Improvement Effectiveness and Experience Administrator - 4th Floor, Dukes Court Dukes Street, Woking, Surrey

Contract Type: PermanentSalary: Includes 5% HCA. Both are pro-rata per annul if part-timePartner Org: Central Surrey Health

Job summary

If you would like to work in a Quality and Governance role, an exciting opportunity has arisen at CSH Surrey as an Improvement, Experience and Effectiveness Administrator Band 4, on a WTE basis (37.5 hours per week), based in Dukes Court, Woking. You may be required to travel to other bases for meetings. The post holder will report to the Improvement Experience and Effectiveness Manager.

You will contribute to the implementation of robust assurance and oversight processes and improvement approaches to ensure quality care that is responsive, safe, effective and promotes a positive experience of care.

The post holder will be responsible for managing a wide range of administrative and clerical tasks relating to patient experience, clinical effectiveness and quality improvement, undertaking complex responsibilities and working across all services provided by CSH Surrey effectively and efficiently.

You will be responding to telephone calls and emails as the initial point of contact for frequent and unpredictable enquiries from our service users sharing their service user experience, reporting complaints and compliments.

An excellent working knowledge of Excel, report writing and attention to detail is required. A knowledge of the Datix system or similar risk management database is desirable.

If you would like to discuss this role, please email – Sarah Taylor Improvement Experience and Effectiveness Manager: Sarah.Taylor30@nhs.net.

Main duties of the job

You will need to assimilate complex and unfamiliar information quickly and provide appropriate advice to all contact with the service. You will need the ability to respond to competing priorities and remain focused and effective.

You will support with the implementation and monitoring of the patient experience and engagement strategy across CSH Surrey Services.

You will support and train other staff in core functions including complaints assessment and management, clinical audit preparation and reporting, and quality improvement project reporting.

To lead the continual review and evaluation of all administrative systems and procedures and associated policies, to support the quality agenda.

Please note: An enhanced DBS check with both the Children and Adults Barred Lists is required for this role. If the successful candidate does not currently hold this level of clearance, the check will be carried out as part of the pre-employment process.