Are you a strategic individual?
Is providing an outstanding guest service important to you?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
We are seeking an experienced and commercially driven Head of Contact Centre to lead our customer contact operation. Responsible for driving revenue growth, maximising booking conversion and delivering exceptional guest experiences, you will lead and develop a high-performing team while working closely with hotel and commercial leaders across the business.
This is an exciting opportunity to influence strategy, improve performance, enhance customer service and deliver measurable commercial results across one of the UK's leading hotel collections. If you are a passionate leader with strong sales, customer service and people management experience, we'd love to hear from you.
Is this the role for me?
- Previous contact centre leadership experience
- Understanding of the hotel / hospitality / leisure sector preferred
- Strong stakeholder management
- Experience of driving change projects
- Strong commercial acumen
- A passion for people and guest engagement
Curious to find out more?
The QHotels Collection is a selection of 18 hotels and resorts that share a passion for above-and-beyond service. All our 4* venues offer something different so whether you are seeking a couple or family getaway or if you are looking for a weekend golf or spa break, or simply looking to book a meeting or event, we will definitely have the ideal location for you!
We are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
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Head Of Contact Centre in Ledston employer: Central Support Services
The QHotels Collection is an exceptional employer that values proactive sales professionals, offering a dynamic work environment across our hotels. With a generous incentive scheme, 33 days of holiday, and robust training support, we foster a culture of growth and collaboration, making it an ideal place for those looking to thrive in the hospitality industry.
