At a Glance
- Tasks: Manage reservations and events across multiple properties, ensuring a seamless guest experience.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness, plus career development opportunities.
- Other info: Celebrate your achievements with monthly awards and enjoy year-round incentives!
- Why this job: Be part of a supportive team that values your contributions and helps you grow.
- Qualifications: Experience in hospitality reservations or events, strong communication skills, and attention to detail.
The predicted salary is between 24000 - 30000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued.
About the Role… As Cluster Reservations, Meetings & Events Co-ordinator, you’ll play a key role in managing and converting reservations and event enquiries across multiple properties. You will work across our cluster hotels to respond to and convert enquiries to confirmed bookings, ensuring accuracy of information, maximum revenue generation, and a seamless guest experience. You will be a confident communicator and highly organised individual, working closely with on-property and central sales teams, revenue and operations teams to ensure that every detail is in place. You will also support with tracking and reporting booking activity and conversion performance across the cluster.
About You… You are highly organised and confident working in a multi-property or cluster environment. Strong communication skills, both written and verbal. Experience in a reservations, sales, or events role within hospitality is essential. Skilled at managing multiple tasks and systems with accuracy and attention to detail. Commercially minded and passionate about delivering a great guest journey. Comfortable using PMS and CRM systems (experience with Opera, Delphi, or similar is a plus). A team player who collaborates effectively with others while also able to work independently.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Cluster Reservations, Meetings & Events Co-ordinator employer: Central Support Office
Cairn Group is an exceptional employer in the hospitality sector, offering a vibrant and supportive work culture where your contributions are truly valued. With a strong focus on employee growth through various development programmes and a range of attractive benefits including real-time pay access, discounts on stays and dining, and wellness offers, Cairn Group ensures that you can build a rewarding career while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Reservations, Meetings & Events Co-ordinator
✨Tip Number 1
Get to know the company! Research Cairn Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in reservations, sales, or events. Highlight specific examples that showcase your organisational skills and ability to manage multiple tasks effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Cairn Group family.
We think you need these skills to ace Cluster Reservations, Meetings & Events Co-ordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Cluster Reservations, Meetings & Events Co-ordinator role. Highlight your relevant experience in hospitality and how it aligns with Cairn Group's values. We want to see how you can contribute to creating unforgettable guest experiences!
Show Off Your Communication Skills:Since strong communication is key for this role, don’t shy away from showcasing your written and verbal skills. Use clear, concise language in your application and provide examples of how you've effectively communicated in past roles. We love a confident communicator!
Highlight Your Organisational Skills:Being highly organised is crucial for managing multiple reservations and events. In your application, share specific examples of how you've successfully juggled tasks and maintained attention to detail in previous positions. We appreciate a candidate who can keep everything running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Central Support Office
✨Know Your Stuff
Before the interview, make sure you research Cairn Group and understand their values and mission. Familiarise yourself with their properties and the role of a Cluster Reservations, Meetings & Events Co-ordinator. This will help you answer questions confidently and show your genuine interest in the company.
✨Show Off Your Communication Skills
As this role requires strong communication skills, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully managed reservations or events, highlighting how you communicated effectively with guests and team members.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by discussing how you manage multiple tasks and ensure accuracy in your work. Bring along any relevant documentation or examples of your previous work that showcase your attention to detail, especially if you've used PMS or CRM systems like Opera or Delphi.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, opportunities for growth within the company, or how they measure success in the role. It shows you're engaged and serious about contributing to their success.
