At a Glance
- Tasks: Manage group bookings and ensure exceptional event experiences for clients.
- Company: Join the Brownsword Group, known for iconic hotels and warm hospitality.
- Benefits: Competitive pay, discounts, free meals, and unique development opportunities.
- Other info: Enjoy a supportive environment with perks and milestone rewards.
- Why this job: Be part of a dynamic team in a stylish hotel with great career growth.
- Qualifications: Experience in hotel events, tech-savvy, and excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
The Opportunity
The Brownsword Group have created arguably the most iconic collection of historic countryside and city centre hotels, all wonderful properties set within beautiful grounds and cities, all with their own stories to share.
Generosity, quality and welcoming hospitality is what they do very well.
Being exceptional hoteliers has been the core of the operation, creating a successful hospitality business.
- Role
- We have an opportunity for someone to join our Central Reservations team in Chester as a
Central Groups and Events Executive to cover a period of maternity leave on a fixed‑term basis for 13 months.
Location
With unparalleled views of England's oldest working racecourse, the contemporary 85‑bedroom ABode Chester is located in the heart of the city and has a modern, stylish and sophisticated design, making it a joy to work in.
Hours
Full time, 5 days per week. Monday to Friday, office hours, with occasional weekend working where required.
The core things you will be doing
- Pick up and manage group booking inquiries for selected hotels, converting into bookings where possible.
- Work with clients from enquiry to the day of the event to ensure all their needs are met and exceeded.
- Create, check and distribute Group function sheets, and manage bookings in our Property Management System (PMS).
- Complete Request for Proposals (RFP) for potential clients on request.
- Manage our databases and digital platforms so they are always up to date and accurate.
- Develop relationships with regular guests to maintain guest loyalty.
- Develop procedures and step‑by‑step guides for group bookings for others within the Company to follow.
- Maximise revenue from guest bookings and ensure all information is properly logged on our internal platforms.
- Manage billing and payments to keep everything on time.
- Our dream candidate
- Tech and data savvy, confident with online digital platforms, with experience using Property Management Systems (ideally Opera), and previous hotel meeting and events/sales experience.
- Enjoys working collaboratively and on their own.
- Demonstrates self‑confidence, energy, enthusiasm and is a motivator.
- A great communicator in all formats.
- Has great attention to detail and excellent written communication.
- Embraces change, happy to dive in and help the wider team when needed.
- To say thank you, we have many perks
- Competitive pay – We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you receive service charge and tips on top.
- Treat yourself once in a while with many retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels and we offer an amazing staff rate of £25 B&B per person across the group; friends and family also receive special rates.
- We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require as part of our Employee Assistance Programme.
- We sustain you physically too – meals when you are on duty are free.
- Everyone can learn and develop – our development pathways are unique to us and are the best in the business.
- We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
- We like to say a special thank you for every year you are with us – our milestone awards include Champagne, afternoon tea, or dinner for you and someone special.
When you reach the big milestones, you receive extra special gifts on top such as longer hotel stays, extra days off and a unique gift especially chosen for you.
About our family of hotels
We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.
Each of our hotels is unique, individual, and quirky in personality.
Quality is fundamental to everything we do, and it is the simple things that matter.
We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
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Central Groups And Events Executive (Maternity Cover) in Chester employer: Central Reservations
At ABode Chester, we pride ourselves on creating a warm and welcoming work environment where every team member is valued. Located in the vibrant heart of Chester, our office fosters collaboration and camaraderie, making it an ideal place for both newcomers and seasoned professionals to thrive. With competitive pay, generous discounts, and unique development pathways, we ensure that our employees not only enjoy their roles but also have ample opportunities for growth and recognition within our family.
