At a Glance
- Tasks: Support employee relations and enhance workforce performance across our hotels.
- Company: Castlebridge Hospitality, a leading hotel group with over 30 years of experience.
- Benefits: Flexible work-life balance, discounted hotel stays, free meals, and development training.
- Other info: Opportunity for career growth in a diverse, multi-brand operation.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in HR, especially managing complex employee relations cases.
The predicted salary is between 29700 - 36300 £ per year.
Castlebridge Hospitality is a privately owned hotel group with more than 30 years of experience in developing, owning, and operating both internationally branded and independent hotels across the UK and Europe. We manage every stage of the hotel lifecycle — from design and construction through to opening, operations, and long‑term performance. As a full‑service management company, we deliver comprehensive operational solutions that include robust systems, strong financial controls, and hands‑on leadership. Our focus is on creating exceptional guest experiences while maximising long‑term returns for our owners.
Our growing portfolio includes four IHG Hotel Indigo properties — Bath, Chester, Stratford‑upon‑Avon and Coventry — as well as the voco Winchester Hotel and Spa and the Courtyard by Marriott Keele. With a diverse collection of high‑performing hotels and an ambitious growth strategy, this is an exciting time to join Castlebridge Hospitality.
The Role
We have a fantastic opportunity for an experienced People Professional to join our People & Culture Team, providing both remote and on‑site generalist support across our businesses. This role has a strong focus on employee relations (ER), ensuring all cases are managed in line with internal policies, legislation, and best practice guidelines.
You will play a key role in supporting the full employee lifecycle across our hotels and restaurants, partnering with on‑site management teams to deliver practical, solution‑focused HR guidance. You will advise on a wide range of ER matters including absence management, probation, AWOL, flexible working requests, investigations, disciplinary processes, misconduct, and TUPE.
Alongside ER case management, you will contribute to the wider People & Culture function, supporting initiatives that enhance the capability and performance of our workforce. This includes delivering training on internal policies and processes, helping to upskill line managers, and promoting a culture of continuous learning and development.
This role offers the opportunity to support a diverse, multi‑brand operation across the UK. You will need to be highly adaptable and place strong value on building effective working relationships with managers at all levels. Your ability to foster trust and maintain an open, supportive, and communicative environment will be key to your success.
Key responsibilities include:
- Providing day‑to‑day HR advice and guidance to on‑site management teams, ensuring all support is compliant with current legislation and internal policies
- Managing a high‑volume ER caseload, supporting both informal resolution and formal processes where required
- Coaching and guiding managers on best practice approaches to employee relations issues
- Supporting the development and delivery of L&D initiatives, including training managers on people processes and policies
- Contributing to the smooth running of the employee lifecycle across multiple sites
The Ideal Candidate
We are looking for a hands‑on HR professional who is equally comfortable working independently and as part of a collaborative team. You will have proven experience in a generalist HR role, with a strong emphasis on managing complex ER cases.
Experience within the hospitality sector would be advantageous, as it will provide valuable insight into the fast‑paced, operational environments we support, although this is not essential.
You will be:
- Highly organised and analytical, with exceptional attention to detail
- Confident in managing a busy ER caseload in a fast‑paced environment
- A strong communicator, capable of building effective relationships with stakeholders at all levels
- Proactive and solutions‑focused, with the ability to balance operational and strategic priorities
- Highly proficient in Microsoft Office applications and systems utilisation
A CIPD qualification is desirable; however, we value experience just as highly. If you have extensive experience managing ER cases within a generalist HR environment, we would be very interested in hearing from you.
All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
Flexibility and a good work/life balance
Discounted hotel stays for you and your friends and family, so everyone can enjoy a break away
50% off food & beverage when visiting our hotels
Free meals and drinks when you’re working
Apprenticeships and development training throughout your time with us so that you can keep moving forwards
Prioritised health and wellbeing initiatives
HSF healthcare cash plan, to help you and your family to cover the costs of everyday healthcare (prescriptions/dental appointments/etc)
Group People Officer in Bath employer: Central Support
Central Support is an exceptional employer that prioritises employee well-being and work-life balance, offering 30 days of paid holiday and unique perks like free access to staff surf sessions. Our vibrant work culture fosters creativity and collaboration, providing ample opportunities for professional growth in the dynamic field of social media management. Join us in a role that not only enhances your career but also allows you to engage with a passionate community in a stunning coastal location.
StudySmarter Expert Advice🤫
We think this is how you could land Group People Officer in Bath
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Central Support!
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We think you need these skills to ace Group People Officer in Bath
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Central Support. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Central Support and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Central Support. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Central Support's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Central Support
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Central Support.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Central Support will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Central Support and how you would contribute to adapting HR strategies.
