At a Glance
- Tasks: Manage quality assurance and support effective dispute resolution processes.
- Company: CEDR, a leading non-profit in mediation and alternative dispute resolution.
- Benefits: Gain valuable experience in a meaningful role with a focus on professional growth.
- Other info: Join a dynamic team dedicated to sustainable change and personal development.
- Why this job: Make a real difference by promoting effective dialogue and resolving conflicts.
- Qualifications: Strong analytical skills and a passion for quality assurance in dispute resolution.
The predicted salary is between 30000 - 40000 € per year.
About CEDR
The Centre for Effective Dispute Resolution (CEDR) specialises in mediation and alternative dispute resolution (ADR). We are an independent non-profit organisation and a registered charity. Our aim is to provide society with skills and solutions for effective dialogue, and to bring about sustainable change. To achieve this, we operate in four main ways:
- Promoting mediation through events, schemes and services.
- Providing dispute resolution for individuals, businesses, and other organisations.
- Training mediators – to date, we’ve trained over 5,000 mediators worldwide.
- Offering consultancy to organisations to help prevent and resolve conflict.
About the Role
The successful candidate will undertake a wide variety of tasks crucial to the effective running of the business-to-consumer schemes operated by CEDR’s Complaint Redress Unit. The schemes employ a range of ADR methodologies including adjudication, arbitration, conciliation and complaints review, which the successful candidate will be able to confidently navigate.
A core duty of the role will be to implement and promote CEDR’s Quality Assurance Framework, which is a set of quality standards based upon the six caseworker competencies established by the Ombudsman Association. The successful candidate will incorporate the Framework’s standards into all aspects of their work. They will be expected to demonstrate an ability to develop a detailed knowledge of CEDR’s consumer ADR schemes; consistently apply the relevant rules, law and guidance in a rational and pragmatic manner; take independent decisions that are accurate and fair; respect CEDR’s jurisdiction as well as the individual discretion of ADR officials; and complete a high volume of tasks whilst meeting strict deadlines. They will also be expected to anticipate any procedural, legal and commercial risks when undertaking their work and be able to adapt to these, keeping in mind the ‘bigger picture’.
Key responsibilities will include:
- Assessing challenges to the eligibility of cases with reference to the relevant scheme rules.
- Responding to enquiries and requests for guidance from all those involved in the case process.
- Critically evaluating the accuracy and quality of written decisions submitted by CEDR’s panel of ADR officials, with particular reference to the Quality Assurance Framework.
- Conducting random quality sampling of CEDR’s panel of ADR officials in order to monitor performance and identify further training needs as required by the Quality Assurance Manager.
Practice & Quality Officer employer: Centre for Effective Dispute Resolution (CEDR)
CEDR is an exceptional employer that fosters a collaborative and supportive work culture, dedicated to promoting effective dialogue and sustainable change in society. Employees benefit from comprehensive training opportunities, a commitment to professional development, and the chance to make a meaningful impact in the field of alternative dispute resolution. Located in a vibrant environment, CEDR offers a unique opportunity to be part of a mission-driven organisation that values quality and integrity in its operations.
Contact Detail:
Centre for Effective Dispute Resolution (CEDR) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Practice & Quality Officer
✨Tip Number 1
Network like a pro! Reach out to professionals in the mediation and ADR field through LinkedIn or industry events. We can’t stress enough how valuable personal connections can be in landing that Practice & Quality Officer role.
✨Tip Number 2
Prepare for interviews by brushing up on CEDR’s Quality Assurance Framework. Familiarise yourself with their methodologies and be ready to discuss how you can contribute to their mission. We want you to shine!
✨Tip Number 3
Showcase your skills! During interviews, highlight your experience with quality assurance and dispute resolution. We believe that demonstrating your knowledge of the relevant rules and law will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see what you bring to the table, so make sure you take that step!
We think you need these skills to ace Practice & Quality Officer
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you understand the Practice & Quality Officer role and what CEDR is all about. Dive into the job description and highlight key responsibilities and skills that resonate with your experience. This will help us see how you fit right in!
Tailor Your Application:Don’t just send a generic application! We want to see how your unique skills and experiences align with our mission at CEDR. Use specific examples from your past work that demonstrate your ability to handle the tasks mentioned in the job description.
Showcase Your Attention to Detail:As a Practice & Quality Officer, attention to detail is crucial. Make sure your application is free from typos and errors. A well-structured application reflects your ability to maintain high standards, which is exactly what we’re looking for!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining our team at CEDR!
How to prepare for a job interview at Centre for Effective Dispute Resolution (CEDR)
✨Know Your ADR Inside Out
Make sure you brush up on your knowledge of alternative dispute resolution methodologies like adjudication, arbitration, and conciliation. Familiarise yourself with CEDR’s specific schemes and how they operate, as this will show your genuine interest and preparedness for the role.
✨Demonstrate Quality Assurance Understanding
Since a core part of the role involves implementing the Quality Assurance Framework, be ready to discuss quality standards and caseworker competencies. Think of examples from your past experiences where you’ve ensured quality in your work or evaluated processes.
✨Showcase Decision-Making Skills
Prepare to talk about situations where you had to make independent decisions under pressure. Highlight your ability to assess risks and apply relevant rules and guidance rationally. This will demonstrate your capability to handle the responsibilities of the role effectively.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills and ability to navigate complex cases. Practice articulating your thought process clearly and logically, as this will help you convey your analytical skills during the interview.
