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For Companies At a Glance
- Tasks: Be the friendly face of our hospital, providing top-notch admin support and customer care.
- Company: Join CSH Surrey, the largest NHS community services provider in Surrey, dedicated to excellence.
- Benefits: Enjoy flexible working, NHS pay, pensions, and a 5% High Cost Area allowance.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: No specific qualifications required, just a passion for helping others and great communication skills.
- Other info: We celebrate diversity and welcome applicants from all backgrounds; adjustments available if needed.
The predicted salary is between 24000 - 33600 £ per year.
Contract Type: Flexible working
Salary: a year inclusive of 5% High Cost Area allowance per annum pro rata
Partner Org: Central Surrey Health
Job summary
Reporting to the WIC Admin Manager, the WIC Administrator / Receptionist will provide high-quality, efficient administration to support the smooth running of clinical services. The post holder will also provide excellent customer care, being the first point of contact for the individuals accessing the service. The individual will support CSH Surrey to achieve our vision of excellence in everything we do by promoting equal opportunities, fairness, equity, and inclusion.
Please note we do NOT offer UKVI sponsorship, all applicants require right to work in the UK.
Main duties of the job
- Providing high-quality, efficient administration service to clinicians, team leaders and clinical managers across services within their site to support the smooth running of clinical services.
- Providing high-quality customer care as the first point of contact for individuals accessing the service. This involves providing reception cover, meeting, and greeting patients, patient registration, providing telephone helpline services and providing support to clinicians to co-ordinate their clinical workload.
- Provide support with patient experience activities including supporting the development, update and/or distribution of patient leaflets within clinical services as well as liaising with clinical teams to ensure timely information is provided for responses to complaints, capturing actions and learning taken following these.
- Support the Communications team, including providing simple updates on the CSH website and our intranet and app (training will be given); and supporting communications campaigns (e.g., helping with materials such as posters).
- Contribute to the review and evaluation of administrative systems and procedures and associated policies in order that improvements and developments can be made.
About us
CSH Surrey are part of the NHS and are Surreys largest and longest established NHS community services provider, so our 1500+ employees get NHS pay and pensions, and also receive the Fringe High-Cost Allowance of 5%. Our staff enjoy excellent training and development opportunities, including the care certificate, apprenticeships, numeracy and literacy courses, access to the Nursing Associate programme, and a wide variety of management and leadership courses and programmes.
We CARE about our staff though through our values of Compassion, Accountability, Respect and Excellence. Our active employee council called The Voice, elect employee representatives to ensure colleagues' voices are heard at Board level. CSH is a diverse organisation, if you are a passionate, person-focused individual then apply to join CSH Surrey today! We welcome candidates from all backgrounds who meet the essential criteria of the job you are applying for and if you require any reasonable adjustments, please contact the named individual for this advert, or our recruitment team.
Receptionist - Ashford Hospital Walk in Centre, Woking Community Hospital employer: Central Surrey Health
Contact Detail:
Central Surrey Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Ashford Hospital Walk in Centre, Woking Community Hospital
✨Tip Number 1
Familiarise yourself with the specific services offered at Ashford Hospital Walk in Centre. Understanding the clinical environment and the types of patients you will be interacting with can help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills, as being the first point of contact is crucial. Think of scenarios where you might need to handle difficult situations or complaints, and prepare how you would respond effectively and compassionately.
✨Tip Number 3
Show your enthusiasm for the role by researching CSH Surrey's values and mission. Be ready to discuss how your personal values align with theirs, particularly around compassion, accountability, respect, and excellence.
✨Tip Number 4
Network with current or former employees of CSH Surrey if possible. They can provide insights into the work culture and expectations, which can help you tailor your approach and questions during the interview.
We think you need these skills to ace Receptionist - Ashford Hospital Walk in Centre, Woking Community Hospital
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Receptionist at Ashford Hospital.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in administration and customer service. Use bullet points for clarity and include specific examples of how you've provided excellent customer care in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the organisation. Mention your understanding of their values, such as Compassion, Accountability, Respect, and Excellence, and explain how you embody these in your work.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Central Surrey Health
✨Showcase Your Customer Care Skills
As a receptionist, you'll be the first point of contact for patients. Be prepared to discuss your previous experience in customer service and how you handle difficult situations. Use examples that highlight your ability to remain calm and professional under pressure.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be ready to explain how your skills align with the tasks mentioned, such as providing administrative support and managing patient interactions effectively.
✨Demonstrate Your Teamwork Abilities
The role involves working closely with clinicians and other team members. Prepare to share examples of how you've successfully collaborated in a team environment, focusing on communication and support for colleagues.
✨Emphasise Your Adaptability
With flexible working being a key aspect of the role, it's important to show that you can adapt to changing circumstances. Discuss any experiences where you've had to adjust quickly to new challenges or changes in your work environment.
