Implementation Lead

We are seeking two knowledgeable, skilled and creative Implementation Leads to design and deliver activities to help people working in and around homelessness to collaborate and take a more strategic approach to using evidence and data to enhance their impact of their work.

Supporting our mission to end homelessness, you will lead and support projects across the organisation by providing specialist implementation support to local and regional authorities and national governments to ensure high quality delivery and impact.

We are looking for a couple of profiles:

• A candidate with the required skills, and ideally, a strong understanding of Welsh policy, data and legislative landscape – permanent contract
• A candidate with the required skills, and ideally, a strong understanding of service-design – fixed term contract to June 2026.

In your application, please let us know whether you would like to be considered for one or both roles.Please note the differing contract types specified.

You will apply a strong working knowledge of practice, policy and public affairs in the UK, to deepen and enhance our impact. You will assist in feeding practice insights into our research agenda, and in our work to map promising and effective practice.

IN A NUTSHELL

You will work to support a systematic turn to preventing homelessness across the UK through policy and practice. You will advocate for and support partners to implement and enhance the use of evidence and data, and maximise collective impact. This work will involve working with local authorities, regional and central government, and third sector organisations.

WHY IS THIS ROLE IMPORTANT FOR THE CENTRE’S WORK?

You will be supporting our core implementation initiative, ourWhat Works Community, to build capacity within local areas across the UK to generate and use evidence and data to achieve breakthrough and sustainable results to address homelessness.

We are building an agile team to work closely with our partners, understand their context, needs and ambitions, and work with our multi-disciplinary team, delivery associates and programme partners to design and deliver solutions that make a real difference to those affected by homelessness, as well as people working towards a future without it.

WHAT WILL YOU BE DOING?

You will be part of the Implementation Team within the Centre, reporting to the Head of Implementation. By working collaboratively with multi-disciplinary colleagues and with a focus on practical solutions, you will design and deliver client-facing implementation activities.

You will ensure that the Centre is able to:

• Proactively identify, create and grow strong relationships with potential partner organisations, working in a client-focused manner to identify opportunities, develop goals, and draft and deliver implementation plans and projects.
• Design and deliver activities which translate evidence of what works into practical advice for practitioners, policy-makers and other relevant stakeholders.
• Cultivate a rich knowledge and understanding of practice in communities and organisations working to end homelessness, working to identify and map promising practice and opportunities for knowledge sharing.
• Synthesise knowledge, skills and expertise from relevant fields (e.g. homelessness/housing, local government, public services transformation, service design) to generate insights and provide credible and impactful analysis and advice.
• Draw on a broad toolkit of approaches (project management; user design; behavioural insights; public service transformation; interpersonal coaching) both from your own skills and our multidisciplinary team and expert partners and associates.
• In addition to this, you will act as a leader within the Implementation Team on work relating to policy analysis and public affairs. This will include:
• Working closely with our Public Affairs Lead and Evidence and Data colleagues to develop evidence based policy positions and recommendations, feeding perspectives, insight and challenge from your knowledge of implementation and current practice of homelessness.
• Work closely with Evidence colleagues to help design and deliver analytical projects (e.g. value for investment) requiring close interaction between evidence-generation activities and sector stakeholders. You will help bring real-world perspectives to projects, identify and build relationships with stakeholders (e.g. partner local authorities), and help scope, design and deliver analysis and interpretation of findings, drawing on your knowledge of homelessness practice and policy.
• Bringing specialism in UK housing policy and practice environment and to lead in driving forward the Centre’s profile and nurture key relationships with local areas.

EXAMPLES OF OUR WORK

Our Implementation Leads are currently:

• Developing ‘collective impact initiatives’ in key regions across the UK that bring together stakeholders to collaborate on key strategic priorities that require improved system coordination and capacity building, better use of data, and robust outcomes monitoring.
• Mapping practice and developing service models in homeless crisis pathways (such as Housing Options, Hostels, and Outreach) to test optimum models and maximise value for investment.
• Advising on the development of outcomes frameworks and homelessness action plans for representative bodies of Local Authorities and Registered Social Landlords to embed evidence-based practise and robust implementation methodology.

RELEVANT EXPERIENCE AND BEHAVIOURS

• Outstanding communication, problem-solving, and analytical skills, including strong capacity to manage and coordinate simultaneous customer relationships and projects, and drive projects forwards to achieve tangible results;
• Experience in client management and/or business transformation work such as consultancy, business development, strategy development
• Experience working with local government and/or previous involvement the homelessness sector or related field, ideally with deep knowledge and relationships in the Welsh homelessness sector, or elsewhere in the UK
• Understanding of homelessness policy and practice across the UK.
• Enthusiasm for developing and expanding an innovative program within a young and ambitious nonprofit organisation;
• Collaborative and flexible work style;
• High proficiency in project management software, remote engagement tools, Microsoft Office, and Google Suite.

Nice to have

• Track record in helping organisations use evidence and data to improve the effectiveness and cost effectiveness of their services or interventions;
• Experience in implementation science, service design, impact evaluation methodologies, data analysis, and/or behavioural insights.

You will be able to demonstrate the following:

• The capacity to build and nurture good relationships with diverse stakeholders and deliver tangible results.
• Ability to synthesise complex information, generate and present recommendations, and support their implementation.
• Ability to communicate confidently with a variety of audiences and in a range of media.
• Willingness to try new things in a considered and structured way and learning from experiences to improve processes.
• Interest in learning from other disciplines and curiosity to learn from a spectrum of perspectives.
• A commitment to both the aims and values of the Centre.

WORKING HERE

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest-free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 30 days’ annual leave which increases with service to 33 days
• Enhanced maternity, paternity, shared parental, and adoption pay
• Employee assistance programme
• Flexible working

TERMS OF APPOINTMENT

• Permanent or fixed term to June 2026, full time
• Salary: £35,000 to £45,000 depending on experience and location.
• Location: Flexible, remote or hybrid for London-based staff.
• Staff outside London work remotely from home, and we offer a hybrid working environment for staff based within commuting distance of our central London offices, usually with at least two office-based days in an average week.
• This role will require some travel with overnight stays.

CLOSING

5:00pm, 30th Jun 2025 BST

INTERVIEW DATE

w/c 7th July (in person – London)

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