IT Account Manager

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Providing businesses with IT support & IT services

About Central Technology

CT is a forward-thinking IT support, Telecoms and Cloud service provider embarking on a journey to transition from a regional, single office business to a national, multi-location organisation.

Our mission is to be the UK’s leading business technology partner to the SME market AND to be the UK’s premier provider of cloud data solutions.

What is the role?

The role is to manage and support a portfolio of customer accounts, building mutually beneficial relationships whilst developing and growing revenues using the CT portfolio of services. This will involve working with the Service Management and Operational departments at CT to resolve issues, enabling the retention and growth of customer revenues and margins.

Location

There will be a mixture of working from our office in Leicestershire, home working and visiting UK wide branch offices.

Key responsibilities will include:

• Managing a portfolio of customer accounts whilst developing positive relationships and providing exceptional service
• Communicate with other internal departments to facilitate customer requests.
• Growth and service of customer portfolio
• Achievement of revenue and margin growth targets including effective pipeline and forecast management.

You need to be:

A professional, self-motivated and enthusiastic individual, with excellent communication skills. You are organised, adaptable and calm under pressure with the ability to articulate IT solutions to customers using a consultative approach.

Knowledge and Experience:

• A minimum or 1 Year in the I.T industry
• A Minimum of 1 year account management
• Understand management of revenue and profit streams

Benefits:

• Free onsite parking with EV charging points.
• Modern air-conditioned offices with shower facilities.
• Career progression with personal development plans.
• Funded training opportunities.
• Vitality private healthcare plan.
• Sick pay policy.
• An active formal and informal social calendar.
• A large social hub to relax or have a game of pool.
• Hybrid working – remote / customer site / office.
• Weekly HIIT sessions provided by The Fitness Truck for those who want to challenge their body as well as their mind.
• Regular mental health training programme available to all.

Last but not least, our office dogs

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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