At a Glance
- Tasks: Ensure safety and security for staff, students, and visitors on campus.
- Company: Join the Centre for International Development and Training, a welcoming university environment.
- Benefits: Full-time role with training opportunities and a supportive team culture.
- Other info: Flexible working hours with a focus on teamwork and community.
- Why this job: Make a real difference in campus safety while developing your skills.
- Qualifications: Previous security experience and exceptional customer service skills required.
The predicted salary is between 24000 - 36000 £ per year.
Job Role
As a Day Security Officer, you will be part of the team responsible for the delivery of a customer‑focused security service. You will prioritize the safety of staff, students, residents and visitors, and the security of the University buildings and assets, enhancing the customer experience. You will also provide a comprehensive security service for all campus users and property of the University. Your daily contact with our customer base will help ensure a welcoming, safe and secure campus by being proactive, approachable, supportive, vigilant and visible.
You will report to the Day Team Leader and will be an enthusiastic, skilled, enthusiastic individual with considerable front‑line experience of working within a customer‑facing organisation. You will have experience of working in remote teams that deliver effective solutions and provide high levels of customer service as well as being comfortable working alone.
One of the most important roles this post incorporates is that of a first responder to safety and welfare related incidents, and as such we are looking for an individual who is calm under pressure, caring and compassionate.
You will work across all university campus locations on a rota system: 3 days, 3 afternoons, 3 off, covering 365 days a year.
Campus Locations
- City Campus – Wulfruna Street, Wolverhampton WV1 1LY
- Telford Campus – Shifnal Road, Priorslee, Telford, Shropshire, TF2 9NN
- Walsall Campus – Gorway Road, Walsall, West Midlands WS1 3EZ
- Springfield campus – Cambridge Street, Wolverhampton WV10 OJR
- University of Wolverhampton Science Park – Glaisher Drive, Wolverhampton WV10 9RU
Responsibilities
Your responsibilities will include health and safety tasks, fire safety checks and responsibilities involving the fire alarm control room, and possible first aid responsibilities. If this is the case, you will be the first responder on site and be responsible for delivering first aid (in‑house training will be provided) and/or required to call the relevant medical service, doctor, 111 or 999 ambulance service.
Day Security Officer Requirements
- You will have previous security or other relevant experience.
- You will have exceptional customer service skills, the ability to be diplomatic in conflict and empathise with individuals from a variety of backgrounds.
- You will have the ability to work in sometimes challenging situations, remaining calm and acting effectively.
- You will be a positive and committed team player, with the ability to work independently and on your own initiative.
- You must be comfortable with technology and computer literate as we are a digital university.
- As a team we go beyond the traditional security boundaries, and as an individual you must be highly skilled and flexible to deal with this challenging and varied role.
- The ability to embrace change is a must.
Additional Information
PensionOur defined benefit pension schemes are a real asset to your peace of mind. Depending on the job you're appointed to, you will be automatically enrolled into the most appropriate pension option for you.
Annual leaveYou will have 30 days allotted annual leave, plus 8 bank holidays, and a minimum of 4 extra paid concessionary days are also provided each year, for extended University closure around some public holidays.
Family‑friendlyMaternity, paternity, and adoption leave, and pay are all important considerations when you are a University of Wolverhampton employee. We operate a number of family‑friendly policies to support colleagues in maintaining a healthy work‑life balance.
Training and development opportunitiesWe understand the need to keep developing our staff, not only to meet the needs of their current roles but also to support career development. We offer a wide range of organisational development opportunities to support staff throughout their time at the university.
Staff Benefits
Competitive salariesStandard Life Pension scheme – with employer contribution of up to 12% to the University’s defined contribution scheme.
Long Service Recognition£200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service.
Free Will Writing ServiceComplimentary will drafting for employees and their partners.
IT & Mobile DiscountsEE Perk (20% off for family & friends) & software discounts.
Supporting Your Health & WellbeingWellbeing and Mental Health Support – 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service.
Gym memberships discountsat our Walsall Campus and discounts at WV Active sites in Wolverhampton.
