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- Tasks: Support learners with guidance and administrative tasks in a dynamic environment.
- Company: Join Central YMCA, a leading charity focused on education and wellbeing.
- Benefits: Enjoy 27 days leave, extra birthday leave, and a contributory pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in administration and strong communication skills required.
- Other info: Hybrid role with opportunities for personal growth and insight into the fitness education sector.
The predicted salary is between 21320 - 26700 £ per year.
Central YMCA is transforming. This is an exciting time to join us as we look forward toward growth and progression and focus on our purpose to advance the education, health and wellbeing of our communities. We want to create improved access to life-changing opportunities and enable everyone to achieve their potential, live a fulfilled life and contribute positively to society.
What we offer:
- 27 days annual leave + 3 annual leave days over Christmas + bank holidays
- Extra annual paid leave for your birthday, a mental health day, and up to 5 volunteering days
- 4% Contributory Pension Scheme
- Life Insurance
- Cycle to Work Scheme
- Employee Assistance Programme (EAP) – a wide range of free and confidential services for you and your immediate family (including counselling sessions)
- Employee Discount Scheme
Vacancy Type: Temporary/Full Time
Hours per week: 40 hours per week
Location: London/Hybrid
Salary Range: £25,396.80 per annum
About You:
The successful candidate will be able to demonstrate:
- Previous experience in an administrative role.
- Basic knowledge of customer relationship management (CRM) systems.
- Strong communication skills and ability to provide an outstanding level of customer service.
- Interest in adult education with the ability to listen and have empathy and understanding of the barriers learners face.
- Ability to follow procedures timely and accurately.
- Excellent attention to detail and able to work on deadlines.
- Excellent computing skills, including Microsoft Office package.
- Good interpersonal skills including ability to deal with a wide range of people in person and over the phone.
- Ability to use own initiative to problem solve.
This will be a varied and exciting role in a fast-paced environment where no one day will be the same. This is a real opportunity to take ownership and make the role your own as well as gain an insight into education in the Fitness industry with a leading provider.
About the Role:
We have an exciting opportunity for a Full-time, hybrid role to join our Learning Support team based in Central London. The Learner Support Administrator will be pivotal in ensuring the right information, advice and guidance is provided to support the learner’s needs across all programs within YMCAfit.
You will provide administrative support to our students (such as guiding them with applications for student loans) and assist the wider teams to ensure all aspects of the course delivery is fulfilled. Our Administrators are the main point of contact for YMCAfit students outside of the classroom environment and provide advice and guidance over the phone and via email, and ensure that all student enquiries are responded to and appropriate support is provided.
Central YMCA is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an appropriate level of DBS disclosure, the receipt of satisfactory references, and original ID documentation.
This is a great opportunity to join the most recognisable and iconic of all global charity brands in a varied and rewarding role. If you feel you have the right skills and experience or would like to find out more about this position click apply and register today!
Learner Support Administrator employer: Central YMCA
Contact Detail:
Central YMCA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learner Support Administrator
✨Tip Number 1
Get to know the company! Research Central YMCA and its mission. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of their transformation.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the company culture, plus it might just land you a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to administrative roles and customer service. Think about how your past experiences align with what Central YMCA is looking for, especially in supporting learners.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Central YMCA and contributing to their mission.
We think you need these skills to ace Learner Support Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Learner Support Administrator role. Highlight your previous administrative experience and any relevant skills that match what we're looking for, like customer service and attention to detail.
Show Your Passion: Let us know why you're interested in adult education and how you can empathise with learners. Share any personal experiences or insights that demonstrate your understanding of the barriers they might face.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Central YMCA.
How to prepare for a job interview at Central YMCA
✨Know Your Stuff
Before the interview, make sure you understand Central YMCA's mission and values. Familiarise yourself with their focus on education, health, and wellbeing. This will help you align your answers with what they stand for and show that you're genuinely interested in contributing to their goals.
✨Showcase Your Skills
Highlight your previous administrative experience and any knowledge of CRM systems during the interview. Be ready to provide specific examples of how you've used your communication skills to deliver outstanding customer service, especially in challenging situations. This will demonstrate your capability to handle the varied demands of the role.
✨Empathy is Key
Since the role involves supporting learners, it's crucial to convey your understanding of the barriers they might face. Share any relevant experiences where you've had to listen and empathise with others. This will illustrate your ability to connect with students and provide the support they need.
✨Be Ready to Problem Solve
Prepare for potential scenario-based questions where you might need to demonstrate your problem-solving skills. Think of examples where you've had to use your initiative to resolve issues quickly and effectively. This will show that you're proactive and can thrive in a fast-paced environment.
