At a Glance
- Tasks: Build strong customer partnerships and ensure high-quality service delivery.
- Company: Join a supportive and collaborative team at Dustin.
- Benefits: Flexible role with strong development opportunities tailored to your growth.
- Other info: Dynamic environment with opportunities for proactive improvement.
- Why this job: Take ownership of key relationships and make a real impact.
- Qualifications: Bachelor’s degree and experience in customer-facing roles required.
The predicted salary is between 40000 - 50000 £ per year.
Join Dustin as a Onboarding Service Delivery Manager and take on a dynamic role where you build strong customer partnerships and ensure high‑quality service delivery across complex environments.
Be part of a supportive, collaborative team where your initiative, insights, and impact truly make a difference.
What makes the position unique
- Take full ownership of key customer relationships and act as the link between customers and Dustin’s entire organization.
- Enjoy a broad and flexible role with strong development opportunities tailored to both your growth and each customer’s unique needs.
- Work independently while being supported by a collaborative, high‑performing team and cross‑functional departments.
Your role & influence
Responsibility
Act as the primary operational contact for key customers, ensure contract fulfillment, translate business needs into actionable goals, and drive high‑quality service delivery across the organization.
Collaboration
Work closely with the immediate team and departments such as Inside Sales, Customer Service and Procurement to manage and develop Dustin’s most valued and complex customer relationships.
- Core Activities
- Onboard new customer contracts and ensure a smooth handover to support teams while aligning services with agreed SLAs.
- Actively manage and follow up on contracts, pricing, product catalogs, and service performance to meet customer and business expectations.
- Analyze customer data, product portfolios, and service levels to identify improvements and drive proactive actions that enhance customer satisfaction.
We envision you as a curious and driven individual who enjoys taking ownership, building strong relationships, and proactively improving the customer experience through collaboration and insight.
Qualifications
- Bachelor’s degree level of working and thinking.
- Experience with customer‑facing roles, project work, and managing complex stakeholder environments, preferably within IT or similar industries.
- Technical skills including data analysis, reporting tools such as Excel or Power BI, and systems like AX or similar.
- #J-18808-Ljbffr
