At a Glance
- Tasks: Provide admin support for a youth service, handling communications and managing bookings.
- Company: Centre 33, a respected charity supporting young people in Cambridgeshire.
- Benefits: Competitive salary, part-time hours, and a positive work environment.
- Other info: Permanent role with opportunities for training and team development.
- Why this job: Make a real difference in young people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
Part-time position: 3 full days per week (Monday – Wednesday). There will be some occasional Saturday mornings. Part-time roles are 21 hours per week across 3 days working 9:30am – 5:30pm with a 1-hour unpaid lunch break.
Salary: £25,500 – £28,000 pro rata
Duration: Permanent
Location: Cambridge
Closing Date: 3rd of September
Interviews to be held 10th of September
An exciting new opportunity has arisen for a Service Administrator to work within the Someone to Talk to Service Delivery team. Centre 33 is a well-respected charity based in five Hubs in Cambridgeshire and Peterborough and is well known for providing support to young people.
You will provide a provision of full administration support to the Someone to Talk to service, including but not limited to handling incoming communication and enquiries from service users and external agencies via our frontline telephone, email, WhatsApp and text streams, providing admin support during our drop-in services, as well as supporting referrals, bookings and managing waiting lists for our services.
This role requires working every day from our Centre 33 Cambridge hub. There will be some travel to other hubs within Cambridgeshire for training and team development.
You will work to Centre 33’s values of being young person-led, collaborative, inclusive and striving for excellence. If you are looking for a positive working environment and an opportunity to contribute to our important work, then we’d love to hear from you.
Click apply now and you'll be redirected to our careers page to complete your application.
Service Administrator in Cambridge employer: Centre 33
As a leading provider of mental health and counselling services, we pride ourselves on fostering a supportive and inclusive work environment where our team members can thrive. Located in the heart of the North Locality, we offer competitive salaries, ongoing professional development opportunities, and a culture that values collaboration and innovation. Join us in making a meaningful impact on the lives of young people while enjoying the unique advantages of working in a dedicated and passionate team.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Cambridge
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Centre 33 and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Centre 33 and let us see your personality shine through!
We think you need these skills to ace Service Administrator in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Centre 33.
Get Familiar with Our Brand:Before applying, take some time to learn about Centre 33 and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Centre 33
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Centre 33.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Centre 33 will surely appreciate.
