Credit Controller and TNE Partnerships Officer

What You’ll Be Doing

• Managing credit control activity, reducing overall indebtedness through structured processes.
• Preparing and managing outgoing calls to students, companies, and partners to ensure timely payment.
• Building strong working relationships with students, sponsors, and partner organisations to maintain and improve cash flow.
• Maintaining accurate diary notes and following up on promised payments.
• Reviewing and advising on financial arrangements in new partnership agreements.
• Raising and allocating tuition fees and invoices with meticulous attention to detail, ensuring accuracy and compliance with programme agreements.
• Managing reconciliation processes and financial data for TNE and local partners.
• Liaising with funding bodies and educational partners to ensure accuracy and compliance.
• Supporting colleagues with financial data entry during periods of absence or peak activity.

What We’re Looking For

• Minimum of 5 GCSEs (or equivalent), including Maths and English.
• Previous credit control experience is essential, with the ability to negotiate positive outcomes.
• Strong communication and interpersonal skills, with confidence when dealing with internal teams and external partners.
• Excellent telephone and negotiation skills, with the ability to control and close calls effectively.
• Experience of sales ledger work, including reconciliations and accurate data entry.
• Highly motivated with professionalism, integrity, and strong attention to detail.
• Competent in Microsoft Office applications, particularly Excel and Word.
• (Desirable) CICM qualification or studying towards it.

We welcome applicants from all backgrounds and are committed to equal opportunities. If you require any adjustments during the application process, please let us know.

University of Wolverhampton Recruitment Statement

Freedom of Speech and Academic Freedom

The University of Wolverhampton recognises and protects the rights to freedom of speech and academic freedom, within the law.

We are committed to ensuring that lawful expression of ideas, beliefs and opinions — including those that may be controversial or unpopular — does not result in disadvantage in recruitment, employment or progression.

An offer of employment at the University of Wolverhampton will never be denied based on an individual’s lawful expression of their beliefs, ideas or opinions.

Equality, Diversity and Inclusion

The University of Wolverhampton is an equal opportunities employer and welcomes applications from all sections of the community.

We Are Committed To

• preventing unlawful discrimination and harassment.
• promoting equality of opportunity.
• fostering an inclusive environment where colleagues are treated with dignity and respect.

We strive to create a workplace in which colleagues have the confidence and freedom to be themselves, while working professionally and in accordance with equality legislation and University policies.

Guidance on AI‑Assisted Applications

We recognise that applicants may use AI tools to support the preparation of their applications. However, submissions must reflect your own experience, achievements and motivations.

We want to understand what you personally bring to the role. Please ensure your application accurately represents your own voice and capabilities.

Flexible Working

We recognise the value of flexible working arrangements and are open to discussion wherever possible.

Your Benefits

• Competitive salaries
• Standard Life Pension scheme – with employer contribution of up to 12% to the University\’s defined contribution scheme.
• Long Service Recognition – £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service.
• Free Will Writing Service – Complimentary will drafting for employees and their partners.
• IT & Mobile Discounts – EE Perk (20% off for family & friends) & software discounts.
• Supporting Your Health & Wellbeing
  • Wellbeing and Mental Health Support – 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service.
  • Gym memberships discounts – at our Walsall Campus and discounts at WV Active sites in Wolverhampton.
  • Eyecare Support – Free eVoucher for eye tests and glasses contribution.
  • Flu Vouchers – Free flu vaccinations for staff.
  • Paycare Health Benefit Plan – Covers optical, dental, physiotherapy, and personal accident insurance.
  • Chaplaincy & Prayer Rooms – Access to multi‑faith chaplaincy services.
• Valuing You
  • Generous Annual Leave (see table below)
  • Flexible & Agile Working – Flexible and Hybrid working arrangements.
  • Free On‑site Parking – available across campuses.
  • Cycle Benefits Scheme – Save up to 42% on a bike & accessories via salary sacrifice.
  • Tusker Electric Vehicle Scheme – Electric cars via salary sacrifice.
  • Employee Discounts – Savings on groceries, fashion, and entertainment.
  • Travel Discounts – Up to 10% off holidays through Sodexo Circles.
• Training and Development
  • Staff Network and Inclusion – Access to support networks and events with our LGBTQ+, Global Majority, Disability, and Women\’s networks.
  • Library Access – Staff have access to books and resources at our onsite libraries.
  • Staff Scholarship Scheme – Funding for part‑time higher education, up to PhD level.
  • Leadership and Management Development – Access to training opportunities to support you with advancing in your career.