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- Tasks: Support individuals experiencing homelessness, helping them find secure accommodation and a positive future.
- Company: A London-based charity dedicated to ending homelessness.
- Benefits: Competitive salary, permanent role, and the chance to make a real difference.
- Other info: Flexible shifts, supportive environment, and opportunities for personal growth.
- Why this job: Join a mission-driven team and create lasting change in people's lives.
- Qualifications: Experience in social care, compassion, and strong relationship-building skills.
Central Recruitment is currently working with a London based charity whose mission is to support people experiencing homelessness to find secure accommodation and work towards a positive future. Our client is currently recruiting for two permanent Hostel Support Workers, to work in the Twickenham area. The hostel is a 14-bed service that provides 24-hour support to people affected by homelessness or rough sleeping to move off the streets and into safe, secure housing.
- 37.5 hours per week
- Monday – Sunday (on a rota basis)
- Shifts: Early (08:00 - 16:00) and late (14:00- 22:00)
- £32,995 per annum
- Permanent roles
This is a fantastic opportunity to make an impact in the lives of adults with a history of homelessness.
KEY RESPONSIBILITIES:- Hold a small caseload of key clients and conduct regular key working sessions
- Deliver trauma-informed, person-centred support, recognising the impact of past trauma, adverse experiences, and systemic disadvantage on residents' behaviour, engagement, and wellbeing
- Complete and regularly review risk assessments, safety plans, and support plans, ensuring risks are clearly identified, managed, and communicated
- Build positive, professional relationships with residents, encouraging engagement in meaningful activities, appointments, or routines where appropriate
- Monitor residents' involvement in the general cleanliness and upkeep of the hostel, promoting shared responsibility and maintaining a healthy living environment
- Manage the project's petty cash and rent floats during shifts, ensuring all transactions are accurately recorded, receipts are maintained, and all expenditure is properly authorised
- Remain vigilant for signs of abuse, neglect, self-harm, exploitation, or deterioration in mental or physical health
- Support residents in crisis, using de-escalation techniques and ensuring they access appropriate follow-up support
- Conduct room and communal area checks as required, sensitively identifying and addressing issues such as fire safety risks, hoarding behaviours and unsafe electrical items
- Work collaboratively and professionally with external agencies, partners, and colleagues
- Carry out routine administrative tasks, including submitting staff expenses, managing petty cash, and maintaining other operational records in line with agreed financial procedures
- Experience supporting people affected by homelessness or rough sleeping, including those with complex needs such as mental ill-health, substance use, or trauma
- Strong knowledge of safeguarding and risk assessment, with the ability to identify, respond to and escalate concerns promptly
- Understanding of the issues, barriers and behaviours that people experiencing homelessness may display, and the ability to respond with compassion and psychologically informed strategies
- Ability to build positive relationships and motivate individuals who may initially be wary of services
- Ability to work with clients who may display challenging behaviour, using de-escalation and support techniques
- Organisational skills and confidence using IT systems for case notes and monitoring data
- Knowledge of local services and community resources supporting homeless or vulnerable people
- Understanding of trauma-informed practice and recovery approaches
- Aware of health and safety requirements in a residential setting and ability to apply them practically
- Current valid right to work in the UK
- Minimum 12 months’ of paid experience in a front line social care role within the last 3 years (unless recruitment criteria states otherwise)
- A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)
- Employment or education history to cover the last 5 years which can be verified through the referencing process
If you feel that you fully meet the above outlined criteria for this role and would like to apply for this post, please forward your CV for consideration. Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position.
Hostel Support Workers in Twickenham employer: Central Recruitment Services Ltd
Contact Detail:
Central Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hostel Support Workers in Twickenham
✨Tip Number 1
Get to know the charity's mission and values inside out. When you walk into that interview, show us how your passion aligns with their goal of supporting people experiencing homelessness. It’s all about making that connection!
✨Tip Number 2
Practice your de-escalation techniques before the big day. We want you to feel confident in handling challenging situations, so think of examples from your past experiences where you’ve successfully supported someone in crisis.
✨Tip Number 3
Be ready to discuss your understanding of trauma-informed care. We’re looking for candidates who can demonstrate empathy and insight into the barriers faced by those experiencing homelessness, so have some real-life examples at the ready.
✨Tip Number 4
Don’t forget to ask questions during your interview! Show us you’re genuinely interested in the role and the residents you'll be supporting. This is your chance to find out more about the team and the impact you can make.
We think you need these skills to ace Hostel Support Workers in Twickenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of Hostel Support Worker. Highlight any relevant experience you have in supporting individuals facing homelessness or complex needs, as this will show us you're a great fit for the position.
Showcase Your Compassion: In your application, let us see your understanding of trauma-informed practice and how you can respond with compassion. Share examples of how you've built positive relationships with clients in challenging situations, as this is key to the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Central Recruitment Services Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Hostel Support Worker. Familiarise yourself with trauma-informed practices and how to support individuals experiencing homelessness. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Empathy and Understanding
During the interview, be prepared to discuss your experiences working with vulnerable populations. Share specific examples that highlight your ability to build relationships and respond compassionately to challenging behaviours. This will demonstrate your suitability for the role and your commitment to making a positive impact.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewer about the organisation and its approach to supporting residents. This shows that you’re not just interested in the job, but also in the mission of the charity. It’s a great way to engage in a meaningful conversation and leave a lasting impression.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle crises. Think of examples from your past experience where you successfully managed difficult situations, using de-escalation techniques or providing support. This will showcase your practical skills and readiness for the role.