At a Glance
- Tasks: Lead global ecommerce strategy and optimise customer journeys for a premium experience.
- Company: Join DFYNE, a fast-paced, innovative brand focused on growth and excellence.
- Benefits: Be part of a supportive work family with opportunities for personal and professional growth.
- Other info: Enjoy a culture that rewards challenge and innovation.
- Why this job: Make a real impact in a high-performance environment where your ideas are valued.
- Qualifications: Experience in ecommerce and a proven track record in scaling revenue.
The predicted salary is between 70000 - 90000 £ per year.
Work Location: Onsite
About You
Are you an ecommerce leader who blends commercial sharpness, brand intuition, and customer obsession? Do you think in journeys, not transactions? Are you the kind of person who can zoom out to strategy and zoom in to solve a conversion issue in the same breath? Dare you energised by scale, experimentation, and building a world class digital experience? If you thrive in a fast moving, high performance environment where ownership is real, ideas are welcomed, and excellence is the baseline, then DFYNE may be the perfect place for you.
About DFYNE
A picture paints a thousand words… and we’re sure you don’t want to be sat here reading an essay of corporate “about us” spiel…. Seriously, how’re you able to really get under the skin of what we’re about from a few words on a screen. So why don’t you have a look and see what we’re all about for yourself - www.dfyne.com.
About the role - DFYNE Your Career
First off, it’s best I introduce myself (person behind the keyboard here), it’s not the norm on a job role spec, but I feel it’s important you get introduced to who you may be working with for a long time early on. I’m Jay, Head of Operations at DFYNE. I’m looking for someone who’s going to help us take DFYNE’s Ecommerce to the next level. The Head of Ecommerce owns DFYNE’s global digital storefront and end to end online customer experience. You will lead the strategy, performance, optimisation, and innovation of all ecommerce channels, ensuring DFYNE delivers a seamless, high converting, brand led experience across every touchpoint. This role is central to DFYNE’s next stage of growth, scaling internationally, elevating customer experience, and building a digital ecosystem that matches the ambition of the brand.
Key Responsibilities
- Own the global ecommerce strategy, by setting the vision, roadmap, and commercial direction for all digital channels.
- Lead the revenue performance, driving forecasting, trading, and growth across all markets.
- Optimise the end to end customer journey, ensuring a seamless, high converting, premium DFYNE experience.
- Run the conversion optimisation rate and experimentation, testing, learning and iterate to improving conversion and customer outcomes.
- Oversee digital merchandising, including product launches, navigation, collections and storytelling.
- Partner with supply chain, ensuring stock accuracy, forecasting alignment, and smooth product flows.
- Own the platform performance, sustainability, speed, integrations, and continuous improvement.
- Leverage data and insights, using analytics to inform decisions, identifying opportunities, and driving accountability.
Experience Needed
- Experience in ecommerce within high growth direct to consumer, retail or consumer brands.
- Proven track record of scaling revenue in multimarket environments.
- Strong platform experience (Shopify Plus or equivalent).
- Global ecommerce exposure, including logistics, payments, tax, and localisation.
Skills
- Strategic thinking
- Operational excellence
- Leadership & coaching
- Stakeholder alignment
- Budget and ROI mindset
- Community first thinking
So, what’s in it for you? If you’ve made it this far down without being put off, brilliant, I’d love to hear from you. Besides a work family and a great place to work, you’ll have an opportunity to grow with the company, be a part of the journey, and have a vital input into helping continue the crazy growth we’ve already seen. You’ll be part of a high challenge, high reward culture.
Head of Ecommerce - Global Growth & Conversion in Glasgow employer: Centre d'Estudis Demogràfics
At DFYNE, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture where innovation and creativity thrive. As the Head of Ecommerce, you will not only lead our global digital strategy but also enjoy unparalleled opportunities for personal and professional growth in a fast-paced environment that values your ideas and contributions. With a focus on building a world-class digital experience, you'll be part of a passionate team dedicated to delivering excellence and driving meaningful change in the ecommerce landscape.
Contact Details:
Centre d'Estudis Demogràfics Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Ecommerce - Global Growth & Conversion in Glasgow
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on DFYNE's website and social media. Understand their brand values, recent projects, and customer engagement strategies. This will help you tailor your conversation and show that you're genuinely interested.
✨Tip Number 2
Prepare to discuss your past successes in ecommerce. Think about specific examples where you've driven growth or improved conversion rates. Be ready to share how you tackled challenges and what strategies worked best for you. This will demonstrate your commercial sharpness and problem-solving skills.
✨Tip Number 3
Practice your storytelling skills! When discussing your experiences, frame them as journeys rather than just transactions. Highlight how you’ve created seamless customer experiences and the impact it had on the brand. This aligns perfectly with DFYNE’s focus on customer obsession.
✨Tip Number 4
Don’t forget to ask questions during your interview! Show your curiosity about DFYNE’s future plans and how you can contribute to their growth. This not only demonstrates your interest but also helps you gauge if the company culture is the right fit for you.
We think you need these skills to ace Head of Ecommerce - Global Growth & Conversion in Glasgow
Some tips for your application 🫡
Show Your Passion for Ecommerce:When you’re writing your application, let your love for ecommerce shine through! Talk about your experiences and how they’ve shaped your understanding of customer journeys. We want to see that you’re not just in it for the job, but because you genuinely care about creating amazing digital experiences.
Be Specific About Your Achievements:Don’t just list your responsibilities; highlight your successes! Use numbers and examples to show how you’ve driven growth or improved conversion rates in previous roles. This helps us see the impact you can bring to DFYNE’s ecommerce strategy.
Tailor Your Application to Us:Make sure your application speaks directly to what we’re looking for at DFYNE. Reference our values and the specific skills mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in being part of our team.
Keep It Clear and Concise:While we love a good story, keep your application focused and to the point. Use clear language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the Head of Ecommerce role!
How to prepare for a job interview at Centre d'Estudis Demogràfics
✨Know Your Ecommerce Stuff
Make sure you brush up on the latest trends in ecommerce, especially around conversion optimisation and customer journeys. Be ready to discuss specific strategies you've implemented in the past that led to measurable growth.
✨Showcase Your Data Skills
DFYNE values data-driven decision-making, so come prepared with examples of how you've used analytics to inform your strategies. Highlight any tools or platforms you've worked with, like Shopify Plus, and how they contributed to your success.
✨Demonstrate Leadership and Collaboration
This role requires strong leadership and the ability to work cross-functionally. Share stories about how you've led teams or collaborated with other departments to achieve common goals, particularly in high-growth environments.
✨Be Ready to Think Big and Small
DFYNE is looking for someone who can zoom out to see the big picture while also diving into the nitty-gritty details. Prepare to discuss how you've balanced strategic thinking with hands-on problem-solving in previous roles.
