At a Glance
- Tasks: Join our team to handle reservations and create memorable experiences for guests.
- Company: The Landmark London, a vibrant hotel with a focus on community and growth.
- Benefits: Enjoy discounts, free meals, and access to wellness support and development programmes.
- Other info: Flexible shifts, recognition schemes, and opportunities to contribute to community initiatives.
- Why this job: Be part of a fun, energetic team that values your unique strengths and career growth.
- Qualifications: Passion for hospitality and experience in reservations preferred.
The predicted salary is between 24000 - 30000 € per year.
Enrich the Journeys of our People and our Guests as our Reservations Agent! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Benefits
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Free meals on duty
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world‑class management development programmes to be the best you can be
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
About the Role
We are currently looking for a passionate Reservations Agent to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Key Responsibilities
- Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual property’s standards (i.e. LQA and IHG). Previous IHG experience preferred.
- Be proficient in usage of Opera Cloud, Spa/F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite, etc.) ensuring the accuracy of data and efficiency of system usage.
- Be fully conversant with budgets and forecasts for each of the cluster properties, including Spa and F&B targets.
- Keep track of Hotel’s performance against the budget/forecast and follow agreed sale strategies in relation to those targets.
- Have full understanding of availability and inventory management including overbooking and cross selling strategies with a goal to maximise all sales opportunities.
You will be required to work 40 hours per week, on a shift rota.
Our Achievements
- One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
- Leaders Club Hotel of the Year Award 2025
- A Leading Hotels of the World member
- 5 red stars
- 2 rosettes
- Earth Check Silver Certified 2025
If you feel your experience, personality and interest are a match for this Reservations Agent role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Reservations Agent in City of Westminster employer: Central Reservations - The Landmark London
The Landmark London is an exceptional employer that fosters a vibrant and inclusive work culture, where your unique strengths are celebrated and your professional growth is prioritised. Located conveniently near major transport links, we offer a range of fantastic benefits including generous discounts, comprehensive health support, and opportunities for career development through world-class training programmes. Join us as a Reservations Agent and be part of a passionate team dedicated to creating memorable experiences for our guests while enjoying a supportive and dynamic workplace.
Contact Detail:
Central Reservations - The Landmark London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in City of Westminster
✨Tip Number 1
Get to know the company! Research The Landmark London and its values. When you understand what makes them tick, you can tailor your approach and show how you fit into their vibrant team.
✨Tip Number 2
Practice your phone skills! As a Reservations Agent, you'll be handling calls all day. Try role-playing with a friend to get comfortable with common questions and scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and maybe even a referral to help you land that job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our journey at The Landmark London.
We think you need these skills to ace Reservations Agent in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Reservations Agent role shine through! We want to see how excited you are about enriching the journeys of our guests and being part of our vibrant team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially if you've worked with IHG or similar systems before. We love seeing how your unique background can contribute to our community!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, we’re looking for someone who can handle reservations efficiently!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Central Reservations - The Landmark London
✨Know Your Stuff
Before the interview, make sure you’re familiar with the key responsibilities of a Reservations Agent. Brush up on your knowledge of Opera Cloud and other booking systems mentioned in the job description. This will show that you’re proactive and ready to hit the ground running!
✨Show Your Passion
The Landmark London values energy and passion, so don’t hold back! Share your enthusiasm for providing five-star service and how you can contribute to creating memorable moments for guests. A genuine smile and positive attitude can go a long way!
✨Prepare for Scenario Questions
Expect questions about handling difficult situations or managing reservations under pressure. Think of examples from your past experiences where you successfully navigated challenges. This will demonstrate your problem-solving skills and ability to stay calm in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you determine if it’s the right fit for you!
