At a Glance
- Tasks: Lead DFYNE's global ecommerce strategy and optimise the online customer experience.
- Company: Join a fast-paced, innovative brand focused on growth and excellence.
- Benefits: Be part of a supportive work family with opportunities for personal and professional growth.
- Other info: Work alongside passionate individuals and contribute to exciting growth.
- Why this job: Make a real impact in a high-challenge, high-reward environment.
- Qualifications: Experience in ecommerce and a proven track record in scaling revenue.
The predicted salary is between 70000 - 90000 £ per year.
Work Location: Onsite
About You
Are you an ecommerce leader who blends commercial sharpness, brand intuition, and customer obsession? Do you think in journeys, not transactions? Are you the kind of person who can zoom out to strategy and zoom in to solve a conversion issue in the same breath? Are you energised by scale, experimentation, and building a world class digital experience? If you thrive in a fast moving, high performance environment where ownership is real, ideas are welcomed, and excellence is the baseline, then DFYNE may be the perfect place for you.
About the role - DFYNE Your Career
The Head of Ecommerce owns DFYNE’s global digital storefront and end to end online customer experience. You will lead the strategy, performance, optimisation, and innovation of all ecommerce channels, ensuring DFYNE delivers a seamless, high converting, brand led experience across every touchpoint. This role is central to DFYNE’s next stage of growth, scaling internationally, elevating customer experience, and building a digital ecosystem that matches the ambition of the brand.
Key Responsibilities
- Own the global ecommerce strategy, by setting the vision, roadmap, and commercial direction for all digital channels.
- Lead the revenue performance, driving forecasting, trading, and growth across all markets.
- Optimise the end to end customer journey, ensuring a seamless, high converting, premium DFYNE experience.
- Run the conversion optimisation rate and experimentation, testing, learning and iterate to improving conversion and customer outcomes.
- Oversee digital merchandising, including product launches, navigation, collections and storytelling.
- Partner with supply chain, ensuring stock accuracy, forecasting alignment, and smooth product flows.
- Own the platform performance, sustainability, speed, integrations, and continuous improvement.
- Leverage data and insights, using analytics to inform decisions, identifying opportunities, and driving accountability.
Experience Needed
- Experience in ecommerce within high growth direct to consumer, retail or consumer brands.
- Proven track record of scaling revenue in multimarket environments.
- Strong platform experience (Shopify Plus or equivalent).
- Global ecommerce exposure, including logistics, payments, tax, and localisation.
Skills
- Strategic thinking
- Operational excellence
- Leadership & coaching
- Stakeholder alignment
- Budget and ROI mindset
- Community first thinking
So, what’s in it for you? If you’ve made it this far down without being put off, brilliant, I’d love to hear from you. Besides a work family and a great place to work, you’ll have an opportunity to grow with the company, be a part of the journey, and have a vital input into helping continue the crazy growth we’ve already seen. You’ll be part of a high challenge, high reward culture.
Head of Ecommerce employer: Centre d'Estudis Demogràfics
At DFYNE, we pride ourselves on fostering a dynamic and inclusive work culture where innovation thrives and every idea is valued. As the Head of Ecommerce, you will not only lead our global digital strategy but also enjoy unparalleled opportunities for personal and professional growth in a fast-paced environment that champions excellence and ownership. Join us onsite to be part of a passionate team dedicated to creating a world-class digital experience while enjoying the benefits of a supportive work family.
Contact Details:
Centre d'Estudis Demogràfics Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Ecommerce
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on DFYNE's website and social media. Understand their brand, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your storytelling skills! When discussing your experience, think about how you can weave in examples that highlight your strategic thinking and operational excellence. Use the STAR method (Situation, Task, Action, Result) to keep it structured and impactful.
✨Tip Number 3
Be ready to discuss data! Since this role involves leveraging analytics for decision-making, come prepared with examples of how you've used data to drive growth or improve customer experiences in your previous roles. Show them you can turn numbers into actionable insights.
✨Tip Number 4
Don’t forget to ask questions! Interviews are a two-way street, so prepare thoughtful questions about DFYNE’s ecommerce strategy and future plans. This not only shows your interest but also helps you gauge if the company is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Head of Ecommerce
Some tips for your application 🫡
Show Your Passion for Ecommerce:When you’re writing your application, let your love for ecommerce shine through! We want to see how you blend commercial sharpness with customer obsession. Share specific examples of how you've driven growth or improved customer experiences in your previous roles.
Be Strategic and Specific:We’re looking for someone who can think big but also zoom in on the details. In your application, outline your strategic vision for ecommerce and back it up with concrete examples of how you’ve executed similar strategies in the past. This will show us you’re not just a thinker, but a doer too!
Highlight Your Data Savvy:Data is key in ecommerce, so make sure to mention your experience with analytics and how you’ve used data to inform decisions. We want to know how you’ve leveraged insights to drive performance and optimise customer journeys in your previous roles.
Keep It Authentic and Engaging:Your application should reflect your personality! Don’t be afraid to be yourself and let your enthusiasm for the role come through. Remember, we’re all about building a world-class digital experience, so show us how you can contribute to that vision. And don’t forget to apply through our website!
How to prepare for a job interview at Centre d'Estudis Demogràfics
✨Know Your Ecommerce Stuff
Make sure you brush up on the latest trends in ecommerce, especially around direct-to-consumer models. Be ready to discuss your experience with platforms like Shopify Plus and how you've driven revenue growth in previous roles.
✨Showcase Your Strategic Thinking
Prepare to talk about your approach to setting a global ecommerce strategy. Think about specific examples where you've successfully aligned a vision with commercial goals and how you’ve optimised customer journeys to enhance conversion rates.
✨Be Data-Driven
DFYNE values data insights, so come armed with examples of how you've used analytics to inform decisions. Discuss any tools or methodologies you've employed to track performance and drive accountability in your past roles.
✨Demonstrate Leadership Skills
As a Head of Ecommerce, you'll need to lead teams effectively. Prepare to share your experiences in coaching and aligning stakeholders. Highlight how you've fostered a community-first mindset within your teams to drive results.
