Credit Controller in Wolverhampton

We are seeking a proactive and customer‑focused Credit Controller to join our Finance Department. This is an exciting opportunity for someone with experience in credit control or accounts receivable to contribute to the financial operations of a forward‑thinking and inclusive institution.

What You’ll Do

• Actively contact customers by telephone and email to secure payment of outstanding invoices and account balances.
• Maintain accurate records, diary notes, and follow‑up actions to ensure timely debt recovery.
• Develop productive working relationships with students, sponsors, funding bodies, and commercial customers.
• Support the reduction of outstanding debt through structured credit control activity.
• Provide guidance and support to Faculties and Departments on credit control matters.
• Assist with Student Loans Company (SLC) processes and account maintenance.
• Support colleagues during busy operational periods and staff absences.
• Contribute to maintaining the University’s reputation through professional and customer‑focused service.

What We’re Looking For

• Previous experience within a credit control, accounts receivable, or finance environment.
• Strong communication and negotiation skills.
• Excellent organisational skills with strong attention to detail.
• Ability to manage workloads effectively and work independently.
• A professional, proactive, and customer‑focused approach.
• Confidence using Microsoft Office packages and finance systems.
• Minimum of 5 GCSEs (or equivalent), including Maths and English.

Why Join Us?

• A competitive salary and benefits package.
• Generous holiday allowance.
• Access to excellent pension schemes.
• Flexible working options, including hybrid arrangements.
• A welcoming and inclusive working environment.
• Opportunities for personal and professional development.

Equal Opportunities and Policies

We are proud to be an equal opportunities employer and welcome applications from all backgrounds. We are committed to ensuring that lawful expression of ideas, beliefs and opinions—including those that may be controversial or unpopular—is not a disadvantage in recruitment, employment or progression. An offer of employment at the University of Wolverhampton will never be denied based on an individual’s lawful expression of their beliefs, ideas or opinions. We are committed to preventing unlawful discrimination and harassment, promoting equality of opportunity, and fostering an inclusive environment where colleagues are treated with dignity and respect. We strive to create a workplace in which colleagues have the confidence and freedom to be themselves, while working professionally and in accordance with equality legislation and University policies.

Application Process

Please submit your CV and a brief supporting statement outlining your suitability for the role.

Benefits

• Competitive salaries.
• Standard Life Pension scheme – employer contribution up to 12% to the University’s defined contribution scheme.
• Long Service Recognition – gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service.
• Free Will Writing Service – complimentary will drafting for employees and their partners.
• IT & Mobile discounts – EE Perk (20% off for family & friends) & software discounts.
• Wellbeing and mental health support – 24/7 EAP, free counselling, wellbeing resources and Occupational Health Service.
• Gym membership discounts at Walsall Campus and WV Active sites.
• Eyecare support – free eVoucher for eye tests and glasses contribution.
• Flu vouchers – free flu vaccinations for staff.
• Paycare Health Benefit Plan – covers optical, dental, physiotherapy, and personal accident insurance.
• Chaplaincy & Prayer Rooms – access to multi‑faith chaplaincy services.
• Generous annual leave.
• Flexible & agile working – flexible and hybrid arrangements.
• Free on‑site parking across campuses.
• Cycle benefits scheme – save up to 42% on bike & accessories via salary sacrifice.
• Tusker Electric Vehicle Scheme – electric cars via salary sacrifice.
• Employee discounts – savings on groceries, fashion, and entertainment.
• Travel discounts – 10% off holidays through Sodexo Circles.
• Training and development – staff network and inclusion events; library access; staff scholarship scheme; leadership and management development opportunities.

Flexible Working

We recognise the value of flexible working arrangements and are open to discussion wherever possible.