The QHotels Collection is seeking an experienced Head of Contact Centre to lead our guest contact operation across our UK hotels. You will drive revenue growth, maximise booking conversions and deliver exceptional guest experiences, while developing a high-performing team and working closely with hotel and commercial leaders across the business.
You will influence strategy, deliver measurable commercial results, manage change projects, and coach senior managers to raise service standards.
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Head of Contact Centre: Revenue, Service & Growth in Ledston employer: Central Support Services
The QHotels Collection is an exceptional employer that values proactive sales professionals, offering a dynamic work environment across our hotels. With a generous incentive scheme, 33 days of holiday, and robust training support, we foster a culture of growth and collaboration, making it an ideal place for those looking to thrive in the hospitality industry.
