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- Tasks: Ensure safety and security for staff, students, and visitors on campus.
- Company: Join the Centre for International Development and Training, a welcoming university environment.
- Benefits: Full-time role with training opportunities and a supportive team culture.
- Why this job: Make a real difference in campus safety while developing your skills.
- Qualifications: Previous security experience and exceptional customer service skills required.
- Other info: Flexible working hours with a focus on teamwork and community.
The predicted salary is between 24000 - 36000 £ per year.
As a Day Security Officer, you will be part of the team responsible for the delivery of a customer-focused security service. You will prioritize the safety of staff, students, residents and visitors, and the security of the University buildings and assets, enhancing the customer experience. You will also provide a comprehensive security service for all campus users and property of the University. Your daily contact with our customer base will help ensure a welcoming, safe and secure campus by being proactive, approachable, supportive, vigilant and visible.
You will report to the Day Team Leader and will be an enthusiastic, skilled, highly motivated individual with considerable front-line experience of working within a customer-facing organisation. You will have experience of working in remote teams that deliver effective solutions and provide high levels of customer service as well as being comfortable working alone.
One of the most important roles this post incorporates is that of a first responder to safety and welfare related incidents, and as such we are looking for an individual who is calm under pressure, caring and compassionate.
You will work across all university campus locations on a Rota system: 3 days, 3 afternoons, 3 off, covering 365 days a year.
Campus Locations
- City Campus Wulfruna Street Wolverhampton WV1 1LY
- Telford Campus Shifnal Road Priorslee Telford Shropshire TF2 9NN
- Walsall Campus Gorway Road Walsall West Midlands WS1 3EZ
- Springfield campus Cambridge Street Wolverhampton WV10 OJR
- University of Wolverhampton Science Park Glaisher Drive Wolverhampton WV10 9RU
Your responsibilities will include health and safety tasks, fire safety checks and responsibilities involving the fire alarm control room, and possible first aid responsibilities. If this is the case, you will be the first responder on site and be responsible for delivering first aid (in house training will be provided) and/or required to call the relevant medical service, doctor, 111 or 999 ambulance service.
Day Security Officer Requirements
- You will have previous security or other relevant experience.
- You will have exceptional customer service skills, the ability to be diplomatic in conflict and empathize with individuals from a variety of backgrounds.
- You will have the ability to work in sometimes challenging situations, remaining calm and acting effectively.
- You will be a positive and committed team player, with the ability to work independently and on your own initiative.
- You must be comfortable with technology and computer literate as we are a digital university.
- As a team we go beyond the traditional security boundaries, and as an individual you must be highly skilled and flexible to deal with this challenging and varied role.
- The ability to embrace change is a must.
As a university we consider the right attitudes and behaviours to be just as important as experience and skill. Our department philosophy is to keep our customers at the heart of everything we do and we expect our staff to uphold our values of being “diligent, kind and excellent” at all times, linking in to the University’s overall vision, strategy and values.
Additional Information
Pension
Our defined benefit pension schemes are a real asset to your peace of mind. Depending on the job you\’re appointed to, you will be automatically enrolled into the most appropriate pension option for you.
Annual leave
You will have 30 days allotted annual leave, plus 8 bank holidays, and a minimum of 4 extra paid concessionary days are also provided each year, for extended University closure around some Ult public holidays.
Family-friendly
Maternity, paternity, and adoption leave, and pay are all important considerations when you are a University of Wolverhampton employee. We operate a number of family-friendly policies to support colleagues in maintaining a healthy work-life balance.
Training and development opportunities
We understand the need to keep developing our staff, not only to meet the needs of their current roles but also to support career development. We offer a wide range of organisational development opportunities to support staff throughout their time at the university.
Staff Benefits
We have partnered with an external organisation to offer staff a great range of discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day-to-day spending. In addition, we offer tax-free savings on bicycles and accessories through our ‘cycle to work’ scheme.
Employee Assistance Programme
We have partnered with an external organisation to offer staff a great range of discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day-to day spending. In addition, we offer tax-free savings on bicycles and accessories through our cycle to work scheme.
The University of Opportunity for Students and Staff
As part of our commitment to ensure the diversity of our staff body reflects those of the student and local communities we serve, we particularly welcome applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled (including people who may not define themselves as disabled, but nevertheless encounter challenges).
PLEASE NOTE: Applications are scored against the criteria set out in the job description and person specifications attached to this advert. Applications are not assessed against the job advert so please ensure your applications are crafted against the Job Description and Person Specification contained within it.
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Security Officer - Days employer: Centre for International Development and Training (CIDT)
Contact Detail:
Centre for International Development and Training (CIDT) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer - Days
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on CIDT and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about enhancing the customer experience, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during your interview.
✨Tip Number 3
Stay calm under pressure! As a Security Officer, you'll need to demonstrate your ability to handle challenging situations. Think of times when you've remained composed in stressful scenarios and be prepared to discuss them.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets the attention it deserves and shows your commitment to joining our team.
We think you need these skills to ace Security Officer - Days
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with the role of a Security Officer, especially your customer service abilities and any security experience.
Showcase Your Soft Skills: Since this role is all about being approachable and supportive, don’t forget to mention your soft skills! Talk about how you handle challenging situations calmly and how you empathise with people from diverse backgrounds.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance. We love a well-structured application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Centre for International Development and Training (CIDT)
✨Know Your Role
Make sure you thoroughly understand the responsibilities of a Day Security Officer. Familiarise yourself with the key aspects of the job, such as customer service, safety protocols, and first aid responsibilities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, prepare examples from your past experiences where you've demonstrated exceptional customer service. Think about situations where you had to remain calm under pressure or resolve conflicts diplomatically, as these are crucial skills for the position.
✨Emphasise Teamwork and Independence
Be ready to discuss your experience working both as part of a team and independently. The interviewers will want to know how you can contribute to a collaborative environment while also being capable of handling tasks on your own. Share specific examples that highlight your flexibility and adaptability.
✨Align with Their Values
The university values diligence, kindness, and excellence. During the interview, make sure to express how your personal values align with theirs. Share stories that reflect these qualities, and demonstrate your commitment to creating a safe and welcoming environment for everyone on campus.