Housing Manager

Central Recruitment is currently recruiting for a Housing Manager. The role ensures the organisation's accommodation provision is well maintained, safe and homely and all housing management issues are resolved quickly and effectively.

The successful candidate will be required to work 37.5 hours per week, Monday - Friday. Cover is required on a 6 month fixed term contract. The pay rate is £37,880 per annum (pro rata).

Please note; this role involves working 3 days a week at services across London (initially Lambeth) and 2 days a week working from home.

In this position, you will be expected to:

• Complete targeted arrears work with Progression Coaches and Managers
• Ensure all clients within the project have a Housing Benefit claim
• Collate documents and information as requested by Housing Benefit Teams, ensuring accuracy and efficiency
• Chase all outstanding payments and escalate within local authorities where payments are outstanding
• Have oversight of rent setting, rent accounts, arrears and all types of voids across services
• Develop and deliver comprehensive and achievable action plans for services that have individual cases or high levels of arrears and provide targeted support to promote achievement which minimises loss
• Support services to maximise income from all sources and implement income collection systems which are flexible to the income source
• Develop targeted, innovative void management strategies for services with specifically high levels of maintenance related voids
• Liaise with landlords and property owners in relation to voids created and/or extended by their processes or inaction
• Ensure all legal documents (i.e tenancy/license agreements, occupancy, lease agreements) relating to housing management are centrally held and in place for all properties/clients and are kept up to date
• Provide a trusted source of advice and guidance for all staff in dealing with housing management issues or developments
• Support service based Housing Management Workers in providing high quality, proactive housing management services for clients
• Provide support to staff in the management of occupancy agreement breach cases including arrears, abandonment, ASB etc. Ensure effective monitoring of actions taken to resolve all cases

To apply for this role, you must have:

• Experience delivering effective housing management in supported accommodation
• Understanding of what safe housing management looks like for our client
• Experience analysing complex performance information and implementing relevant action plans
• Working knowledge of housing legislation and how they affect our clients
• Significant experience of implementing & communicating clear standards and expectations and helping individuals and teams to develop to their full potential
• Ability to develop, manage and measure a performance culture, including change management
• Excellent communicator with a range of different stakeholders, including Service Managers, finance colleagues as well as external partners such as housing revenue and benefits departments, landlords and management agents
• A curious mindset with a desire to understand the issues and identify solutions
• Project management skills and high level of accuracy in your work

Candidates should confirm their interest as soon as possible, with interviews scheduled shortly after and the appointed candidate expected to start as soon as possible.

Further requirements:

• Current valid right to work in the UK
• Minimum 12 months of paid experience in a front line social care role within the last 3 years (unless recruitment criteria states otherwise)
• A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)
• Employment or education history to cover the last 5 years which can be verified through the referencing process

How to apply:

If you feel that you fully meet the above outlined criteria for this role and would like to apply for this post, please forward your CV for consideration.

Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position.