At a Glance
- Tasks: Lead global ecommerce strategy and optimise customer journeys for a seamless experience.
- Company: Join DFYNE, a dynamic brand focused on innovation and growth.
- Benefits: Competitive salary, ownership of projects, and a fast-paced work environment.
- Other info: Opportunity to work with a passionate team and drive global growth.
- Why this job: Make a real impact in scaling ecommerce and enhancing customer experiences.
- Qualifications: Experience in high-growth ecommerce and strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
Work Location: Onsite
About You
Are you an ecommerce leader who blends commercial sharpness, brand intuition, and customer obsession? Do you think in journeys, not transactions? Are you the kind of person who can zoom out to strategy and zoom in to solve a conversion issue in the same breath? Are you energised by scale, experimentation, and building a world class digital experience? If you thrive in a fast moving, high performance environment where ownership is real, ideas are welcomed, and excellence is the baseline, then DFYNE may be the perfect place for you.
About the role - DFYNE Your Career
The Head of Ecommerce owns DFYNE’s global digital storefront and end to end online customer experience. You will lead the strategy, performance, optimisation, and innovation of all ecommerce channels, ensuring DFYNE delivers a seamless, high converting, brand led experience across every touchpoint. This role is central to DFYNE’s next stage of growth, scaling internationally, elevating customer experience, and building a digital ecosystem that matches the ambition of the brand.
Key Responsibilities
- Own the global ecommerce strategy, by setting the vision, roadmap, and commercial direction for all digital channels.
- Lead the revenue performance, driving forecasting, trading, and growth across all markets.
- Optimise the end to end customer journey, ensuring a seamless, high converting, premium DFYNE experience.
- Run the conversion optimisation rate and experimentation, testing, learning and iterate to improving conversion and customer outcomes.
- Oversee digital merchandising, including product launches, navigation, collections and storytelling.
- Partner with supply chain, ensuring stock accuracy, forecasting alignment, and smooth product flows.
- Own the platform performance, sustainability, speed, integrations, and continuous improvement.
- Leverage data and insights, using analytics to inform decisions, identifying opportunities, and driving accountability.
Experience Needed
- Experience in ecommerce within high growth direct to consumer, retail or consumer brands.
- Proven track record of scaling revenue in multimarket environments.
- Strong platform experience (Shopify Plus or equivalent).
- Global ecommerce exposure, including logistics, payments, tax, and localisation.
Skills
- Strategic thinking
- Operational excellence
- Leadership
Head of Ecommerce - Global Growth & Conversion employer: Centre d'Estudis Demogràfics
At DFYNE, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and personal growth. As the Head of Ecommerce, you'll be at the forefront of our global expansion, with access to unparalleled resources and support for your professional development. Our commitment to excellence and a collaborative environment ensures that your ideas are not just heard but celebrated, making DFYNE an exceptional place to build a meaningful career.
Contact Details:
Centre d'Estudis Demogràfics Recruitment Team