Eye care SupportFree eVoucher for eye tests and glasses contribution.
Flu VouchersFree flu vaccinations for staff.
Paycare Health Benefit PlanCovers optical, dental, physiotherapy, and personal accident insurance.
Chaplaincy & Prayer RoomsAccess to multi‑faith chaplaincy services.
University of Wolverhampton Recruitment Statement
The University of Wolverhampton recognises and protects the rights to freedom of speech and academic freedom, within the law.
We are committed to ensuring that lawful expression of ideas, beliefs and opinions — including those that may be controversial or unpopular — does not result in disadvantage in recruitment, employment or progression.
An offer of employment at the University of Wolverhampton will never be denied based on an individual’s lawful expression of their beliefs, ideas or opinions.
Equality, Diversity and Inclusion
- preventing unlawful discrimination and harassment.
- promoting equality of opportunity.
- fostering an inclusive environment where colleagues are treated with dignity and respect.
We strive to create a workplace in which colleagues have the confidence and freedom to be themselves, while working professionally and in accordance with equality legislation and University policies.
We Are Committed To
- preventing unlawful discrimination and harassment.
- promoting equality of opportunity.
- fostering an inclusive environment where colleagues are treated with dignity and respect.
Guidance on AI‑Assisted Applications
We recognise that applicants may use AI tools to support the preparation of their applications. However, submissions must reflect your own experience, achievements and motivations. We want to understand what you personally bring to the role. Please ensure your application accurately represents your own voice and capabilities.
Flexible Working
We recognise the value of flexible working arrangements and are open to discussion wherever possible.
Training and Development
Staff Network and InclusionAccess to support networks and events with our LGBTQ+, Global Majority, Disability, and Women’s networks.
Library AccessStaff have access to books and resources at our onsite libraries.
Staff Scholarship SchemeFunding for part‑time higher education, up to PhD level.
Leadership and Management DevelopmentAccess to training opportunities to support you with advancing in your career.
Security Officer (Days) in Wolverhampton employer: Centre for International Development and Training (CIDT)
The Centre for International Development and Training (CIDT) is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and student success. With competitive salaries, flexible working arrangements, and comprehensive health and wellbeing support, CIDT fosters an environment where lecturers can thrive and grow professionally while making a meaningful impact in the field of Economics and Business.
Contact Details:
Centre for International Development and Training (CIDT) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer (Days) in Wolverhampton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on CIDT and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about enhancing the customer experience, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during your interview.
✨Tip Number 3
Stay calm under pressure! As a Security Officer, you'll need to demonstrate your ability to handle challenging situations. Think of times when you've remained composed in stressful scenarios and be prepared to discuss them.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets the attention it deserves and shows your commitment to joining our team.
We think you need these skills to ace Security Officer (Days) in Wolverhampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with the role of a Security Officer, especially your customer service abilities and any security experience.
Showcase Your Soft Skills:Since this role is all about being approachable and supportive, don’t forget to mention your soft skills! Talk about how you handle challenging situations calmly and how you empathise with people from diverse backgrounds.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance. We love a well-structured application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Centre for International Development and Training (CIDT)
✨Know Your Role
Make sure you thoroughly understand the responsibilities of a Day Security Officer. Familiarise yourself with the key aspects of the job, such as customer service, safety protocols, and first aid responsibilities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, prepare examples from your past experiences where you've demonstrated exceptional customer service. Think about situations where you had to remain calm under pressure or resolve conflicts diplomatically, as these are crucial skills for the position.
✨Emphasise Teamwork and Independence
Be ready to discuss your experience working both as part of a team and independently. The interviewers will want to know how you can contribute to a collaborative environment while also being capable of handling tasks on your own. Share specific examples that highlight your flexibility and adaptability.
✨Align with Their Values
The university values diligence, kindness, and excellence. During the interview, make sure to express how your personal values align with theirs. Share stories that reflect these qualities, and demonstrate your commitment to creating a safe and welcoming environment for everyone on campus.
