Crisis Café Support Worker

Central Recruitment is currently recruiting for a part time Crisis Café Support Worker, to work in the Twickenham and Kingston areas. The walk in services provide a vital out-of-hours service supporting individuals experiencing mental health crises. The successful candidate will be required to work 15 hours per week, working Monday\’s, Thursday\’s and Friday\’s from 5.30PM – 10:30PM, Saturday\’s from 1:30PM – 10:30PM and Sunday\’s from 1:30PM – 9PM. There is a requirement to work the occasional weekend shift. Temporary cover is required for approximately 1 – 2 months. The pay rate is £13.44 per hour, with £1.95 holiday pay, totalling £15.39 per hour. Please note; this role covers two services in Twickenham and Kingston. In this position, you will be expected to: * Provide person-centred support, information and access to appropriate services for service users, aiming to reduce urgent care admissions * Work with clients in a 1-2-1 capacity and hold caseloads * Provide support to reduce crises through developing effective crisis plans that promote de-escalation, recovery and self-management for clients * Conduct and regularly update risk assessments for service users following operational policies * Identify the suitability of referrals and review client risks regularly * Triage people who drop into the service with the support of the Team Coordinator * Provide on-site activities (developed using service user coproduction) that people who use the service find useful, engaging and of interest * Offer light refreshments and create a relaxed atmosphere within the service * Work collaboratively with clients to develop a discharge plan that considers referral onto other services in the community (both internal and external) that can provide ongoing support * Report incidents in a timely manner with the support of the Team Coordinator or the on-call manager To apply for this role, you must have: * Experience of working with people in a mental health crisis or with complex issues * Experience of facilitating/supporting group work * Working knowledge of the recovery approach in mental health service provision * Excellent listening skills & ability to motivate and coach people with mental health issues * Capable of working under own initiative, planning and prioritising own workloads * Strong team working skills * Ability to deal effectively and calmly with challenging situations as they may arise * Have the resilience to manage emotional situations * Interests, skills or hobbies that could be used for group activities e.g. art, music, cookery * Good literacy, maths and IT skills including being able to use CRM systems to log data and use Microsoft Office packages * Desirable: Mental Health First Aid Training and/or Suicide Prevention Training Please note; there is parking at both services Candidates should confirm their interest as soon as possible, with interviews scheduled shortly after and the appointed candidate expected to start as soon as possible. Further requirements: In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria: * Current valid right to work in the UK * Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise) * A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60) * Employment or education history to cover the last 5 years which can be verified through the referencing process How to apply: If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration. *Please note the outlined experience is the \’minimum\’ first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position