At a Glance
- Tasks: Support employee relations and enhance workforce performance across our hotels.
- Company: Castlebridge Hospitality, a leading hotel group with over 30 years of experience.
- Benefits: Flexible work-life balance, discounted stays, free meals, and ongoing training.
- Other info: Opportunity for career growth in a diverse, multi-brand operation.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in HR, especially managing complex employee relations cases.
The predicted salary is between 30000 - 40000 £ per year.
Castlebridge Hospitality is a privately owned hotel group with more than 30 years of experience in developing, owning, and operating both internationally branded and independent hotels across the UK and Europe. We manage every stage of the hotel lifecycle — from design and construction through to opening, operations, and long‑term performance. As a full‑service management company, we deliver comprehensive operational solutions that include robust systems, strong financial controls, and hands‑on leadership. Our focus is on creating exceptional guest experiences while maximising long‑term returns for our owners.
We have a fantastic opportunity for an experienced People Professional to join our People & Culture Team, providing both remote and on‑site generalist support across our businesses. This role has a strong focus on employee relations (ER), ensuring all cases are managed in line with internal policies, legislation, and best practice guidelines. You will play a key role in supporting the full employee lifecycle across our hotels and restaurants, partnering with on‑site management teams to deliver practical, solution‑focused HR guidance. You will advise on a wide range of ER matters including absence management, probation, AWOL, flexible working requests, investigations, disciplinary processes, misconduct, and TUPE.
Alongside ER case management, you will contribute to the wider People & Culture function, supporting initiatives that enhance the capability and performance of our workforce. This includes delivering training on internal policies and processes, helping to upskill line managers, and promoting a culture of continuous learning and development. This role offers the opportunity to support a diverse, multi‑brand operation across the UK. You will need to be highly adaptable and place strong value on building effective working relationships with managers at all levels. Your ability to foster trust and maintain an open, supportive, and communicative environment will be key to your success.
Key responsibilities
- Providing day‑to‑day HR advice and guidance to on‑site management teams, ensuring all support is compliant with current legislation and internal policies
- Managing a high‑volume ER caseload, supporting both informal resolution and formal processes where required
- Coaching and guiding managers on best practice approaches to employee relations issues
- Supporting the development and delivery of L&D initiatives, including training managers on people processes and policies
- Contributing to the smooth running of the employee lifecycle across multiple sites
Ideal Candidate
- We are looking for a hands‑on HR professional who is equally comfortable working independently and as part of a collaborative team.
- You will have proven experience in a generalist HR role, with a strong emphasis on managing complex ER cases.
- Experience within the hospitality sector would be advantageous, although it is not essential.
- Highly organised and analytical, with exceptional attention to detail
- Confident in managing a busy ER caseload in a fast‑paced environment
- A strong communicator, capable of building effective relationships with stakeholders at all levels
- Proactive and solutions‑focussed, with the ability to balance operational and strategic priorities
- Highly proficient in Microsoft Office applications and system utilisation
- A CIPD qualification is desirable; however, we value experience just as highly.
If you have extensive experience managing ER cases within a generalist HR environment, we would be very interested in hearing from you. All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
Benefits
- Flexibility and a good work/life balance
- Discounted hotel stays for you and your friends and family, so everyone can enjoy a break away
- 50% off food & beverage when visiting our hotels
- Free meals and drinks when you’re working
- Apprenticeships and development training throughout your time with us so that you can keep moving forwards
- Prioritised health and wellbeing initiatives
- HSF healthcare cash plan, to help you and your family to cover the costs of everyday healthcare (prescriptions/dental appointments/etc)
Group People Officer in Royal Leamington Spa employer: Central Support
Castlebridge Hospitality is an exceptional employer that prioritises employee wellbeing and development within a dynamic and supportive work culture. With over 30 years of experience in the hospitality industry, we offer flexible working arrangements, comprehensive training opportunities, and generous benefits such as discounted hotel stays and health initiatives, making it an ideal place for HR professionals to thrive and grow their careers across our diverse portfolio of hotels in the UK and Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Group People Officer in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Castlebridge Hospitality. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by researching common ER scenarios in hospitality. Think about how you would handle them and be ready to share your experiences. This shows you're not just knowledgeable but also proactive and solutions-focused!
✨Tip Number 3
Show off your adaptability! In your conversations, highlight times when you've successfully navigated change or tackled unexpected challenges. Castlebridge values flexibility, so let them know you can roll with the punches.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Castlebridge team. Let’s get you that dream job!
We think you need these skills to ace Group People Officer in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Group People Officer role. Highlight your experience in employee relations and HR practices, especially if you've worked in hospitality. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about HR and how you can contribute to our People & Culture Team. Be genuine and let your personality come through.
Showcase Your ER Experience:Since this role has a strong focus on employee relations, make sure to showcase any relevant experience you have managing ER cases. We love seeing examples of how you've handled complex situations in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Central Support
✨Know Your ER Stuff
Make sure you brush up on employee relations topics before the interview. Understand the key issues like absence management, disciplinary processes, and TUPE. Being able to discuss these confidently will show that you're ready to tackle the challenges of the role.
✨Showcase Your People Skills
This role is all about building relationships, so be prepared to share examples of how you've successfully managed stakeholder relationships in the past. Highlight your communication style and how you foster trust and support within teams.
✨Be Solutions-Focused
Castlebridge Hospitality values proactive problem solvers. Think of specific instances where you've turned a challenging situation into a positive outcome. This will demonstrate your ability to balance operational needs with strategic priorities.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. Ask about their approach to employee development or how they handle complex ER cases. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
