At a Glance
- Tasks: Manage international agent relationships and support global student recruitment efforts.
- Company: Join the University of Wolverhampton's dynamic Global Opportunities Team.
- Benefits: Enjoy competitive salaries, flexible working, and extensive health and wellbeing support.
- Other info: Access to training, discounts, and a supportive workplace culture.
- Why this job: Make a real impact on students' journeys while developing your career in a vibrant environment.
- Qualifications: Strong customer service skills and ability to communicate across cultures.
The predicted salary is between 30000 - 40000 £ per year.
The University of Wolverhampton has an ambitious Internationalisation Strategy, focusing on international recruitment and partnership to increase the number of international students. Our Global Opportunities Team, part of Directorate of Student Recruitment, Marketing and Admissions, is seeking an experienced International Agent Liaison Officer to join our Global Opportunities Office and support the team in our work to manage our international agent network for international recruitment.
You will play a key role in the development of the University of Wolverhampton’s internationalisation strategy. You will be responsible for the delivery and continuous development of a customer focused, cost effective and efficient administrative support service, focusing on the University’s relationship with our overseas recruitment agent partners. Specifically responsible for maintaining and enhancing relationships with student recruitment agents across the world to ensure the University’s compliance with UKVI regulations. Through your activities, you will contribute to a positive student experience, supporting applicants throughout their journey, from enquiry to enrolment. You will provide a solid and highly professional service to the Global Opportunities Team and its partners.
About You
You will have excellent customer service skills, good communication and interpersonal skills especially dealing with customers from multiple cultures. You will be enthusiastic, friendly, proactive and professional. Also, capable of prioritising, taking an analytical and investigative approach to problem solving.
Where is this role based?
This post is based at our lively city campus in Wolverhampton city centre.
Equality, Diversity and Inclusion
The University of Wolverhampton is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to preventing unlawful discrimination and harassment, promoting equality of opportunity, and fostering an inclusive environment where colleagues are treated with dignity and respect.
Your Benefits
- Competitive salaries
- Standard Life Pension scheme with employer contribution of up to 12% to the University's defined contribution scheme.
- Long Service Recognition £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service.
- Free Will Writing Service complimentary will drafting for employees and their partners.
- IT & Mobile Discounts EE Perk (20% off for family & friends) & software discounts.
- Wellbeing and Mental Health Support 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service.
- Gym memberships discounts at our Walsall Campus and discounts at WV Active sites in Wolverhampton.
- Eyecare Support Free eVoucher for eye tests and glasses contribution.
- Flu Vouchers Free flu vaccinations for staff.
- Paycare Health Benefit Plan covers optical, dental, physiotherapy, and personal accident insurance.
- Chaplaincy & Prayer Rooms access to multi-faith chaplaincy services.
- Generous Annual Leave.
- Flexible & Agile Working arrangements.
- Free On-site Parking available across campuses.
- Cycle Benefits Scheme save up to 42% on a bike & accessories via salary sacrifice.
- Tusker Electric Vehicle Scheme electric cars via salary sacrifice.
- Employee Discounts savings on groceries, fashion, and entertainment.
- Travel Discounts up to 10% off holidays through Sodexo Circles.
- Training and Development access to training opportunities to support you with advancing in your career.
International Agent Liaison Officer in Wolverhampton employer: Centre for International Development and Training (CIDT)
The University of Wolverhampton is an exceptional employer, offering a vibrant work culture that prioritises equality, diversity, and inclusion. With a strong commitment to employee wellbeing, competitive salaries, and generous benefits, including flexible working arrangements and extensive professional development opportunities, the university fosters an environment where staff can thrive both personally and professionally. Located in the heart of Wolverhampton, employees enjoy access to a lively city atmosphere while contributing to meaningful internationalisation efforts that enhance the student experience.
Contact Details:
Centre for International Development and Training (CIDT) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land International Agent Liaison Officer in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of Wolverhampton on LinkedIn. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching the university's internationalisation strategy. Show us that you understand their goals and how you can contribute to enhancing relationships with overseas recruitment agents.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face in the role, especially dealing with diverse cultures. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at the University of Wolverhampton.
We think you need these skills to ace International Agent Liaison Officer in Wolverhampton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the university. A friendly tone can make a big difference.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your experience with international recruitment and customer service, as these are key for the International Agent Liaison Officer role. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it helps us keep track of all the amazing candidates like you who are interested in joining our team.
How to prepare for a job interview at Centre for International Development and Training (CIDT)
✨Know Your International Landscape
Familiarise yourself with the global education market and the specific regions the University of Wolverhampton targets. Understanding cultural nuances and recruitment trends will help you engage effectively with international agents during the interview.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your excellent customer service abilities, especially in multicultural settings. Be ready to discuss how you've successfully managed relationships with clients or partners in the past, as this role heavily relies on maintaining strong connections.
✨Demonstrate Problem-Solving Prowess
Think of scenarios where you've had to analyse a problem and come up with a solution, particularly in an administrative context. This will show your analytical skills and proactive approach, which are crucial for supporting the Global Opportunities Team.
✨Align with the University's Values
Research the University of Wolverhampton's commitment to equality, diversity, and inclusion. Be prepared to discuss how you can contribute to fostering an inclusive environment, as this aligns with their core values and will resonate well with the interviewers.
