Support Officer – Young People in City of London

Central Recruitment is working with one of the UK's largest not-for-profit housing associations.

Their work includes providing people with a range of support and services to help them overcome barriers associated with age, homelessness, disability or health.

Our client is currently recruiting for a Support Officer to work in the Hackney area at a service that provides support to young people with complex needs.

• 37.5 hours per week




• Working across Monday - Sunday (rota basis, requirement to work every other weekend)




• Shifts: 07:30 - 15:30 and 12:30 - 20:30




• Temporary: approx. 2-3 months




• £16.38 per hour (£14.62 per hour, with £1.76 holiday pay)

This is a fantastic opportunity to make a key impact in the lives of vulnerable young people.

Key responsibilities:

• Manage a caseload of five young people, delivering regular key working sessions and co-producing tailored support and move-on plans




• Conduct regular reviews of support and risk plans, including following incidents or significant changes in customers' circumstances




• Identify and promote employment, education and training opportunities, supporting customers to overcome barriers to accessing them




• Signpost customers to appropriate external services, including food banks and community resources




• Support customers to develop the skills and confidence needed to become tenancy-ready and move on successfully




• Promote financial independence by supporting customers with budgeting and maximising their income




• Monitor and support customers' healthcare needs, ensuring appropriate engagement with healthcare professionals




• Empower customers to work towards managing their own medication in line with established procedures




• Lead and facilitate support initiatives, including group work activities




• Facilitate referrals into the service and assess prospective customers




• Contribute to housing management responsibilities, including income collection and tenancy-related support




• Clean and prepare rooms as required and complete day-to-day administrative and operational duties




• Build and maintain local partnerships to ensure customers can access a holistic range of support services

What we’re looking for:

• Experience working with young people and an understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs




• Experience delivering structured support and risk management




• Previous experience in positively resolving incidents




• Demonstrate initiative and confidence to make and act on decisions




• Competent administrative and IT skills (to be able to produce reports and other communications)




• Knowledge of Psychological or Trauma Informed approaches to support




• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results




• Knowledge of current benefit systems

Further requirements:

• Current valid right to work in the UK




• Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)




• A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)




• Employment or education history to cover the last 5 years which can be verified through the referencing process

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