Rent And Income Advisor in City of London

Central Recruitment is currently working with a London-based charity that is dedicated to creating positive change by providing support to individuals on their journey towards independence.

Our client is currently recruiting for a Rent & Income Advisor to work in the Croydon, Stockwell & Wimbledon areas. The service aims to help residents understand and manage their financial responsibilities.

• 37.5 hours per week
• Monday - Friday
• Shifts: 09:00 - 17:00
• Temporary: approx. 4 - 5 months
• £17.63 per hour (£15.73 per hour, with £1.90 holiday pay)

This is a fantastic opportunity to make a positive difference and support residents with managing their rent and finances.

Key responsibilities:

• Implement the Rental Income Policy and Procedure for all residents including providing rental statements, issuing arrears letters and Notices, agreeing repayment plans
• Work in partnership with key workers to support residents to pay their rent on time and avoid eviction due to rent arrears
• Pilot a Debtor Tracing Project to locate and chase arrears for former residents which will include contacting previous residents to agree a repayment plan, liaising with Debt Recovery organisations or making a claim in the County Court
• Liaise with the DWP worker, oversee the appointment schedule, and ensure residents with specific related issues are linked in with them weekly to ensure their income is maximised
• Provide one to one support to residents on welfare benefits, supporting them to claim the appropriate benefits and make appeals against benefit decisions
• Provide one to one support regarding money and debt advice. Assisting residents to develop an action plan concerning money and debt advice issues
• Keep accurate records, including resident contact and support and Rubixx database information
• Be the lead contact for the Housing Management database maintaining the integrity of system and providing and advice and guidance to colleagues on how to operate the system
• Contribute to the development and implementation of the Rental Income Annual Work Plan

What we’re looking for:

• Experience managing rent arrears in a social housing setting
• Experience providing welfare, debt advice and rent maximisation
• Experience working with people who have experienced homelessness
• Experience of occupancy/tenancy agreements and implementing a rent arrears procedure
• Experience working in partnership with Statutory and Voluntary Agencies to achieve positive outcomes for residents
• Knowledge of the support needs of verified rough sleepers and how these can be supported in a hostel environment
• Knowledge of best practice in providing debt advice
• Ability to cope with residents who may display challenging behaviour
• Ability to organise and prioritise your work, ensuring you manage your own time and plan your workload to meet deadlines
• Ability to represent the organisation effectively internally and externally
• Computer literate with competency in Microsoft Office applications

Further requirements:

In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria:

• Current valid right to work in the UK
• Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)
• A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)
• Employment or education history to cover the last 5 years which can be verified through the referencing process
• Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position

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