Central Recruitment is working with one of the UK's largest not-for-profit housing associations. Their work includes providing people with a range of support and services to help them overcome barriers associated with age, homelessness, disability or health. Central Recruitment is currently recruiting for a Service Manager, to work in the Camden area at a service that provides support to individuals with complex needs. * 37.5 hours per week * Temporary: approx. 1 month * £22.60 per hour (£20.17 per hour, with £2.43 holiday pay) This is a fantastic opportunity to make a difference, leading a dedicated team and ensuring high-quality support for individuals with complex needs. Key responsibilities: * Lead, motivate and develop a team to deliver excellent customer outcomes and conduct 1:1s, performance reviews and team meetings * Develop rotas and ensure effective staffing levels, and recruit and manage relief and agency staff as required * Manage service delivery in line with contractual requirements and KPIs * Monitor budgets and report variances * Oversee health & safety, safeguarding and compliance requirements * Manage cash handling, invoices, timesheets and administration processes * Oversee void management and housing allocations * Manage rent collection and arrears * Lead tenancy management processes including appeals and notices * Ensure delivery of person-centred, trauma-informed support * Support customers to achieve positive outcomes and sustain tenancies * Build strong partnerships with external agencies and stakeholders * Manage complaints and anti-social behaviour cases effectively * Participate in on-call rota where necessary What we’re looking for: * Experience managing services within supported housing, homelessness, housing support or a similar environment and previous experience managing a small team * Experience supporting vulnerable and diverse customer groups * Strong leadership, people management and communication skills and the ability to manage competing priorities and achieve performance targets * Experience monitoring outcomes and driving service improvements * Resilient, proactive and customer-focused approach * Budget management experience * Experience managing contracts, compliance and KPI performance * Enhanced understanding of safeguarding, health & safety and risk management is essential * Competent IT skills including reporting and database management Desirable: Relevant housing, support or care qualification Further requirements: In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria: * Current valid right to work in the UK * Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise) * A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60) * Employment or education history to cover the last 5 years which can be verified through the referencing process How to apply: If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration. *Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position
Service Manager employer: Central Recruitment Services Ltd
Central Recruitment is an exceptional employer, offering a supportive and dynamic work environment for Youth Support Workers in London. With flexible shifts and competitive pay, employees are empowered to make a meaningful impact on the lives of young people facing challenges, while also benefiting from opportunities for professional growth and development within a compassionate team culture.
Contact Details:
Central Recruitment Services Ltd Recruitment Team
