring that students are supported through timely, proportionate and legally compliant processes. You will coordinate weekly Cause for Concern Panels, triage referrals, support Stage 1 and Stage 2 interventions, and play a key role in the delivery of the University’s new Fit to Train framework for professional programme students.
We are looking for a skilled and emotionally intelligent professional who is confident working within complex and sensitive environments.
You Will Have Experience Of:
- Coordinating complex casework or student support processes;
- Working collaboratively across multi‑disciplinary teams;
- Supporting individuals presenting with wellbeing, behavioural or safeguarding concerns;
- Applying professional judgement within fast‑paced operational settings;
- Managing sensitive information appropriately and confidently.
You Will Also Demonstrate:
- Excellent communication and organisational skills;
- Strong understanding of equality, inclusion and safeguarding principles;
- The ability to remain calm and solution‑focused under pressure;
- Commitment to student‑centred and trauma‑informed practice.
Experience within Higher Education, safeguarding, wellbeing, disability support, student conduct or case management environments would be highly advantageous.
Key Responsibilities:
- Coordinate Cause for Concern, Support to Study and Fit to Train referrals;
- Prepare and coordinate weekly Cause for Concern Panels;
- Oversee operational consistency of Stage 1 interventions;
- Support coordination of Fit to Train Panels and reviews;
- Ensure safeguarding concerns are escalated appropriately;
- Maintain high‑quality documentation and case‑management records;
- Support implementation of the University’s new Report & Support system;
- Contribute to policy implementation, staff guidance and training activity;
- Work collaboratively with Faculties, placement teams and professional services colleagues to support safe student participation and continuation.
This role offers the opportunity to contribute directly to the development of an innovative and sector‑leading approach to student support and risk management. You will join a collaborative and values‑led Directorate committed to:
- Early intervention and student success;
- Inclusive and compassionate practice;
- Safeguarding and wellbeing;
- Continuous improvement and innovation.
The University of Wolverhampton is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.
Support to Study Coordinator in Wolverhampton employer: Centre for International Development and Training (CIDT)
The University of Wolverhampton is an exceptional employer, offering a supportive and inclusive work environment that prioritises student wellbeing and success. With a strong commitment to professional development, employees benefit from generous annual leave, flexible working arrangements, and access to comprehensive health and wellbeing resources. Joining the Student Life Directorate means being part of a collaborative team dedicated to innovative approaches in student support, making a meaningful impact in the lives of students.
Contact Details:
Centre for International Development and Training (CIDT) Recruitment Team
