Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist patients with queries and appointments in a fast-paced healthcare environment.
- Company: Join a friendly, supportive team in a brand new, state-of-the-art facility.
- Benefits: Comprehensive training, wellbeing support, gym access, and a Cycle to Work scheme.
- Other info: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in patient care while developing your skills in a rewarding role.
- Qualifications: GCSEs in Maths and English, strong communication skills, and a compassionate approach.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an enthusiastic and empathetic Care Navigator to join our busy and friendly team in our brand new, state-of-the-art premises. Our modern building offers excellent facilities and a welcoming environment for both staff and patients. This is a fast-paced, varied, and often high-pressure role that sits at the heart of patient care. As a Care Navigator, you will split your time between face-to-face duties at the front desk and handling telephone enquiries, providing the first point of contact for our patients.
You will need to be able to:
- Quickly and accurately assess what a patient needs
- Use your judgement to direct queries to the correct person or service
- Remain calm and professional in a busy environment
- Maintain a high level of confidentiality and empathy at all times
Main duties of the job include managing complex queries, booking and amending appointments, and ensuring the smooth flow of information between patients and the clinical team. You will develop a detailed knowledge of our services, which will be taught during your training and built on during your day-to-day work.
We’re seeking someone who is:
- A strong communicator with excellent interpersonal skills
- Well-organised, resilient, and a great team player
- Comfortable learning new systems and working under pressure
If you’re looking for a challenging but rewarding role in a supportive team with excellent working conditions, we’d love to hear from you.
Our care navigators work a mix of early shifts, starting 07:45 or late shift finishing at 18:30. The agreed shift pattern remains the same each week.
About us: At the heart of our practice is a welcoming, close-knit, and supportive team. We’re proud of the friendly and inclusive atmosphere we’ve created, where everyone plays a vital role in delivering high-quality care to our patients. We understand that general practice is a busy, demanding environment, but we believe in pulling together to get the job done.
We value:
- Professionalism and teamwork
- A calm and compassionate approach to patient care
- A commitment to learning and continuous improvement
- Clear, honest communication
We offer:
- A brand new, modern building with excellent facilities and a pleasant working environment
- Comprehensive training and support, including ongoing development to help you build confidence in the role
- A Cycle to Work scheme
- Gym equipment and showers on site
- Access to employee wellbeing support
- A real sense of purpose and pride in the work we do
Joining us means becoming part of a team that’s dedicated to delivering excellent patient care and taking care of each other too.
Job responsibilities include:
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to requests from patients, team members and external agencies
- Input data into the patients' healthcare records as necessary
- Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and noticeboards
- Support all clinical staff with general tasks as requested
- Partake in audit as directed by the audit lead
- Support administrative staff, providing cover during staff absences
- Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records
- Complete opening and closing procedures
- As required, support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
Person Specification:
Experience:
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
- Flexible and cooperative
- Motivated
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Qualifications:
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
Skills:
- Good interpersonal skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Ability to follow policy and procedure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator in Farnham employer: Central Surgery
Contact Detail:
Central Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Farnham
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the team or their approach to patient care.
✨Tip Number 2
Practice your communication skills! As a Care Navigator, you'll need to be a strong communicator. Try role-playing common scenarios with friends or family to build your confidence before the interview.
✨Tip Number 3
Stay calm under pressure! Think of examples from your past experiences where you managed stressful situations effectively. This will show us that you can handle the fast-paced environment we thrive in.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Care Navigator in Farnham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through! We want to see that you’re genuinely excited about the role of Care Navigator and how you can contribute to our friendly team.
Highlight Relevant Experience: Make sure to mention any experience you have working with the public or in healthcare settings. We love seeing how your past roles have prepared you for the fast-paced environment we thrive in!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Central Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Navigator. Familiarise yourself with the key duties mentioned in the job description, such as managing complex queries and maintaining confidentiality. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Care Navigator, strong communication is essential. Prepare examples from your past experiences where you've effectively communicated with patients or team members. Highlight how you handled difficult situations calmly and professionally, as this will resonate well with the interviewers.
✨Demonstrate Empathy and Resilience
In a fast-paced environment, showing empathy and resilience is crucial. Think of scenarios where you've had to remain calm under pressure or support someone in distress. Sharing these stories will illustrate your ability to handle the emotional aspects of patient care.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or training opportunities. This shows your genuine interest in the role and helps you gauge if the workplace culture aligns with your values, especially regarding teamwork and continuous improvement.