At a Glance
- Tasks: Coordinate client services and manage assessments to exceed expectations.
- Company: Join a leading UKAS-accredited body with a focus on quality standards.
- Benefits: Gain valuable experience in a supportive environment with growth opportunities.
- Other info: Diverse workplace committed to inclusivity and professional development.
- Why this job: Make a real impact by helping clients achieve certification and build trust.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 35000 - 40000 £ per year.
The Growth Company’s (GC) Centre for Assessment (Cf A) team is looking for a Client Service Coordinator to join our dedicated service, supporting the delivery of ISO UKAS certification services.
In this role, you will support, arrange, and manage the delivery of multiple assessments for Cf A clients, ensuring that all services meet the required standards, business budgets, and service level agreements.
Centre for Assessment (CFA), is a leading UKAS-accredited body delivering certification across a range of quality standards.
Our network of experienced auditors and assessors is strategically positioned to provide certification services to organisations of all sizes across the UK and Europe.
We work closely with our clients to deliver thorough, reliable audits, helping them demonstrate compliance, drive continuous improvement, and build trust with both customers and stakeholders.
Key Responsibilities
- Work with clients and auditors / assessors to ensure that all client services are established/planned and delivered.
- Co-ordinate project’s so that they take place on time, following the requirements of specific certifications / standards to exceed client expectations.
- Provide effective management of client projects in line with contractual, process and accreditation requirements, contributing to the achievement of revenue, sales and client retention targets.
- Follow agreed financial processes to ensure that accurate sales invoices are sent to clients and supplier invoices are sent to Finance with the aim of both being paid in accordance with Cf A's terms.
- Provide a high level of customer care to all clients maintaining a professional service.
- Liaise with Auditors / Assessors providing support and guidance when required ensuring all processes and requirements have been followed.
About You
- Ability to use processes and procedures as a basis for making administrative/procedural decisions and judgements.
- Understanding of current issues facing businesses, organisations and sectors.
- A self-starter with the ability to manage several concurrent tasks and work to agreed timescales.
- Maintains self-control, displaying positive and enthusiastic behaviour.
- Strong organisational skills, with the capacity to manage a high-volume workload, prioritise effectively, and work well under pressure.
- Resilience and flexibility to thrive in a fast-paced environment, managing competing priorities and deadlines while maintaining high standards of service.
Skills Required
- Previous experience of working in a customer service orientated role.
- Experience of building relationships with customers.
- Ability to communicate to all levels of persons both internally and externally in a business environment in a professional manner.
- Time management and organisational skills with the ability to prioritise work effectively.
- Ability to act on own initiative to ensure logical and expedient response to resolve issues.
- Strong interpersonal skills with the ability to work effectively as part of a team.
We are currently unable to provide sponsorship for work permits or visas. Therefore, we can only consider candidates who already have the legal right to work in the UK.
Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List.
We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.
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Client Service Coordinator in Manchester employer: Centre for Assessment
The Growth Company is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. As a Marketing and Communications Executive, you will have the opportunity to contribute to innovative campaigns while benefiting from professional development and growth opportunities within a supportive team environment. Located in a dynamic sector, GC prioritises employee well-being and diversity, ensuring a rewarding and inclusive workplace for all.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Coordinator in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Centre for Assessment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Centre for Assessment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Service Coordinator in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Centre for Assessment:Your cover letter is your chance to shine! Tell us why you want to work at Centre for Assessment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Centre for Assessment!
How to prepare for a job interview at Centre for Assessment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
