At a Glance
- Tasks: Lead gym operations, provide exceptional member service, and ensure a safe environment.
- Company: Dynamic gym with a focus on community and member experience.
- Benefits: Flexible hours, team environment, and opportunities for growth.
- Other info: Ideal for those who thrive in fast-paced environments and love fitness.
- Why this job: Be a key player in creating a welcoming gym atmosphere and leading a passionate team.
- Qualifications: Customer service experience and strong leadership skills preferred.
The predicted salary is between 25000 - 30000 £ per year.
Summary
As a Shift Supervisor, you will support the day-to-day operations of the gym while serving as the lead on duty during assigned shifts.
This role combines front desk responsibilities with increased operational oversight, ensuring a safe, welcoming, and smoothly run facility in the absence of a General Manager or Assistant Manager.
Shift Supervisors lead by example, provide exceptional member service, and act as a point of escalation for staff, members, and operational issues.
Responsibilities
- Front Desk & Member Experience
- Provide outstanding customer service by greeting members and guests, answering questions, and assisting with memberships, programs, and day passes.
- Operate Rock Gym Pro (RGP) for check-ins, registrations, sales, and waivers.
Be familiar with the more advanced functions of RGP including calendar management, processing change requests, invoices and payments, etc.
- Provide facility tours and ensure accurate communication of programs, policies, and services.
- Answer phone calls and emails as needed.
- Shift Leadership & Oversight
- Act as the lead on duty during assigned shifts, ensuring smooth gym operations.
- Support and guide Desk Staff during shifts, answering questions and addressing issues as they arise.
- Serve as the primary escalation point for member concerns, staff questions, and minor operational issues when management is not present.
- Ensure staff coverage, punctuality, and adherence to policies during shifts.
- Operational & Facility Support
- Monitor the gym for safety, cleanliness, and adherence to CRG standards.
- Ensure daily cleaning tasks and operational checklists are completed.
- Support incident reporting and responses, and emergency procedures as needed.
- Assist with basic facility upkeep and coordination of maintenance needs.
- Assist with additional tasks / projects as assigned by the General Manager.
- Training & Communication
- Reinforce proper procedures, policies, and customer service standards with Desk Staff.
- Assist with onboarding and training of new Desk Staff as directed by management.
- Communicate notable issues, incidents, or operational concerns to the General Manager or Assistant Manager.
Requirements
- Flexible schedule with availability to work nights, weekends, early mornings, and some holidays.
- Prior experience as Desk Staff or in a similar customer-facing leadership role preferred.
- Strong customer service, communication, and problem-solving skills.
- Ability to take initiative and make sound decisions during shifts.
- Friendly, approachable, and confident leadership style.
- Ability to multitask and prioritize in a fast-paced environment.
- Comfortable working at heights of 40+ feet and lifting up to 50 lbs (location dependent).
- CPR/First Aid certification is a plus.
- Experience with Google Suite and Rock Gym Pro preferred.
Mass Posting - Shift Supervisor in Cambridge employer: Central Rock Gym
As a Shift Supervisor at our gym, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer flexible scheduling, comprehensive training, and a culture that values exceptional customer service and teamwork, ensuring that you feel empowered to lead and make a difference in our members' experiences. Located in a vibrant community, our facility provides unique opportunities for engagement and connection, making it an excellent place to build your career while enjoying a fulfilling work-life balance.
